Live And Learn Seller Profile
443-394-8501
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| Reviewer | Seller Review |
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10/18/2011 10:14:32 AM
We had an issue with a children's size guitar we ordered through Live and Learn, so we contacted them via email. I heard back from them within a few hours later (and it was not an auto-generated response). The day after I got a call from them and they were very helpful in sorting our issue out.
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- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 0.00%
- All returns must have an RA Number (Return Authorization Number).Unauthorized returns will not be credited and will only be shipped back to you at our discretion and your expense.
Standard Return - A standard return is an item you received, but decide not to keep. There is nothing wrong with the product, you just want to return it. Unless a product's description states otherwise, an unopened item may be returned within 30 days after shipment for a full no hassle refund minus shipping charges. The item cannot have been used, and must be in perfect condition (including the packaging). Products which are not packaged such as plush, must be in their original condition which includes having all tags still attached. If the item was shipped to you free of charge, we will deduct the cost of the original shipping fee when it is returned. If the item shows signs of wear, or the packaging is not in pristine condition, there may be a repackaging charge, or the return may not be accepted. Therefore, do not return anything if it is not in perfect condition.
Damaged Items And Shipping Errors - All of the products we sell are brand new, factory fresh items from reputable manufacturers. And when we ship an item to you, it goes through many checks to ensure you get exactly what you ordered.
Even so, once in a while an item may get damaged in shipment or there may have been a manufacturing problem during a production run or the wrong item is shipped from our warehouse. Therefore, you must check your order immediately upon receipt.
All damages and errors in shipment must be reported to Live And Learn within 7 days without exception.
Each case of damage is handled differently. You may be asked to return the product to us, to the manufacturer, or to no one at all. Products which are received damaged may be replaced, repaired, or returned for a refund at the discretion of Live And Learn and its suppliers.
Non-Returnable Items - Certain items cannot be returned under any conditions. If a non-returnable item is received damaged, and you contact us within the prescribed 7 days as discussed above, we pledge to remedy the situation via repair or replacement as described above. Items which cannot be returned under any condition include all (opened or unopened) video cassettes, audio cassettes, DVDs, CDs and computer software; books; pianos; mouth instruments: wooden kitchen units; final sale items; guitars and any item designated on its web page as a nonreturnable product.
- To receive a RA Number you must send an email message to customer_service@liveandlearn.com and tell us you have a return. Include the full customer name as shown on the invoice, the invoice date, invoice number, and tell us what you want to return. We will reply via email with all the information necessary concerning the return. Unauthorized returns will not be credited and will only be shipped back to you at our discretion and your expense.
