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Seller#: 0UH8ISD14XYFH676F

Action Packaged Inc. Seller Profile 617-910-9933 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Action Packaged Inc. See all products from Action Packaged Inc.

Action Packaged, Inc. has been exceeding shoppers' expectations since 2001! Over 30,000 satisfied customers have taken the time to leave us glowing feedback on other popular retail sites after they made their purchases with us.

We are very much looking forward to exceeding your expectations when you place your next order with Action Packaged, Inc. on newegg.com.

If you have any questions or suggestions about Action Packaged, Inc. or you have an inquiry in regards to an order you placed with us, please email your personal order manager at priority1question@actionpackaged.com and we will be happy to assist you.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (362 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 225 Reviews
newegg
62%
Good Rating + 4 15 Reviews
newegg
4%
Average Rating + 3 6 Reviews
newegg
2%
Poor Rating + 2 11 Reviews
newegg
3%
Very Poor Rating + 1 105 Reviews
newegg
29%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
JC
Order Date : 12/22/2014

Rating + 5 Valuable Marketplace seller

Order processing seemed to go a little slow, but I contacted the seller with question regarding my order and recieved a response and a follow up after I had recieved my item to ensure I was satisified with my order and their service.
Thank you.

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Chris
Order Date : 1/6/2015

Rating + 1 Sold Used Equipment as New

Action Packaged sold me (2) Cisco ASA5505-SEC-BUN-K9 VPN Wired ASA 5505 Security Appliances as New. They arrived in boxes where the the bottom of the box as cut and the Cisco tape was cut and taped over with more Cisco tape. One of the units had the previous IP address labeled on the outside of the unit.

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N/A
Order Date : 12/17/2014

Rating + 1 Can't get the order right and extremely hard to communicate with

I purchased a laptop as a Christmas present for my husband. The wrong computer was shipped. It took almost two weeks to get in touch with anyone at Action Packaged Inc. to start resolving the issue. I was told that the model I ordered would be back in stock in 5-7 business days. Over a month later a second laptop was finally shipped to me. A different model than the first but again it was not the one I ordered. Communication has been an issue the entire time with this company. You cannot reach them by phone only through email and their response time is inconsistent. Save yourself a lot of time and headache and order from somewhere else. I am just hoping to get my money back now...if I can get a response from Action Packaged Inc.

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Patrick P.
Order Date : 12/15/2014

Rating + 5 Customer Service was outstanding.

First, I had a slight problem with a delay in the shipment of this product, which was quickly fixed by a 2-day shipment of the product. Unfortunately, the product I received was damaged. They not only refunded the full price, but they also allowed me to keep the damaged product. To me, this shows that the seller trusts its customers and is willing to fix things quickly and effectively favoring their customers. Great service, guys!

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almostgem
Order Date : 12/26/2014

Rating + 5 Excellent Cust Service

Had issues with drives ordered. Monica quickly resolved issues by offering a full refund. Customer service is incredible !

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Brandon
Order Date : 12/29/2014

Rating + 5 Acer TI OMAP 4430, dual-core ARM Coretex-A9 1GHz 1GB 8GB SSD 21.5" Touchscreen All-in-One PC Android 4.0 (Ice Cream Sandwich) DA220HQL (UM.WD0AA.A02)

Thanks for the fast shipping date.

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N/A
Order Date : 12/30/2014

Rating + 5 Very Good Service

I'm very satisfied with your service. They solve my problem very fast.

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MrAverage
Order Date : 12/24/2014

Rating + 5 100% satisfied.

No complaints. I received excellent value and prompt shipping with the Vidpro TC-35 35 inch Padded Tripod Case that I purchased.

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Ophichucuss
Order Date : 12/26/2014

Rating + 5 Linksys E100 Wireless Router

Great service, got the router sooner than I expected. The E-Mail check up was a great thing, making sure all was O.K.
I would go thru with these guys again for something if I can!
Seller Response:Hello Ophichucuss.

Thank you very much for taking the time to leave feedback for us on Newegg.

We are very glad to hear that we were able to meet your needs with the order you placed with us.

We were happy to help.

Please let us know if you need anything else.

Thank you and I hope you have a very pleasant day.

Sincerely,

Monica
Order manager

Action Packaged, Inc.

1/21/2015


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lifewater
Order Date : 12/26/2014

Rating + 5 Fast and professional

I received my order, well packaged and promptly. Action Packaged sent a nice followup to confirm everything was ok, which is nice. If I have the opportunity I would not hesitate to buy from them again
Seller Response:Hello Lifewater.

Thank you very much for taking the time to leave feedback for us on Newegg.

We are very glad to hear that we were able to meet your needs with the order you placed with us.

We were happy to help.

Please let us know if you need anything else.

Thank you and I hope you have a very pleasant day.

Sincerely,

Monica
Order manager

Action Packaged, Inc.

1/21/2015


Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Please read the following return instructions before placing your order with Action Packaged, Inc.

    No exceptions will be made to these return policies. If you do not agree with these policies or you feel you will be unable to comply with these policies if they ultimately apply to you and your order, please do not place your order with Action Packaged, Inc.™

    Items can be returned within 30 days of the confirmed delivery date of the package. Initial and return shipping will be paid by the customer and a 15% restocking fee will be applied to items that have been opened and/or used for any length of time. Please contact an Action Packaged, Inc. representative at priority1question@actionpackaged.com for a return authorization prior to sending the merchandise back.

    All issues, e.g., a customer feels an incorrect item or model was shipped or the condition of item was not as described, must be reported to us within 30 days of the confirmed delivery date of the package. If the issue is not reported within that time-frame, we will be unable to research and try to resolve the issue.

    There are no exceptions to the 30-day window from the confirmed delivery date at the shipping address to report issues with your order or to request a return, including, but not limited to, if the item was given as a gift and the recipient did not open or use the item within 30 days of the confirmed delivery date or if the order was forwarded from the shipping address to another address within or outside of the U.S.

    Cancellation requests can take up to a full business day to research and process. Your order may still ship according to your original instructions within this time-frame even if a cancellation request is submitted.
RMA instructions
    Please email priority1question@actionpackaged.com and we will provide you with complete return instructions.

    Thank you.
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