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Seller#: 0UH8ISD1ANJWWGFFD

GEARONIC Seller Profile 408-915-7831 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from GEARONIC See all products from GEARONIC

GEARONIC brings you the latest electronics and auto accessories at reasonable prices and great qualities! We strive to provide you with nothing less than the best value on the internet.

We are located in the SF bay area of sunny California! Your order with us will be shipped to you no later than the next business day (except weekend and Holiday)!

Your satisfaction as a customer is important to us. Please contact us whenever you have a problem with you order. We will do our best to assist you! Happy shopping with GEARONIC!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (1,245 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 900 Reviews
newegg
72%
Good Rating + 4 180 Reviews
newegg
14%
Average Rating + 3 35 Reviews
newegg
3%
Poor Rating + 2 19 Reviews
newegg
2%
Very Poor Rating + 1 111 Reviews
newegg
9%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Albert S.
Order Date : 11/29/2015

Rating + 1 Just plain bad service

I ordered my item at the end of November. After several weeks o not receiving I notified Newegg. They sent an email to supplier and received no response. Tracking number provided by supplier was not valid. In January I contacted Newegg again and hey emailed the supplier again. Again no response. Newegg just cancelled my order and gave me a refund. After almost two months from my original order, no item and back to square 1.. Unbelievable!

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Thadd K.
Order Date : 12/29/2015

Rating + 1 Nonexistent

I received an email that said item shipped (usps) including a tracking number. Went to the UsPs website to track the item and was told the number was nonexistent. So all I have to report on this rate your experience site is: I experience money being taken from my account.
Shipped from 41474 Christy St
Shipping Time:12/31/2015 3:18:00 PM
It is now 1/27/16 still have not received the item

1 out of 1 people found this review helpful. Did you? Yes No

Walter M.
Order Date : 12/16/2015

Rating + 1 Never received

Not all pleased with the experience with Newegg's marketplace. I have ordered a lot from Newegg in the past but this experience makes me think twice about ordering from Newegg. Especially with it being outside vendors associated(?) with Newegg..
Never received my order, never received any explanation, and felt that Newegg could care less.

1 out of 1 people found this review helpful. Did you? Yes No

Jose A.
Order Date : 12/7/2015

Rating + 1 Never Recieved my Order, Goodluck getting through these guys.

Tracking was invalid, every time I contact them I have to explain myself... confirm the order number... confirm my shipping address... etc.nobody keeps track of their messages or the conversation, 3 times I had to provide this info, its now been more than a month and still nothing....

Newegg also gets 1 star.. I contact Newegg and I get a message that since its the holiday season they are very busy and might take 3 weeks before they can respond to my problem. What the What?

I swear I will never buy from one of your 3rd party sellers again, until you fix the process of getting a refund or a replacement for orders not received, especially if the tracking number is not even valid.

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Brian M.
Order Date : 12/13/2015

Rating + 1 Bogus tracking number and no communication about the missing item

Don't bother ordering from this seller, just a waste of time and quite possibly money.

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Scott
Order Date : 10/27/2015

Rating + 1 No idea where my product is - 17 business days later

This is the only experience I've ever had with Newegg that was substandard. Usually I get overcommunication. This time I got under communication. No notice when it shipped. Order placed on 10/27... today is 11/19. Shipping tracker doesn't work. I've no idea if it's lost, truly in shipping, never processed. This experience with this subvendor (GEARONIC) of Newegg's has been poor.

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Jim
Order Date : 10/15/2015

Rating + 1 Pathetic

Never received any update or notice from the seller and the product never arrived.

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Jesse
Order Date : 9/20/2015

Rating + 1 DO NOT ORDER!!!

It's been about 21 days. I messaged the support team a week after my order and they told me something went wrong in shipping and told me a they would send a new one. After another week I asked if my replacement was processed and they told me yes, I then waited a couple days after and asked if my replacement had been shipped to which I wasn't given an answer. The first time the tracking number didn't work and i flat out didn't get any info the second time. IT WAS NOT WORTH ORDERING FROM HERE, DO NOT EVEN TAKE THE RISK!

1 out of 1 people found this review helpful. Did you? Yes No

TehWez
Order Date : 9/8/2015

Rating + 1 Very untrustworthy and frustrating

Same as an earlier reviewers experience, I order my item, get a tracking number, and the item never arrives. Not until I reach out to the seller does he say the item was "lost" and offered to refund it or replace it. When I ask for a replacement he tells me okay but "not to send to back", what the does that even mean? I took it as the seller trying to weasel his way out of the warranty. He then sends me another worthless tracking number, I have to email him again when it never updates and he then refunded my purchase and sad he was out of stock. The item is listed times in different colors, but he had none. Ridiculous. Worthless seller, please avoid.

1 out of 1 people found this review helpful. Did you? Yes No

newegg fan
Order Date : 9/3/2015

Rating + 3 questionable

looks ok, the item is fine and I got it.

however, at least to me they lied about shipping info. (or gave me wrong info) The tracking number they provided got nothing. Their explanation was USPS update issue. But when I got mine, the package did not have a tracking number. It was just a first class mail.

It is fine with what I got and what I paid, but they should be more straight

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: No

RMA Policy
    30 Days Refund, and 60 Days repalacement Policy. Return shipping not included.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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