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DrillSpot Seller Profile 720-204-3660 Email This Seller See all products from DrillSpot
DrillSpot was founded in 2005 and offers over one million home improvement and industrial MRO products for the industry professional or the DIY guru. Here for all of your needs, DrillSpot has a concrete foundation in superior customer service and a passion for getting what you need, fast.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
Please note the following when returning an item:
Returned products will incur a 15% restocking fee, except in cases of DrillSpot error. Return products must be in original condition (sealed, retail packaging), otherwise a refund may not be issued.
Oversized items, such as office furniture, are subject to a minimum $25 restocking fee or 20% of the product cost, whichever is greater.
Furniture and other items cannot be returned once they have been assembled or installed. Items that require installation cannot be returned after they have been installed, so please make sure the item you received is the item you need.
Special order merchandise, food and beverages, pharmaceutical products, and personal safety items (including, but not limited to, first aid items, masks, respirators, and cartridges) cannot be returned, except in the case of DrillSpot’s error.
DrillSpot will not accept returns on products that have been used. If an item has been used and is returned to us, no refund will be issued.
Any shipment that is refused or undeliverable will be assessed a 15% restocking fee. The original shipping charge will not be reimbursed.
Some products are not returnable for any reason, per the manufacturer’s request. You may be directed to the manufacturer for resolution. Please understand that we have no control over this process but will assist you through the process as best we can.
If the information above does not answer your question, please contact our customer service department. We are happy to assist you!
All return requests must be submitted within 15 days of shipment and meet the following terms for return.
1. Contact us by phone, email, or Live Help to request a Return Authorization Number (RA#). Returns received outside of this process are subject to delay or refusal. Contact us at (720)204-3660 or CustomerService@DrillSpot.com.
Our business hours are M-F, 8am-5pm MST
2. Re-package the item and affix the shipping label, as instructed.
3. Include in the package a copy of your order confirmation or packaging slip with the RA# clearly written on it.
4. Make sure you receive a tracking number for the package so there is a way to track it back to us. Also, if the order was expensive, you may want to insure the package against loss or damage. DrillSpot is not responsible for returned items that are damaged in transit.