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ETOYSWORLD Seller Profile 626-316-3161 Email This Seller See all products from ETOYSWORLD
Monday-Thursday 9:30 AM-5:00 PM Friday: 9:30 AM-3:30 PM PST No Weekend
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
Returns and Refuneds
All E-ToysWorld products are sold under this warranty and disclaimer
RADIO CONTROLLED AIRPLANES, HELICOPTERS AND ALL PRODUCTS RELATED TO THEM ARE NOT TOYS AND SHOULD BE HANDLED WITH GREAT CARE.
We accept NO responsibility for crash damage; it is impossible to determine for certain whether crash damage was the result of a radio system failure or pilot error.
We accept NO responsibility for improper installation of our products.
The user shall determine the suitability of the product for his or her intended use and shall assume all risk and liability in connection therewith; this will include all items sold or distributed by E-ToysWorld. User is required to read all instruction manuals and follow the manufacturer s guidelines. E-ToysWorld.com DOES NOT accepts responsibility for injury, crash or damage, loss of kits or accessories, or parts and materials that occurs during the use of any radio-controlled model. Great care shall be taken when using RC products. If you have questions or concerns, contact us
Please goto the following address to dev.etoysworld.com/return.asp obtain a RMA # (Return Merchandise Authorization) to return the defective item for a replacement. We refuse shipments that are returned back to us without an RMA #. We reserves the right to return the defected merchandise back to the customer at customer's shipping expense if we in our opinion deem that the merchandise has been used, crashed, abused, misused or modified in any form. We DO NOT allow exchange defected items for different items or models.
Note: Customers must inform us of any order discrepancy within 7-10 days from receipt date so that we may investigate and resolve the situation accordingly.
Return & Exchange:
We will accept merchandise for return that was purchased from etoysworld within 30 days of receipt. Customers must obtain a Return Merchandise Authorization (RMA) number before shipping merchandise back to us. Return or exchange must be reported within 7 days upon receiving the order. We refuse shipments that are returned back to us without RMA #s. All returns must (NO EXCEPTIONS) be accompanied by an RMA number. To obtain an RMA number, please contack us immediately. Finally, customers must agree to the following upon shipping a merchandise back to us:
1) Return shipping is the responsibility of the customer.
2) We recommend that you use a tracking number.
3) We do not responsible for lost packages.
4) We do not reimburse return shipping costs or refund shipping costs.
5) The merchandise must be in Brand New and Unused condition and in its original packaging.
6) Return a copy of your invoice and a brief description of the reasons for the return/exchange.
Missing / Received Wrong Item in Order:
Please contact the Customer Service Department immediately upon receiving the order.
Note: Customers must inform etoysworld of any order discrepancy within 7-10 days from receipt date so that we may investigate and resolve the situation accordingly.
How can I request an RMA number?
Please go to dev.etoysworld.com/return.asp or email us firstname.lastname@example.org
Please allow 24 to 48 hours for us to anwer your email
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.