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Seller#: 0UH8ISD138ENP51C5

Shopping Warehouse Seller Profile 800-248-1987 Email This SellerEmail This Seller  See all products from Shopping Warehouse See all products from Shopping Warehouse

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (51 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 31 Reviews
Good Rating + 4 9 Reviews
Average Rating + 3 2 Reviews
Poor Rating + 2 2 Reviews
Very Poor Rating + 1 7 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 12/8/2014

Rating + 1 Poor and Painful Marketplace Experience

Orders 8 pocket knives for coworker Christmas gifts early in December, order was processed, marked as shipped, but no tracking number was assigned. By the mid December, started sending Newegg marketplace email messages to check on status and none were returned. With no work called Newegg support, they contacted the seller. Sell said the package was damaged in transport and they were had email out to me; if so, I did not get it. We then moved to cancel the order, now too late to ship. Got RMA notice, but they only refunded me for one of the eight knifes. Have made several online and chat return contacts to Newegg support and still have not been refunded my outstanding $78. Working with this marketplace purchase was a mess, that is now looking like a ripoff.

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Order Date : 4/19/2013

Rating + 5 Fast, Quick

Can't complain about them. I've bought 2 knives from them in the past year. Both got here in 4 days.

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Order Date : 12/11/2012

Rating + 4

Very nice!

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Order Date : 8/30/2012

Rating + 2 No Communication

Placed order through Newegg and received all the normal emails. The • - Order Tracking Information‏ email stated that there was no tracking number available. I waited for several days and still nothing. Contatcted Newegg and was told it was an issue on their end that I would have to contact the Shopping Warehouse. I contatced the shopping warehouse and was told no tracking number was sent from the warehouse. I feel as though this order has Newegg all over it and for a company the size of Newegg to tell the customer....Not our fault and we cant help you is unacceptable. The online chat agent I spoke with seemed as if I was bother her and why am I wasting her time with this stupid issue. Well, I have been a long time customer of Newegg and will continue shopping and buying Newegg Direct items, but this was my first and last Marketplace purchase. The customer service rep from Newgg is the main reason for my
decision. She should not be dealing with customers directly.

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Order Date : 5/9/2012

Rating + 5 Arrived Quickly

I was expecting for the item ordered to arrive in 7 to 10 days. I was pleased when it arrived in 4 days. thanks

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Order Date : 5/2/2012

Rating + 5 Backpack

Perfect! Thank you!

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Order Date : 4/8/2012

Rating + 5

Wonderful products. Fair price. Communications well done.
Ads (server web layout for products) need updated for future purchasing. Not sure if this is Newegg or what.

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Order Date : 3/23/2012

Rating + 5 Great seller, quick shipping!

Very pleased with the items received and how they were packed.I tems were shipped out same day and to me in 2 business days.

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Order Date : 3/12/2012

Rating + 5

Everything first class, price, delivery time, packaging. Very happy with this perchase

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Order Date : 3/1/2012

Rating + 1 Horrible

I placed an order with newegg for a crock stick to sharpen my new cold steel knife with a serrated edge but this company was the seller.I tried calling them and they dont have good hours, they have an answering machine and when you leave a message they wont call you back for at least 24 hours if your lucky. i tried canceling my order but they ignored my messages and emails (even new egg customer service tried sending them emails) and they sent it anyway and i was so disappointed with them i refused the shipment and told them i didnt want a refund, they could just keep my money. i will never order anything with this company's name on it again.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

RMA Policy
    We offer a 30-day no-questions-asked money back guarantee (excluding custom-made or personalized items, mattresses, pillows, unsealed baseball bats, and used vacuum cleaners). Merchandise may be returned for a full refund of your purchase price, minus our cost of shipping. Items purchased originally with free shipping will have standard ground shipping fees deducted from the refund. If the return is a result of our error, we'll even pay the return shipping cost. Merchandise must be returned in sellable condition, and you must contact us for a Return Authorization (RA) within 30 days of receipt. After receiving a Return Authorization (RA), you will have 30 days to return the item back to us.
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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