Autocare Depot
Autocare Depot Seller Profile
855-711-3068
|
|||||||||||||||||||||||||||||||||||||||||||||||
Email This Seller
See Seller Store
See all products from Autocare Depot
|
Review Summary
(86
Reviews
):
 
  
|
||||
| Excellent |
|
51 Reviews |
|
|
| Good |
|
18 Reviews |
|
|
| Average |
|
6 Reviews |
|
|
| Poor |
|
3 Reviews |
|
|
| Very Poor |
|
8 Reviews |
|
|
| Reviewer | Seller Review |
|
1/21/2013 7:43:25 PM
Terrible communication. Impossible to contact. Ridiculous return policy. Incomplete item descriptions. This is absolutely NOT why I shop at new egg. I am not buying from another marketplace member again. If not fulfilled directly by newegg, I would strongly reconsider the purchase.
1 out of 1 people found this review helpful.
Did you?
|
|
12/9/2012 8:00:05 AM
I ordered a set of speakers from Autocare. They shipped me the wrong speakers. I asked from an RMA. They told me to send them a picture of the product that was shipped. I did that. Since then Autocare has refused to respond to me. I was trying to work with Autocare during the return period but now that the 30 day return window has expired all I get is a brick wall. NewEgg similarly refuses to respond or help.
The only way to solve the problem was to take the issue up with Amex and have the credit card company reverse the charges.
Did you find this review helpful?
|
|
11/7/2012 7:17:40 AM
great service a++
Did you find this review helpful?
|
|
10/30/2012 8:55:43 PM
Autocare Depot & Newegg are bar-none the best place to buy wheel covers from online! I saved almost half of what I would have had to spend elsewhere on this set. They come brand new and very well packaged. High quality wheel cover set. BTW-THIS IS FOR A FULL SET OF 4 WHEELS COVERS, NOT JUST ONE!! If there is anything negative I would have to say, that would be that they don't clearly state that when you buy. Smoking deal!! Thank you Autocare Depot
Did you find this review helpful?
|
|
10/11/2012 5:54:25 PM
Item shipped defect, obvious shipping problem, no big deal. NO RESPONSE FOR RMA. Had to contact newegg and was a MISSION to get a response back from them. Kept sending me emails saying email us back at (blank) with pictures. Finally got the correct email address had to contact new egg again to get my RMA. Got my RMA. Been waiting 5 weeks with NUMEROUS emails sent about refund have got no response. BEWARE BEWARE
DOnt get me wrong i LOVE NEWEGG thats why i trusted they would only allow a good seller in their marketplace. but BEWARE
Did you find this review helpful?
|
|
10/9/2012 7:31:29 PM
Sent incorrect product and refuses to correct problem and sent RMA instructions. Stay away from this company unless you want to get ripped off!
Did you find this review helpful?
|
|
10/7/2012 10:02:21 AM
Their shipping was very quick...great value..I will shop them again...highly recommend...
Did you find this review helpful?
|
|
8/8/2012 6:24:53 PM
I ordered some tail lights and later inquired if they were US DOT Approved. I sent two messages before they replied saying they were asking the manufacturer. Didn't know the product they were selling. To this day, I still have not received a response. Luckily they are but if I had thought about it before I wouldn't have ordered them until I received a response. Terrible customer support.
Did you find this review helpful?
|
|
6/25/2012 7:50:00 AM
I needed a custom bracket for a small block Chevy and when i found the part number I did a search for the lowest price and was surprised when it was NewEgg. Ordered the part and it came quickly, but I soon discovered it was a knock-off from a well known company, but poorly done...it was not functional! I asked for a return and it was processed easily.
Did you find this review helpful?
|
|
2/1/2012 9:36:39 AM
Fast Shipping, Great Price A+++
Did you find this review helpful?
|
Standard Return Policy
- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 15.00%
RMA Policy
- Autocare Depot will do everything possible to ensure the customer's satisfaction.
If there is any error in the part received, please contact us immediately.
Returns will be accepted if the item is unused, uninstalled, in the original packaging and in brand new condition. Items that are defective may also be returned. We are not responsible for install mistakes. Items must be returned within 30 days from the purchase date.
Buyer is responsible for shipping charges on returned items and to insure the package.
Returns may be subject to a 15% restocking fee.
Once items have been received & inspected per our guidelines, a credit will be issued to the customer .
LTL Disclaimer:
If you order bulk item(s) shipped via LTL, please kindly note that consignees must inspect all packages immediately in the presence of the delivery person. Please Do not sign delivery receipt until all items have been inspected. In the unlikely event that damage has occurred, note the specific damage on the delivery bill and have the delivery person sign it as verification. For any questions, please feel free to contact us.
RMA instructions
- All returns must be approved and issued a RMA # for return. The RMA # must be on the outside of each package with the RA # in a visible area. Any package without the RA # will be refused.
Inspect all packages immediately in the presence of the delivery person. Do not sign delivery receipt until all items have been inspected. In the unlikely event that damage has occurred, note the specific damage on the delivery bill and have the delivery person sign it as verification. Be sure to accept the package “as is” and notify Autocare Depot within 24 hours. We will file a damage claim and ship you replacement parts. Retain all boxes and other packaging material, as package may be subject to inspection by the carrier. Failure to comply with this policy may result in a denial of damage claim. Items damaged during shipping will be replaced.
