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OtakuFuel Seller Profile 818-613-3236 Email This Seller See all products from OtakuFuel
OtakuFuel is an American corporation based in Southern California that operates various business ventures. We own and operate several online retail stores. We are otaku and endevor to share the things we obsess over... with you. ^_^
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Standard Return Policy
Please note, there is a 3% restocking fee plus the following: Item(s) must be in BRAND NEW UNOPENED condition. Unauthorized returns forfeit goods and refund options which includes but is not limited to "Return to Sender" scenarios. Buyer pays ALL shipping fees. This also means if you return an item that had free shipping, we will deduct our original shipping costs from your refund. Returned items with broken seal on shrink-wrap will not be processed.
Once an order is placed it can't be cancelled or altered. Most items may be returned within 30 days of the order date with a Return Authorization.
If you are using a box to ship your return items, make every effort to use a new one. A box loses its original protective qualities over time and may not adequately protect your shipment if it has been previously used. If you must reuse a box, make sure it is rigid enough to withstand shipping and free of punctures, tears, rips and corner damage. Box flaps should be intact. Any old labels or other markings should be removed or covered.
To close a box securely, do not use masking tape, cellophane tape, duct tape, string or paper over wrap. Use strong, thick tape that is two or more inches in width. Apply three strips to both the top and bottom box flaps so that the middle and two edge seams are properly sealed.
Place the shipping label on the top of your package. To prevent confusion, place only one address label on your package and include your return receipt inside. Do not put any labels over edge seams, closures or on top of sealing tape. Remove or cross out old labels or markings on a used box.
REFUSED/RETURN TO SENDER
Refusing a delivery is not a valid return option and is not considered an authorized return. Tracking and speed of transit on a refused parcel is typically poor. Delivery companies will impose additional fees on the original shipper for refused parcels. We will seek reimbursement from you for these additional fees. Please contact us for a proper Return Authorization. We're here to help! :)
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.