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Costume SuperCenter Seller Profile 888-575-5575 Email This Seller See Seller Store See all products from Costume SuperCenter
Party and Costume SuperCenter is the world's most exciting party supplies, costume and accessory etailer. We are your year-round source for all party supplies (ranging from 1st birthdays thru 100 year old birthdays) as well as infant, children and adult costumes, teen, sexy and couples costumes; even pet and mascot costumes. Costume SuperCenter also has one of the largest selection of the most popular licensed party themes (disney, princesses, marvel, dc comics, nick jr., etc.), costumes and everything that goes with them - hats, wigs, masks, accessories and make-up, as well as seasonal holiday decorations and props.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
• Items may only be returned if they are unworn and in new condition, with original packaging within ten (10) days of receipt.
• Personalized items are not returnable
• The following accessories may only be returned if in unopened and in factory sealed packages: (including, but not limited to) make-up, hats, wigs, beards, moustaches, eyebrows, eyelashes or any other artificial hair item, teeth, undergarments including stockings, noses, CDs and video tapes. These products are NOT returnable if the package or box/bag is not factory sealed.
• Party Supplies must be unused and packaged in original sealed packaging.
• Directions for Returning Shoes: All shoes that are returned must be unmarked (without scuffs), unused and in new condition. We will thoroughly inspect these upon return.
• Special Order Items and all Mascot Costumes are not returnable.
• All refunds will be credited back to the original credit card or form of payment within 10-14 business days of receiving the returned items at our warehouse.
• A 15% restocking fee will apply if 4 or more pieces of the same item are ordered and returned.
• Return shipping costs are the responsibility of the customer, unless there was a shipping error or damaged item.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.