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Seller#: 0UH8ISD1ANJWH39FF

ecocomforts.com Seller Profile 707-762-3186 Email This SellerEmail This Seller  See all products from ecocomforts.com See all products from ecocomforts.com

EcoComforts is a luxury bedding reseller in the Internet space. All of the products being offered at newegg.com are extremely high quality in its class. We will stand behind our products. If you have any concerns on our products and service,
please feel free to call our customer care hotline at 707-762-3186. EcoComfort is a major supplier of luxurious and natural bedding products in both consumer and hospitality industries including 5 diamond resort, Fourseason, Hilton, Mariott, Holiday Inn, casinos and lots of boutique hotels in the US.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (0 Reviews ):
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 0 Reviews
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Good Rating + 4 0 Reviews
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Average Rating + 3 0 Reviews
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Poor Rating + 2 0 Reviews
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Very Poor Rating + 1 0 Reviews
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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Your complete satisfaction is our goal. Within 30 days of purchase, you may return the merchandise because of defects or inferior craftsmanship for refund (minus shipping & handling) or exchange for other items if your comforters and/or pillows have not been soiled or used. Since bedding items are highly personal items and we regret we cannot accept items that have been used or damaged (i.e., including but not limited to being dirty, soiled, with hair, or damaged by smoke smell or liquids). We strive to ensure that all the items we ship to our customers are in pristine, new and unused condition. Thank you for your cooperation in keeping our merchandise in mint condition. If you are considering requesting a return, either keep the product unopened in its packaging or if you take it out of the packaging, ensure that the bedding item only touches clean, dry, and freshly laundered surfaces. For example, if you want to see what a pillow or comforter you ordered looks like on your bed, first insert it inside a protective cover (duvet cover or pillow case) that has been freshly cleaned in order to avoid contamination of your newly ordered bedding item. softnfluffy.com shall have sole discretion in determining if an item’s condition is suitable for a return or exchange. If a customer returns an item in a condition that is not new and has been used or damaged (i.e., including but not limited to being dirty, soiled, with hair, or damaged by smoke smell or liquids) or laundered, no credit or refund or compensation is due and Natural Comfort may seek to send the item back to the customer. If the return shipment from Softnfluffy.com to the customer is refused or returned, Ecocomforts.com will retain the item and no compensation is due. No credit or refund is due for items beyond the allowed return period. During free shipping promotion period $9 shipping charge per returned item will be deducted from the refund
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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