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Vishal Jewelry Seller Profile 800-691-8157 Email This Seller See all products from Vishal Jewelry
Monday – Thursday (10:00 AM – 6:00 PM EST) / Friday (10:00 AM – 3:00 PM EST) / No Weekend Hours
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
Vishal Jewelry wishes you to be satisfied with every purchase but we know that sometimes this is not the case. If you are not completely satisfied, you can return any order (except custom orders) for refund or exchange within 30 days from the date of shipment. Remember try it out and show it off! Details are below.
How to return an order:
1. Obtain the Return Authorization Number: To generate an RMA (return authorization) number. Click on Customer Service or click on the Contact US Link on the top of your screen. Select 'Return Authorization Form' on the left side in the help page. Fill in the appropriate information and then follow the instructions below to return your package.
2. How to Package Your Return: Package all your items securely so it is one unified package ready for delivery. Include the return form, a packing slip and other materials sent to you by Vishal Jewelry
Please Note: You should NOT indicate on the package that it contains jewelry, diamonds or other luxury-related items, as this invites theft.
3. Shipment and Insurance: Use the following shipping methods depending on the value of your order. The minimum return shipping method should be FedEx Ground with insurance and a signature required. Make sure you can track your package. This will help guarantee that the package arrives at Vishal Jewelry for quick and easy refunding.
4. All Return Packages should be Mailed to:
P.O. BOX 230275
HOLLIS, NY 11423-0275
The Vishal Jewelry warehouse will inspect and verify the condition of the item once we receive the return. Items must be returned in the condition they were sent for a full refund. Returns take approximately 8 business days to process upon receipt of the item. Vishal Jewelry will refund the full cost of the item EXCLUDING shipping, handling and insurance charges. Refunds will be made using the mode of payment used in the original purchase. Please allow 7 days for your credit to appear after the product has been received at the warehouse.
Required Conditions of Return:
Packages without a return authorization number (RMA#) will not be accepted for refund.
Items must be returned in the same condition as they were sent from Vishal Jewelry within 30 days from the date of SHIPMENT. Orders received after this date will not be accepted for refund, exchange or repair.
Custom orders such as orders with engraving and special ring sizes cannot be accepted back for a return (refund, exchange or repair).
Credit Card Enquiries:
For any information or requests concerning credit card refunds based on returns or fraud please call the Vishal Jewelry Customer Service Department 1.800.691.8157 , Monday to Friday 10:00AM – 6:00PM EST.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.