ETOYSWORLD Seller Profile
626-316-3161
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See all products from ETOYSWORLD
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Review Summary
(29
Reviews
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| Excellent |
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14 Reviews |
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| Good |
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0 Reviews |
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| Average |
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3 Reviews |
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1 Reviews |
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| Very Poor |
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11 Reviews |
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5/14/2013 10:52:40 AM
Happy now Just got the R M A # I had to call 626 316 3161 I live in the area so I dropped them off in person. Real nice people He said I would get the refund in a couple days
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5/13/2013 12:45:11 PM
Recieved them I fully charged them one just sputtered the other lasted for about 5 mins. For the last 8 days I have been trying to get the R M A #s to return them. absolutely no responce. Emailed 3 time dont buy from these people. I live in the area so I will drive there and return them.
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8/11/2012 10:07:22 AM
I bought two remote control tanks from this store. They were BOTH defective. I followed all procedures on how to return a defective toy. They have had the returned toy now for 5 days, and I have not heard from them yet as to what they are going to do- return my money, or replace the toy. I AM NOT HAPPY and will be filing a complaint with the Better Business Bureau if possible.
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6/11/2012 12:50:04 PM
took weeks to find out that i was not getting the product, with no one knowing anything about why i didnt recieve it. plus wrong refund amount. newegg was helpful, but i will never purchase anything from etoysworld!
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5/30/2012 5:26:03 PM
I RECENTLY PURCHASED A CARRERRA R/C BOAT FROM
ETOYSWORLD FOR $139.00 THINKING I WOULD GET A RESPECTABLE PRODUCT,UPON ARRIVAL I SAW IT WAS FROM TOYS R US TALK ABOUT JUNK !!!!!!!!!!
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2/21/2012 3:22:51 PM
I had trouble with this Item and sent them an Email but got NO REPLY!!!!!! So I got their phone number and left a detailed message but got NO REPLY AGAIN !!!!!!! I will never purchase anything from ETOYSWORLD again. After reading other reviews most people feel the same!!!!!!!!
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2/18/2012 8:26:24 AM
Product was not what I ordered. I have since emailed the seller twice and have had no responce. I either want the correct item or my $$ back!
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1/11/2012 8:11:27 PM
No response to EMail
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1/6/2012 4:56:17 AM
Remote helicopter came broken; email to customer service never returned. Not good.
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12/31/2011 10:31:58 AM
horrible seller!!!Ordered two remote cars,onlye shipped one to me without a remote control.tried to contact the seller,and did not get any responese!!!! buyers aware!
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- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 5.00%
- E-toysWorld
Returns and Refuneds
All E-ToysWorld products are sold under this warranty and disclaimer
RADIO CONTROLLED AIRPLANES, HELICOPTERS AND ALL PRODUCTS RELATED TO THEM ARE NOT TOYS AND SHOULD BE HANDLED WITH GREAT CARE.
We accept NO responsibility for crash damage; it is impossible to determine for certain whether crash damage was the result of a radio system failure or pilot error.
We accept NO responsibility for improper installation of our products.
The user shall determine the suitability of the product for his or her intended use and shall assume all risk and liability in connection therewith; this will include all items sold or distributed by E-ToysWorld. User is required to read all instruction manuals and follow the manufacturer s guidelines. E-ToysWorld.com DOES NOT accepts responsibility for injury, crash or damage, loss of kits or accessories, or parts and materials that occurs during the use of any radio-controlled model. Great care shall be taken when using RC products. If you have questions or concerns, contact us
Defected Item:
Please goto the following address to dev.etoysworld.com/return.asp obtain a RMA # (Return Merchandise Authorization) to return the defective item for a replacement. We refuse shipments that are returned back to us without an RMA #. We reserves the right to return the defected merchandise back to the customer at customer's shipping expense if we in our opinion deem that the merchandise has been used, crashed, abused, misused or modified in any form. We DO NOT allow exchange defected items for different items or models.
Note: Customers must inform us of any order discrepancy within 7-10 days from receipt date so that we may investigate and resolve the situation accordingly.
Return & Exchange:
We will accept merchandise for return that was purchased from etoysworld within 30 days of receipt. Customers must obtain a Return Merchandise Authorization (RMA) number before shipping merchandise back to us. Return or exchange must be reported within 7 days upon receiving the order. We refuse shipments that are returned back to us without RMA #s. All returns must (NO EXCEPTIONS) be accompanied by an RMA number. To obtain an RMA number, please contack us immediately. Finally, customers must agree to the following upon shipping a merchandise back to us:
1) Return shipping is the responsibility of the customer.
2) We recommend that you use a tracking number.
3) We do not responsible for lost packages.
4) We do not reimburse return shipping costs or refund shipping costs.
5) The merchandise must be in Brand New and Unused condition and in its original packaging.
6) Return a copy of your invoice and a brief description of the reasons for the return/exchange.
Missing / Received Wrong Item in Order:
Please contact the Customer Service Department immediately upon receiving the order.
Note: Customers must inform etoysworld of any order discrepancy within 7-10 days from receipt date so that we may investigate and resolve the situation accordingly.
How can I request an RMA number?
Please go to dev.etoysworld.com/return.asp or email us returns@etoysworld.com
Please allow 24 to 48 hours for us to anwer your email
- Return & Exchange:
Please go the following link for a RMA#
http://etoysworld.com/return.asp
1) Return shipping is the responsibility of the customer.
2) We recommend that you use a tracking number.
3) We do not responsible for lost packages.
4) We do not reimburse return shipping costs or refund shipping costs.
5) The merchandise must be in Brand New and Unused condition and in its original packaging.
6) Return a copy of your invoice and a brief description of the reasons for the return/exchange
