Hobbytron Seller Profile
818-675-9001
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Review Summary
(229
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| Excellent |
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73 Reviews |
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| Good |
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32 Reviews |
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| Average |
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3 Reviews |
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| Poor |
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13 Reviews |
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| Very Poor |
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108 Reviews |
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6/5/2013 5:59:02 AM
I ordered my copter on 4/16/12. Contacted the seller by email, phone, left messages and I never got a response. My copter within a week stopped charging and it's now paperweight. Don't ever order from hobbytron if you need customer service.
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5/30/2013 9:23:18 PM
Ordered 2 RC Helicopters, only received 1 in the box. the other half of the box was stuffed with packing. When I called Hobbytron about it, Paige stated they would look into it, verify the weight of the package and get back to me. They have yet to call and aside of the shipping label, there is no weight listed on the packaging of the actual toy. Shady.
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4/24/2013 5:43:48 PM
Comments: I ordered one helicopter. I received three and was charged for three. I attempted to contact the reseller for return and was never contacted. I then contacted your support and was never given a RMA to return the not ordered extra units. This is very bad business. I cannot order from your company ever again. Keith Morris
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3/12/2013 12:15:00 PM
Received the helicopters late as heck....the one that got played with the gears stripped pretty quick from just normal use and Hobbytron never wrote back or even acknowledged I had a complaint.....poor poor business model imo and it shows in their reviews
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3/2/2013 11:08:38 AM
I purchased two for Christmas presents. Both DOA, I returned one for RMA, never got replacement. Cost so much for return shipment I wrote the second off.
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1/21/2013 3:35:04 PM
This item does not work and I wish to return it. I e-mailed Hobbytron for return instructions a week ago and still have not heard back. The 30-day return policy may expire before I ever hear back from them, leaving me with a worthless item and no way to get my money back.
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1/21/2013 4:34:11 AM
I am so disappointed in Newegg and Hobbytron. We have tried to resolve our issue with our broken helicopter with countless calls to the company. We have appealed to Newegg to help us and neither has gotten us any resolve. The toy brough within 20 mins. after opening and we have been left with unresolved issues. Neither company has stood behind their policies or their promises to "call back" or clear this up. We had already put the funds out for the toy and cannot just replace it without a replacement of funds. So disappointing. It has caused us not to want to use Newegg again or recommend it.
Sincerely, Jan Kent bjkent@fidnet.com 1748 Spreckelmeyer rd. Berger, MO 63014 573-834-5360 p.s. the recordings "quality assurance" are just a standard proceedure now. I wonder if the calls are ever reviewed or these emails every read.
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1/16/2013 10:15:57 PM
I ordered a remote helicopter. It arrived defective. I called Newegg and said they couldn't help with my issue themselves but gave me a number for Hobbytron .
I sent them an e-mail and they said via computer generated response that they would respond in 2 days ( I had tried to contact them 5 times via phone to no avail). THREE WEEKS LATER, I received an email stating they had no history of my transaction and didn't recognize the order number I copied and pasted from Neweggs order receipt. No matter by that time I had thrown the junk in the garbage out of frustration. Don't believe me? do a web search and see what others say about these nightmarish fly by night hucksters. Shame on newegg for sullying their reputation by doing business with the likes of Hobbytron.
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1/16/2013 8:49:15 PM
just so everyone knows i have like 8 small and large helicopters, i flew this one indoors and i kid u not after about 4 charges screws were coming out and the thing wouldn't fly. after i tighten alot of screws it was flyable again but it never flew very well again. it was cheap so i bought it but just spend the extra 20 bucks and buy one with some value in the end its worth buying a good one for 50 that will last a year then a 12buck one that last 2 days.
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1/11/2013 5:14:07 AM
Takes a long time to ship. Product broke (probably not their fault for QC issues) but after 2 RMA requests there is no contact back from them. Stay Away.
Wish I could give them 0 Eggs.
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Standard Return Policy
- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 7.00%
RMA Policy
- Please read and review policy prior to purchase of the item. Customers must agree to the following upon purchase of the item:
Returns and Refunds: Your satisfaction is our foremost goal. Please contact us by phone or email as soon as possible if you have any questions or concerns about your order. If you are unhappy with your purchase, we will correct the problem or refund the purchase price dependent upon the circumstances.
World Tech Toys accepts all unopened items back for a full refund of the merchandise, less shipping and handling charges, to your credit card within 30 days of purchase
Defective Merchandise. If you feel your merchandise was defective in some way, please return it to us for inspection and we will replace your order immediately if the damaged was NOT caused by you using the item. We have a full team who will test and figure out the cause of the problem.
All World Tech Toys products are sold under this warranty and disclaimer.
Defected Item:
Please E-mail hobbytronnewegg@yahoo.com to obtain a RMA # (Return Merchandise Authorization) to return the defective item for a replacement. We refuse shipments that are returned back to us without an RMA #. We reserves the right to return the defected merchandise back to the customer at customer's shipping expense if we in our opinion deem that the merchandise has been used, crashed, abused, misused or modified in any form. We DO NOT allow exchange defected items for different items or models.
Note: Customers must inform us of any order discrepancy within 7-10 days from receipt date so that we may investigate and resolve the situation accordingly.
Finally, customers must agree to the following upon shipping a merchandise back to us:
1) Return shipping is the responsibility of the customer. We do NOT issue return labels or refund/reimburse return shipping.
2) We recommend that you use a tracking number.
3) We do not responsible for lost packages.
4) We do not reimburse return shipping costs or refund shipping costs.
5) The merchandise must be in Brand New and Unused condition and in its original packaging.
6) Return a copy of your invoice and a brief description of the reasons for the return/exchange.
RMA instructions
- We will accept merchandise for return that was purchased from World Tech Toys within 30 days of receipt. Customers must obtain a Return Merchandise Authorization (RMA) number before shipping merchandise back to us. Return or exchange must be reported within 7 days upon receiving the order. We refuse shipments that are returned back to us without RMA #s. All returns must (NO EXCEPTIONS) be accompanied by an RMA number. To obtain an RMA number, please contact us immediately.
How can I request an RMA number?
Please email us at hobbytronnewegg@yahoo.com
Please allow 24 to 72 hours for us to answer your e-mail or you may call us at (818)675-9001 ext. 119 Mon to Fri 10am to 5pm Pacific Standard Time.
International Shipping - We DO NOT ship international.
