Pure Costumes Seller Profile
626-443-6188
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See all products from Pure Costumes
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Review Summary
(33
Reviews
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| Excellent |
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21 Reviews |
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| Good |
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3 Reviews |
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| Average |
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2 Reviews |
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| Poor |
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1 Reviews |
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| Very Poor |
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6 Reviews |
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| Reviewer | Seller Review |
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10/30/2012 10:07:29 AM
The shipping is so slow, I could have ordered from China and received package allready......still waiting!!
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10/27/2012 1:26:05 PM
Everything came as advertised. Pleasure doing business with.
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10/25/2012 1:38:15 PM
even though the item description says 5-7 days to deliver,
its more like 10+ days........learn from target...ordered the same time item was already delivered
Seller Response:Saturday and Sunday does not count as a business day. You choose standard shipping which can take up to 7 business to deliver plus 2 days processing time.
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9/28/2011 7:30:29 AM
fast response, product arrived in good condition
would use again
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9/27/2011 8:38:32 PM
Costume arrived in good time and as described. Recipient was very happy with it. Reasonable price, would purchase from seller again.
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9/27/2011 5:47:16 AM
The Star Wars Halloween costume arrived quickly. I was suprised how well it was packed. Very good shopping experience!
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9/27/2011 12:47:28 AM
Overall, the item met expectations. However, only giving 3 stars due to expensive shipping and handling. One of the reasons I buy from Newegg is b/c they have very cheap or often times free shipping. Wish external sellers would do the same...
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9/22/2011 8:25:27 PM
The price was right, the shipping was quick and I'm thrilled with my purchase! Thank you!
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9/12/2011 8:02:59 PM
Very quick and great price. My mask is awesome.
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9/8/2011 1:19:28 AM
My purchase was shipped promptly. They were great in answering questions about the shipment. I would definitely purchase from this seller again.
1 out of 1 people found this review helpful.
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Standard Return Policy
- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 15.00%
RMA Policy
- RETURNS/EXCHANGES POLICY
If for any reason you are not happy with your items, you may return your merchandise for a refund. Please review our policy below before processing a return. If you have any questions, please contact us.
General Guidelines
- All shipping charges are nonrefundable.
- All returns and exchanges require a Return Authorization (RA#) Number. Refer to our Returns/Exchanges Procedure section.
- We do not accept returns or exchanges on orders exceeding two weeks (or 10 business days) of merchandise receipt.
- We do not accept returns or exchanges on worn merchandise. All items returned are inspected for wear and tear. If we suspect the item has been used or worn, we will not process the return.
- We do not accept returns or exchanges on the following: hats, wigs, masks, makeup and costume accessories. Shoes may qualify for a return/exchange if they are unworn and in its original packaging.
- We do not accept returns or exchanges on panties, hosiery, or any other lingerie and apparel that covers the crotch area (including lingerie sets with panties).
- We do not accept returns or exchanges on special orders or orders containing over 12 pieces of the same item.
- All undeliverable, refused, or returned packages may be subject to a 25% restocking fee.
- All items are thoroughly checked prior to shipping. If an item is damaged or destroyed in shipping, please contact us immediately upon inspection.
- Costume styles (colors and fabrics) are subject to change without notice due to the manufacturer's production. These changes, no matter how slight, are beyond our control. Manufacturers do not always notify us of these variations. We do reflect any changes in the descriptions and images as soon as we become aware of them.
- Halloween Return/Exchange Policy Exclusion Dates: Due to the seasonal nature of our merchandise, all orders placed between October 13th and November 3rd are considered FINAL SALE. This means that they may not be returned or exchanged. We advise placing your order before October 13th to avoid any issues.
Returns/Exchanges Procedure
A RA# is needed regardless of whether you are returning an item for a refund or returning an item for an exchange. To obtain an RA#, please follow the guidelines below.
- Contact us within 3 days of receiving your merchandise to obtain a RA#. You may obtain a RA# by contacting us via phone or email. If you exceed the 3-day timeframe, you will be charged a 25% restocking fee. We will not accept any returns/exchanges if you contact us after 10 business days.
- When you are preparing to ship your item(s) back to us, please write the RA# clearly on the outside of your package. Items returned without an RA# will be subject to a 25% restocking fee.
- Your package must be post-marked within 5 days of the RA# issuance. Packages post-marked after 5 days will be subject to a 25% restocking fee.
Returns for Full Refunds
- Items being returned MUST be in their original, unused condition and in their original packaging.
- We do not accept returns on worn merchandise.
- All returns will be refunded for the full amount of the merchandise and sales tax ONLY. All shipping charges are nonrefundable.
- Refunds are issued on the credit card account number used to make the original purchase. Please allow 1-2 billing cycles for the credit to appear on your statement.
- While it usually takes about 1 week to process a return, it can take up to 3 weeks during our busy season in September-October. Every item has to be examined to make sure it meets the criteria before we can issue a refund.
Restocking Fees
Restocking fees are calculated based on 25% of the full amount of the merchandise. Shipping & handling fees are not included. You will be charged a restocking fee if:
- We receive refused or undeliverable packages.
- Items are returned without a RA#.
- You exceed the 3-day timeframe in obtaining an RA#.
- Packages postmarked after 5 days from RA# issuance.
RMA instructions
- Please call 1-877-806-7873 (Monday-Friday 8:30am-4:30pm PT) or email returns@purecostumes.com to attain a Return Authorization Number (RA#). Be sure to write the RA# somewhere visible on the outside of the return package. Please postmark the package within 5 business days from the RA# issuance. We do encourage having some type of tracking information to ensure delivery back to our warehouse at 1818 Potrero Ave., S. El Monte, CA 91733.
Once we receive the package, it will go through an inspection. Costume must be unworn and in its original packaging to qualify for a refund. Once approved, a refund will be issued for the cost of the costume only. All shipping and handling fees are non-refundable. Additional information regarding returns may be found on the back of your invoice.
Please feel free to email us with any questions or call 1-877-806-7873 (Monday-Friday 8:30am-4:30pm PT) to speak with a customer representative.
