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Seller#: 0UH8ISD138ENK0ED6

Stacks And Stacks Seller Profile 510-214-4020 Email This SellerEmail This Seller  See all products from Stacks And Stacks See all products from Stacks And Stacks

SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with provides you with the best solutions for home storage, home furnishings, and organization. We can help you reduce and control the clutter with organizers for the home, office, kitchen, bath, garage, garden and more. All our products are designed to control clutter and make life easier and more beautiful in every room of the home. Stacks and Stacks has become an industry leader in storage and organization and furniture, with a commitment to bringing you the most innovative and sensible home organization products at affordable prices.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (39 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 29 Reviews
Good Rating + 4 4 Reviews
Average Rating + 3 2 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 4 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 9/19/2012

Rating + 1 Stacks & Stacks

1st, Stacks & Stacks provided the incorrect photo for the items they sell on 2nd, When speaking with Customer Service, they stated that put up the incorrect photo online (blaming the other guy). I feel that if it's your product you want to sell, make sure the distributor has everything they need to sell it. 3rd, They sent me the incorrect product without looking at the details. 12 is 12 and 16 is 16... These are not interchangeable numbers. 4th, They asked me to set my return just outside (worth about $100) and UPS would pick it up. I have no tracking number and I have not heard back regarding credit. I'm not pleased? I rated one star to their Shipping Department because they were so quick. They had just enough packing materials and did not overdo it.

1 out of 1 people found this review helpful. Did you? Yes No

Chrome Dome
Order Date : 6/4/2012

Rating + 5 Good experience

Prompt shipment, as described and well packaged. There's nothing more that anyone could ask for.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 2/24/2012

Rating + 5 Good Experience

I had a very good experience working with this company. Our pot rack arrived ahead of schedule, in perfect condition and far exceeded our expectations. Very Pleased

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 12/28/2011

Rating + 5 Great Customer Service

I had 4 damaged containers, Stacks and Stacks quickly replaced them. A+++

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 1/2/2012

Rating + 5

Very satisfied with the product I ordered. ,fast delivery.
Keep up the good work.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 12/30/2011

Rating + 4 Had no contact

Shipping took longer than through

2 out of 2 people found this review helpful. Did you? Yes No

Order Date : 12/5/2011


Ordered on 12/6 - received less than 3 days later -- This is a christmas gift, so the speedy receipt of the item is much appreciated!

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 10/21/2011

Rating + 5

as promised

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 10/17/2011

Rating + 5 Great company!

We purchased a fireplace from Stacks and Stacks and the next day the price went down $70. I called Newegg and they told me I was out of luck and they could do nothing. So, I called Stacks and Stacks and they were very apologetic and gave us a gift card for the $70. Shipping was fairly quick to be such large boxes!

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    Stacks And Stacks will accept returns within 30 days from the date that the order was received.

    All returns must be:

    -Received new




    -In its original packaging

    -With all hardware and parts, including any assembly or instruction manuals.

    Please note: altering an item in any way negates the possibility of a return

    The customer is responsible for the return shipping fees, and the original shipping fee will be deducted from any credit. Additionally, if your purchase qualified for "Free Shipping" the original actual cost of shipping for your item(s) will be deducted from your refund

    Stacks And Stacks does not provide return shipping boxes.

    Stacks And Stacks recommends FedEx (Federal Express) and/or UPS (United Parcel Services)

    For your protection all packages should be insured

    Upon receipt and inspection of the returned merchandise, a credit will be issued to your account. All credits will be completed within 30 days, or no more than two credit card billing cycles. Any orders paid by check or money order will be refunded by check.

    Some manufacturers charge restocking fees (Qualifying item/s will be noted).

    Return Merchandise Authorization (RMA) may be required

    Undeliverable packages are considered returns; standard return refunds after notable deductions apply. Please make sure to include your correct address when placing an order

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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