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Seller#: 0UH8ISD14XYFH676F

Action Packaged Inc. Seller Profile 617-910-9933 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Action Packaged Inc. See all products from Action Packaged Inc.

Action Packaged, Inc. has been exceeding shoppers' expectations since 2001! Over 30,000 satisfied customers have taken the time to leave us glowing feedback on other popular retail sites after they made their purchases with us.

We are very much looking forward to exceeding your expectations when you place your next order with Action Packaged, Inc. on newegg.com.

If you have any questions or suggestions about Action Packaged, Inc. or you have an inquiry in regards to an order you placed with us, please email your personal order manager at priority1question@actionpackaged.com and we will be happy to assist you.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (334 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 207 Reviews
newegg
62%
Good Rating + 4 14 Reviews
newegg
4%
Average Rating + 3 6 Reviews
newegg
2%
Poor Rating + 2 11 Reviews
newegg
3%
Very Poor Rating + 1 96 Reviews
newegg
29%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Joe
Order Date : 12/1/2014

Rating + 1 Horrible customer service! Find this item through Newegg direct!

I ordered 2 Samsung 840 Pro SSD's to be mirrored for an ESXi installation. After waiting for nearly a month for these to arrive (in an unpadded envelope!), I found that these units were defective, as the plastic in the SATA connectors crumbled away when touched, rendering them unusable. I requested an RMA from the seller, who replied with an 'is everything okay?' e-mail. I replied, saying what had happened, and asked if an exchange would be possible, and never heard back! I have since been unable to contact them. Long story short, just search around the store for this drive being sold directly through Newegg. The items I ordered took entirely too long to arrive, arrived in poor condition, and the customer service is non-existent. There's $500 down the drain.

1 out of 1 people found this review helpful. Did you? Yes No

Marcos S.
Order Date : 11/27/2014

Rating + 5 Excellent seller, excellent item.

The seller was extremely nice and thoughtful. Sent me an email to check in and see how the item was faring so far in use. I must admit, it was quite refreshing to have someone take the time to check in after a purchase. Definitely makes much more likely to purchase more from said seller in the future as opposed to those that don't seem to care much at all.

Highly recommended for future buyers.

Did you find this review helpful? Yes No

Steven
Order Date : 12/1/2014

Rating + 5 Pleased

Delivered in a very timely manner. Followup by Monica was a nice

Did you find this review helpful? Yes No

N/A
Order Date : 12/20/2014

Rating + 1 Broken

The $1000 Lenovo laptop I ordered arrived with the factory seal ripped off the box, the laptop was covered in fingerprints, and the screen was broken rendering the machine unusable. I am very disappointed and have contacted the seller.

0 out of 1 people found this review helpful. Did you? Yes No

George
Order Date : 12/5/2014

Rating + 5 Always pleased

It really is great having excellent service; order was accurate, well priced and delivered on time - actually sooner than expected. The followup by Monica was a nice touch , especially just before Christmas. Well done, hope you serve me again in future!!

Did you find this review helpful? Yes No

silent55
Order Date : 12/1/2014

Rating + 2 Confused and too late

I placed an order for the Wii U Deluxe Mario and Luigi U bundle on 12/1. A UPS shipping label was printed on 12/4. And then nothing happened. Did standard shipping (5-7 days), and e-mailed on day 8 when there was no movement of the package in UPS' system.

Despite their quick and positive response, still nothing was shipped. After e-mailing again, I was told they would look into it and get back to me in two days. Two days later, they e-mailed but asked me how my package was. Vexed, I replied that it had not been sent yet. Completely confused, I e-mailed again asking for a shipped item or I would be asking for a refund. On 12/18, they said they'd have the item shipped, which it finally was, a whole week after it was supposed to have arrived in the first place. It arrived on 12/22.

It was technically the wrong Wii U bundle (Mario 3D World instead of Mario U), but it was at least new so it'll have to be fine, being this close to Christmas. Not buying from this seller again.

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N/A
Order Date : 12/12/2014

Rating + 1 Slowest merchant I've ever used.

Slowest in every respect.
Slow to respond to inquires, and the slowest to process an order. Oder placed on the 12th (non-holiday Friday) they shipped it the following Friday, and it won't even get there till the 24th!

Never again shall I order through these slowpokes.

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N/A
Order Date : 12/1/2014

Rating + 5

Received products in a very timely manner and even though one was DoA, i was able to RMA the fan and was promptly sent a new, working one in just a couple days. Would highly recommend this company.

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angry at newegg
Order Date : 12/11/2014

Rating + 1

received item that was open, scrachted up, packaging was damaged. could have been a return. So far item does not work. I'm angry...... This is the third item I have bought through NewEgg that I have been very dissapointed in. I may look elsewhere for future purchases.

2 out of 2 people found this review helpful. Did you? Yes No

Nick C.
Order Date : 12/1/2014

Rating + 5 satisfied with customer service

A couple weeks ago I ordered a wii u from this seller and it was processed packaged and shipped as was advertized. It arrived and my wife and I were excited to get it all set up and play it. All was good untiI I noticed all of the big box retailers selling a comparible wii u for nearly half of what I paid. Needless to say, I was very disheartened, but I also realized this was my own fault for not doing proper research. Then I got an email from Monica, an order manager, asking if I was satisfied with my purchase. I replied with my feelings but also expressed my appreciation for the product so far, completely expecting that there would be nothing that could be done. Afterall, you can't return used, functional, electronics in this case and the price was clearly marked. But Monica was able to help me out by providing a refund for part of my purchase and now what I paid is more comparible to what I would pay in a local retailer and I am very satisfied with the service. Thank you, Monica

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Please read the following return instructions before placing your order with Action Packaged, Inc.

    No exceptions will be made to these return policies. If you do not agree with these policies or you feel you will be unable to comply with these policies if they ultimately apply to you and your order, please do not place your order with Action Packaged, Inc.™

    Items can be returned within 30 days of the confirmed delivery date of the package. Initial and return shipping will be paid by the customer and a 15% restocking fee will be applied to items that have been opened and/or used for any length of time. Please contact an Action Packaged, Inc. representative at priority1question@actionpackaged.com for a return authorization prior to sending the merchandise back.

    All issues, e.g., a customer feels an incorrect item or model was shipped or the condition of item was not as described, must be reported to us within 30 days of the confirmed delivery date of the package. If the issue is not reported within that time-frame, we will be unable to research and try to resolve the issue.

    There are no exceptions to the 30-day window from the confirmed delivery date at the shipping address to report issues with your order or to request a return, including, but not limited to, if the item was given as a gift and the recipient did not open or use the item within 30 days of the confirmed delivery date or if the order was forwarded from the shipping address to another address within or outside of the U.S.

    Cancellation requests can take up to a full business day to research and process. Your order may still ship according to your original instructions within this time-frame even if a cancellation request is submitted.
RMA instructions
    Please email priority1question@actionpackaged.com and we will provide you with complete return instructions.

    Thank you.
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