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BlueDial Watches Seller Profile 877-518-9396 Email This Seller See all products from BlueDial Watches
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
Mon-Fri 8am-5pm PST. Closed Sat/Sun
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Standard Return Policy
•All watches are shipped with a return seal. Do not remove this seal if you think you may wish to return your watch. This seal must be present and unaltered for any returns.
•All returns are subject to a $25 processing fee. This fee will be waived on watches returned for exchange for an item of equal or greater value.
•If you suspect that your watch may be somehow defective, please notify BlueDial immediately. Do not attempt to repair the watch yourself or by anyone else.
•Watches with damage due to abuse, misuse, owners neglect to follow correct operating instructions, or water/condensation damage are not returnable.
•Defective watches (as determined by BlueDial) will be replaced with the same model.
•Picture or description inaccuracies on our web site or other advertising are not considered for returns.
•Charges for shipping, gift wrapping, rush processing, shipping insurance, and extra watch band links are not refundable.
•Once you place your order, we are unable to cancel your order and the terms of this return policy apply.
•Shipments that are refused or returned to us as undeliverable will be processed as a refund according to this return policy.
•Freight or other charges for all returns will be the responsibility of the customer.
•Exchanges, repairs, or other returns to customers will be shipped by the carrier and method of our choice which may have shipping fees.
•All returns must be approved by BlueDial and a valid RMA (return material authorization) issued prior to returning the watch. All packages received by BlueDial without a valid RMA will be refused.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.