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Seller#: 0UH8ISD1U0FN680C9

OrionGadgets Seller Profile 800-950-3145 Email This SellerEmail This Seller  See all products from OrionGadgets See all products from OrionGadgets

OrionGadgets was founded in 2003 and is currently based in Brooklyn, NY. The company was started to give customers an alternative to the over priced and inferior cell phone accessories that are flooding the market. Since 2003 OrionGadgets has gradually built a reputation as a trusted online retailer and manufacturer of cell phones and cell phone accessories. Our inventory includes Cases, Screen Protectors, Charging Solutions, Batteries, Kits, Audio Accessories, Charms, Straps, FM Transmitters, Styluses as well as other portable accessories. Over the last 7 years, our inventory has grown to include over 10,000 cell phone products manufactured by the top 35 companies in the cell phone and electronics industry.
We know that the success of OrionGadgets depends on our clients being happy and telling other people about our products. So, to ensure that we continue to succeed, we have dedicated ourselves to giving the best customer service possible. We put the following polices in place to ensure that our clients are always satisfied:

Fast and free USPS shipping to all 50 states and Canadian addresses as well as APO/FPO
Availability of international shipping through our Amazon.com storefront
Fast response through email and live customer support
Quick resolution of returns, questions and complaints

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (431 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 223 Reviews
newegg
52%
Good Rating + 4 50 Reviews
newegg
12%
Average Rating + 3 21 Reviews
newegg
5%
Poor Rating + 2 19 Reviews
newegg
4%
Very Poor Rating + 1 118 Reviews
newegg
27%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Mike
Order Date : 5/17/2015

Rating + 1 Cheated

Ordered an item, got something not even close to what I ordered. They do not answer phone calls, and so far have not answered any emails. This is absurd.

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N/A
Order Date : 4/14/2015

Rating + 1 Severally Disappointed

I feel cheated and ignored because wrong item received. They shipped me old ancient Samsung cell phone charger. When I contacted Newegg they said they can do nothing and I need to file my dispute with the seller OrionGadgets. OrionGadgets have refused to return my phone calls, RMA requests and customer service inquires. I have been taken advantage of by this company and I WILL NEVER be doing business with Newegg.com again for not doing something about OrionGadgets.

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XT-73Camaro
Order Date : 4/9/2015

Rating + 1 15 Days and still waiting...

Ordered one small item (Headset) on 4/9. Item did not ship until 4/22. Still hasn't arrived. No estimated delivery date. This was supposed to be 5-7 day shipping. Worst delivery I've ever had with NewEgg

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Jay
Order Date : 12/16/2014

Rating + 1 Very bad

First i got a different item than showing on the picture.
i tried to contact this seller many times and there is NO respond whatsoever!

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ex Brooklyn gal
Order Date : 11/21/2014

Rating + 5 Good seller to deal with

The first battery arrived today. USPS in WI finally decided to send it on its way. When it seemed to be lost, a call to OrionGadgets was all it took. They sent another battery which I will refuse when it gets here. Don't have tracking so I can't see where it is.
Thanks for your quick response

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Ocean Optics
Order Date : 10/13/2014

Rating + 5

Excellent Seller

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MLM
Order Date : 10/9/2014

Rating + 5 Great Customer Service

The Logitech headphones I ordered were defective upon receipt. I called the seller to report the problem and a replacement was sent immediately and received in a couple of days later. I was expecting to have to ship the defective item back but I received an email saying that it was not necessary to return the defective item. It was a refreshing experience.

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N/A
Order Date : 10/5/2014

Rating + 1 wrong item shipped/no response to e-mails about issue

I ordered a replacement battery for my son's cell phone. and I was sent a battery for a completely different phone. I sent 3 emails about the problem and did not receive any response. I will not be using newegg again.

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rht
Order Date : 7/10/2014

Rating + 1 poor service by Orion

Never received ordered item. Attempted to contact seller twice, but no response. Finally "chatted" on line w/ Newegg to explain. They agreed to refund my order.
I can't understand why Newegg continues its relationship with Orion Gadgets. They don't appear to provide the level of service and quality products I have come to expect from Newegg.

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mjc522
Order Date : 6/18/2014

Rating + 1 Never Delivered and Still Waiting On Refund

I ordered a two cases for my HTC Rezound. I would log on from time to time to attempt to track the package but when I'd click "Track Package" nothing would appear.
After three weeks with no package tracking I contacted the seller and they told me the package must have gotten lost and they'd issue a refund within 3-5 business days.

It's now been 10 days since I spoke to them and no refund has shown up in my bank account.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    In this day and age of consumer democracy and competition, every customer has the right to expect the very best. We support this statement. If for any reason you are unhappy with the product you purchased from us, simply return it for the item price refund (shipping/handling not included regardless of the shipping offers used during purchase). Just make sure the items are sent back unused, with all parts and accessories, and in original packaging. Returns or exchanges must be made within 30 days of the date the items arrive at your door. Products showing clear signs of wear cannot be resold and therefore should not be returned as we cannot refund them. Exchanges are available and may entail additional shipping costs. Shipping labels may be provided via e-mails to the customer. The only process easier than returning our products is buying from us! Just write to RETURNS@ORIONGADGETS.COM for details.
    Please note, the following items are not refundable & can only be exchanged for the same item if the item is defective:
    Bluetooth Headsets
    Headphones/Headsets
    Used Screen Protectors
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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