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Seller#: 0UH8ISD14XYFVD16E

Quantum-Wireless Seller Profile 212-993-5899EXT0 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Quantum-Wireless See all products from Quantum-Wireless

At Quantum-Wireless, we believe that innovation is power. We don’t follow the technology trends—we create them, and as 21st century trailblazers we’re dedicated to bringing our customers the freshest, next generation niche communication 3G and 4G devices around. We cater to the broadest spectrum of technology consumers, from the tech novice to the tech whiz, specializing in product lines ranging from cell phone cases to GPS Tracking Systems.

Backed by a dynamic management and employee base, Quantum buzzes with the same pulsing energy pervading its hometown: the heart of midtown Manhattan, NY. Through practicing a unique formula combining superior products with a personalized customer service approach, we have become an established and respected authority in the field of technological progress. In fact, Quantum ranks #56 on this year’s Inc. 500, a prestigious list detailing the 500 fastest-growing private companies in America in 2012, and #1 in Inc.’s Telecommunications category.

Quantum-Wireless: Providing you with the products and service you deserve, at a price you can afford.

We reserve the right to refuse to complete an order where a palpable error is evident.

We are available to assist you Mon.-Thur. 9AM to 5PM, Friday 9AM to 3PM, excluding major Holidays.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (690 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 441 Reviews
newegg
63%
Good Rating + 4 73 Reviews
newegg
11%
Average Rating + 3 35 Reviews
newegg
5%
Poor Rating + 2 25 Reviews
newegg
4%
Very Poor Rating + 1 116 Reviews
newegg
17%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Kathryn M.
Order Date : 8/7/2016

Rating + 5 Fast shipping and a GREAT price

I got my order 3 days after placing it. The Product I received was a steal at that price!

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Jerome B.
Order Date : 5/7/2016

Rating + 3 Overall good...

Overall good, only complaint was the packaging was poorly done. They threw it in an bare envelope which was crammed in my mailbox. It caused the casing to become distorted and have permanent creases from the pressure being forced against it and It probably didn't help that it had no protection from shipping in general. It was essentially equivalent to being shipped in a thin paper bag with a label stuck on it. Horrible packaging craftsmanship? If that is a real term, then theses guys did it perfectly. I hope they never get a job as a grocery bagger, they would put the eggs at the bottom with the milk setting on top or worse cram your fresh loaf of bread into the bottom and put your can goods on top making for a nice mushed up surprised when you got home to unpack. Am@z0n always does a good job with their packaging. I bet that's part of the reason why they are so successful.

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chet c.
Order Date : 3/7/2016

Rating + 1 tracking number wrong

amazing how many people have this problem and they havent fixed the issue with bad tracking number, i guess it wont matter as long as it shows up on time. will update on if it does or not, also quantum please fix this issue hate to see you lose sales over something as small as a problem like this.
Seller Response:Dear Chet,
I am so sorry that you were not able to track your package. I tracked your package with 92748999984544000008060166 through USPS and it says it was delivered yesterday. Please let me know if you have not received your package so we can send out a replacement. I apologize for this inconvenience, and frustration caused.

All the best,
Quantum Wireless


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Jared D.
Order Date : 1/8/2016

Rating + 1 Bad tracking number

So....... So far my item has been shipped BUT I can't track it because the tracking number is not correct, I've emailed the seller and NOTHING.... so I have no clue if I'll get my item. I'll update if I ever get it if not that $55 I lost and never get back, because so far Quantum-Wireless customer service stinks.....
Seller Response:Dear Jared,

We are so sorry that your tracking number was incorrect. I see that your item should have arrived this past Friday based on the tracking number (92748999984544000007582430) that
was put in your order. We are so sorry for any inconvenience and frustration this has caused. If you have any further questions or concerns, please contact us and we will be happy to assist you. We strive for 100% customer satisfaction, and we apologize that this was not the case with your order.

All the best,
Quantum Wirless


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Weenie
Order Date : 7/20/2015

Rating + 1 Never shipped/Bogus Tracking Number

Drive says it shipped, however, the tracking # does not exist and the drive is now 2 weeks in limbo. I submitted a support ticket to new egg with ZERO response.

BUYER BEWARE
Seller Response:Dear Valued Customer,

We apologize for the delay and inaccurate tracking number. We are so sorry for any frustration and inconvenience this may have caused. Your item was shipped out once we were aware of this incident. The current tracking says that your package was delivered. We hope you are satisfied with your item, should you have any questions or concerns please do not hesitate to contact us. Have a great day!


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Greg
Order Date : 8/9/2014

Rating + 1 F- service. you have been warned

this seller responded then dropped me even though my product is under warranty I have to go through the manufacturer even though they say I am supposed to go through the seller. F- service. you have been warned.

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thinkdunson
Order Date : 5/30/2015

Rating + 1 no response

would give less than one star, if possible. i wanted to return an item. the box is still sitting here, completely unopened, but they never replied to the request i submitted through newegg. at the very least, they could have replied to say no. it would be a terrible return policy, but at least they would have some sort of customer service. i didn't realize newegg sold through third parties until i tried to return this item. if i had known, i wouldn't have bought it. i would have found the same item sold by newegg. a couple of dollars more isn't a big deal for a decent return policy and good customer service.

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Anonymous
Order Date : 4/6/2015

Rating + 5

Item arrived on time and appears undamaged.

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Anonymous
Order Date : 4/1/2015

Rating + 5 Can't go wrong with New York Businesses

I ordered a SSD from these guys and I called because the item was coming a little slower than I expected since I only live 2 hours away from them. I called and they are quick to help you out and go out of their way to make sure you get the answers you want. I recommend purchasing your equipment from them. They are nice and don't talk to you like they are on a script. High grade New York business.

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Anonymous
Order Date : 3/14/2015

Rating + 5

Product is exactly as described.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

Used Item Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    Returns for Sealed & Unused Merchandise - Is allowed within 20 days of delivery. Please email us at Newegg@Quantum-co.com to request an RMA - Return Merchandise Authorization. Shipping and handling fees are the costs of us sending the product to you and will not be refunded. Per Newegg’s policy, return postage is on the buyer. In the event an item is sold without freight, Quantum Wireless will refund the amount of sale, less "actual shipping costs" to customer. After the approval is sent, we will have to receive the item within the next 10 days. No refund/exchange will be made if the package is late without notice.

    Returns for Opened Merchandise – Is allowed within 15 days of delivery. Open merchandise must be returned in the undamaged manufacturers packaging and include all accessories. There is a 10-20% restocking fee for opened items. Please do not tape or write anything on the manufacturers packaging. Merchandise that is received in any way that compromises its value will result in a much higher restocking fee based on its loss of value. The restocking fee for opened items received in a compromised condition is at our discretion.



    • The following item categories are not allowed for return/exchange under any circumstances if opened: Batteries, Cell Phones, Video games, Software / Licenses, Warranties, Home and Kitchen Appliances, Personal Care, Televisions, Larger LCD Screens, Laptops, 3D Printers, and Used One-Time Use Products. We suggest that you contact us prior to buying any of the above if you need more information and to get a written exception to this policy. You can contact us at Newegg@Quantum-co.com.

    Items that are Materially Different/Not As Advertised - If your item is materially different than what is advertised - Please do not hesitate to contact our Newegg Customer Service within 10 days at . Items that do not live up to your desired expectations are not materially different and we cannot be held responsible. Please direct all complaints and questions directly to the respective manufacturer as they are best fit to handle.

    Damaged/DOA/Defective items - Reported within 10 days are immediately replaced free of charge. If your item becomes/or is found to be defective beyond the allotted reporting period and is under warranty, than you should contact the manufacturer directly.

    Merchandise Sold As Used - While the majority of our items are sold as brand new, we do sell some items that are used but are tested and are working. We currently do not accept returns for these items. Customers should contact the respective manufacturer as the products are covered under their warranty and direct all return issues to them.

    Again, please do not send your return prior to asking for a RMA number by emailing us at Newegg@Quantum-co.com Return without an RMA on the box misplaced altogether and/or will be refused by our warehouse! Please include a copy of the order invoice/packing slip, from the original order along with a copy of the email confirmation in the return package.

    Returns must include the original packaging and included accessories (i.e. Manuals, warranty, security seal etc.). Do not write or paste anything on manufacturers packaging. Place return in another carton for shipping so that it arrives safely. If your item is missing any of the above, please do not return it.


    Refunds, regardless of the nature, are usually processed within 7-14 business days. If the allotted time has already passed and you have still not been refunded in any way please contact us. The same applies to exchanges.

    Should you have any further questions or concerns regarding our policy, please do not hesitate to contact our Newegg Customer Service Support.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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