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Seller#: 0UH8ISD1RZ5WVZ023

The Military Trail Gear Shop Seller Profile 631-815-6246 Email This SellerEmail This Seller  See all products from The Military Trail Gear Shop See all products from The Military Trail Gear Shop

9am to 6pm EST M-F

Thank you for your interest in the Military Trail Gear Shop. Our mission is to provide the very best customer service. We carry top brands like Rothco, Steiner,Timex,Zippo, Ka-Bar and Maglight. We feature Bushrag Ghillie suits Ultra Force Military clothing and Wig-Wam foot wear.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (34 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 21 Reviews
newegg
61%
Good Rating + 4 6 Reviews
newegg
18%
Average Rating + 3 2 Reviews
newegg
6%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 5 Reviews
newegg
15%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
lonewolf2864
Order Date : 6/7/2014

Rating + 5 Excellent Service

Shipped quickly and on time. I had to return the shirt due to ordering the wrong size, but they were very helpful in getting it exchanged. Other than having to pay to send the shirt back (it was my mistake so it is understandable) they were a pleasure to do business with.

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corbarr
Order Date : 10/3/2013

Rating + 1 just ridiculous service

I have bought many things from new egg over the years
but this is the first time i received a defective item ( boots)
i used new eggs request rma in my account twice , i got no reply either time nor does the rma request show in my account
i finally had to contact new egg my emai , well after 8 days they finally tell me to send them back to the seller (themilitarytrail.com ) at my expense
both new egg and their seller have failed at even the most simple customer service in this case
i would give both no stars if it was possible

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JeffreyS
Order Date : 9/29/2013

Rating + 1 Never recieved anything - thanks

I live in California but they delivered my stuff to Texas via USPS. I got nothing yet. Did not know USPS was going to be involved. What a pain.
One egg is one egg to many.

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Mongo D Madman
Order Date : 5/13/2012

Rating + 1 Good item, terrible delievery service

My wife loved the pants. They were supposed to be a surprise gift for her on a Breast Cancer Awareness fund raiser. Too bad it took well over 2.5 weeks for delivery to arrive. I placed my order on May 13th. If I follow the FedEx Tracking info the item has been in my home town here since May 18th. The USPS claims the item was never received and that I need an individual tracking # of the item and not the FedEx # which is of the pallet, not my item. FedEx said they can't give me that # and thinks my local Post Office is full of it. After numerous messages sent to and from the seller, FedEx and my local Post Office and seeing zero traction the item finally arrived in my mailbox today May 31st. I would mark zero eggs if I could due to all the finger pointing and lack of any answers between all 3 parties. I don't hold Newegg accountable for any of these problems. At least they were of some assistance to me when all others played the blame game.

Thank you Newegg. (OOOOO) 5 Eggs for suppor

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 5/2/2012

Rating + 1 Shirt Stays not as advertised

The description says they are adjustable up to 28", however they are way too short and only adjustable to approximately 15". This causes way too much tension when attached from the shirt to the sock. Seller seemed disinterested to make it right.

0 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 4/3/2012

Rating + 5 Great seller

Fast shipping, great item thank you

1 out of 2 people found this review helpful. Did you? Yes No

Hu
Order Date : 3/10/2012

Rating + 5 worth the money

Great bag for a great price

1 out of 2 people found this review helpful. Did you? Yes No

N/A
Order Date : 2/28/2012

Rating + 1 Not as advertised

Listed as nylon but was a cotton belt.

2 out of 2 people found this review helpful. Did you? Yes No

catinthehat
Order Date : 2/14/2012

Rating + 5 GREAT HAT

I really wanted an all-wool knit cap. I was beginning to give up hope when llbean couldn't help me. I googled "wool watch cap" and found Newegg.com. I never would have thought have looking here. I bought 2 hats. They were so inexpensive I was afraid they wouldn't be good quality but they are superb. If I ever need more I will order them here although I expect the ones I have to last a long time.

0 out of 1 people found this review helpful. Did you? Yes No

Sean
Order Date : 11/16/2011

Rating + 5 Happy With My Purchase

The balaclava is what is advertised. The seller contacted me promptly to get my color choice (was unavailable at the time on newegg) and shipping was quick.

0 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    We offer a full 30 day money back return on *all of our items. We ask that all items are still in new condition with all original packaging is intact.
    (*We cannot except returns on Underwear,Socks,Swimwear or Hats due to Sanitary concerns.)
    ***Shipping items will be assessed a shipping charge if returned. To qualify for the shipping there must be a completed purchase. Items that are returned for a refund do not qualify for the the shipping offer.***
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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