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Mimotron Seller Profile 909-590-7927 Email This Seller See all products from Mimotron
Mimotron Group, Inc. was established with one goal. Create a reputable and successful channel platform to resell/distribute quality products. We are dedicated professionals committed to provide the utmost excellence and unparalleled service.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
Lamp Products - We offer 30 days Full Refund for any dissatisfaction Lamp products you purchase from us.
All lamps carry 120 days Mimotron Warranty from the day of purchase.
Buyer pay one way shipping back to us and we pay the replacement shipping back to customers.
Non-defective returns subject to a 15% restocking fee.
Remote Control Products - 30 days Refund and Exchange only. Buyer pays for return shipping. Non defective return subject to 15% Restocking Fee.
Please contact us for any further questions about warranty coverage or service before purchase.
TV Accessories Return Policy
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.