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Seller#: 0UH8ISD1U0FN680C9

OrionGadgets Seller Profile 800-950-3145 Email This SellerEmail This Seller  See all products from OrionGadgets See all products from OrionGadgets

OrionGadgets was founded in 2003 and is currently based in Brooklyn, NY. The company was started to give customers an alternative to the over priced and inferior cell phone accessories that are flooding the market. Since 2003 OrionGadgets has gradually built a reputation as a trusted online retailer and manufacturer of cell phones and cell phone accessories. Our inventory includes Cases, Screen Protectors, Charging Solutions, Batteries, Kits, Audio Accessories, Charms, Straps, FM Transmitters, Styluses as well as other portable accessories. Over the last 7 years, our inventory has grown to include over 10,000 cell phone products manufactured by the top 35 companies in the cell phone and electronics industry.
We know that the success of OrionGadgets depends on our clients being happy and telling other people about our products. So, to ensure that we continue to succeed, we have dedicated ourselves to giving the best customer service possible. We put the following polices in place to ensure that our clients are always satisfied:

Fast and free USPS shipping to all 50 states and Canadian addresses as well as APO/FPO
Availability of international shipping through our Amazon.com storefront
Fast response through email and live customer support
Quick resolution of returns, questions and complaints

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (375 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 195 Reviews
newegg
52%
Good Rating + 4 44 Reviews
newegg
12%
Average Rating + 3 20 Reviews
newegg
5%
Poor Rating + 2 16 Reviews
newegg
4%
Very Poor Rating + 1 100 Reviews
newegg
27%

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Reviewer Seller Review
djh
Order Date : 4/28/2013

Rating + 1 scammed!

This supplier I think should be banned from newegg as a seller! After reading the reviews and after my experience with the same repeated problem of not receiving my product after two weeks later...talking to them on the phone they said that it must of got lost in the mail and we will refund your money...how many customers just give up and make them rich?

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Phil
Order Date : 4/20/2013

Rating + 1 Big mistake

Wanted to cancel the order almost immediatley. I was not allowed to cancel. Then it never came, although they say it was shipped. I never got the package that I intend on returning.

Poor customer service on Newegg's part. OrionGadgets is not recommended.

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jon
Order Date : 4/19/2013

Rating + 5 suprised

i saw that most of the newer reviews were 1 star and wondered if everything was gonna be alright. i got my battery in the minimum posted time in a bubblewrap package and its charging right now. im hoping that was the problem with my phone lol

1 out of 1 people found this review helpful. Did you? Yes No

John
Order Date : 3/27/2013

Rating + 5 HTC Thunderbolt Sync & Charge USB Cable

Fast shipping, great product, and a great price!

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N/A
Order Date : 3/8/2013

Rating + 1

Had to call to see what the status of my order was 2 weeks after order was placed, turned out I had a tracking number but didn't receive an email. it didn't ship from the business (lost). At least I am getting a refund.

1 out of 1 people found this review helpful. Did you? Yes No

Ian
Order Date : 3/16/2013

Rating + 5 As individual experiences go, mine was pleasurable

I've always had an open mind and maybe I'm a bit naive, but I like to give everyone their due. I came across my item at a great price, and saw the previous reviews of the seller I'll admit I was hesitant. Everyone gets a shot though, and as my experience goes I've had a great one. Shipping was phenomenal, I even got tracking information the night of. My item only took a couple of days to get to my home and that's very important. The item itself was in great condition, and worked the instant I plugged it in. There were no signs of manhandling, or misinformation. While I can't account for many others, I can say I had a pleasurable experience

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Don
Order Date : 3/1/2013

Rating + 1

I ordered a replacement USB cord for my B&N Nook. The cable the arrived was a standard USB cable. Know that the Nook has a longer plug and a standard USB will not work.

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Mark
Order Date : 2/16/2013

Rating + 1 Misleading description...

The description mentions a "replacement" batttery and show the image of a new Verizon package of this battery. Of course this doesn't mean it's a new battery. So I was surprised when the battery arrived and it looked in a little worse shape than my current battery. I asked for a new battery in exchange or a refund and they immediately refunded the cost. The reasonable response time and quick refund were the only things I liked about this transaction.

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Boo
Order Date : 1/24/2013

Rating + 1 Slow to ship, Bad tracking information

I've always had a great experience shopping with Newegg. This is my first bad one. Going on 8 business days and still have not received my order. Shipping number is bogus. Just took a look at the reviews for this vendor and whadayaknow, my experience is not unique.

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Consumer350
Order Date : 12/27/2012

Rating + 1 HTC ARRIVE CASE

Item was never received, seller states it probably got lost in the mail. Refund was issued only for cost not including tax that I paid. Total scam and rip off. Seller told me to contact newegg, newegg told to contact the seller. Bunch of nonsense.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    In this day and age of consumer democracy and competition, every customer has the right to expect the very best. We support this statement. If for any reason you are unhappy with the product you purchased from us, simply return it for the item price refund (shipping/handling not included regardless of the shipping offers used during purchase). Just make sure the items are sent back unused, with all parts and accessories, and in original packaging. Returns or exchanges must be made within 30 days of the date the items arrive at your door. Products showing clear signs of wear cannot be resold and therefore should not be returned as we cannot refund them. Exchanges are available and may entail additional shipping costs. Shipping labels may be provided via e-mails to the customer. The only process easier than returning our products is buying from us! Just write to RETURNS@ORIONGADGETS.COM for details.
    Please note, the following items are not refundable & can only be exchanged for the same item if the item is defective:
    Bluetooth Headsets
    Headphones/Headsets
    Used Screen Protectors
RMA instructions
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