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Seller#: 0UH8ISD1TWJSK083B

HPP ENTERPRISES Seller Profile 912-509-0477 Email This SellerEmail This Seller  See all products from HPP ENTERPRISES See all products from HPP ENTERPRISES

HPP Enterprises is a leading supplier of consumer electronics, home, office, and outdoor products. Our company is well-known for competitive pricing and excellent, friendly customer service.

HPP Enterprises is located on Saint Simons Island, GA. Through our network of suppliers, we ship from a number of warehouses across the United States.

www.hppenterprises.com
Twitter: @hppenterprises

Policies:
<P>
HPP Enterprises wants you to be pleased with your purchase and our service. We realize that there may be times you will need to return or exchange a product, or request a refund.
<P>
<STRONG>ALL RETURN AND EXCHANGE REQUESTS</STRONG> must be received within 30 days of the purchase date. Requests should be sent by visiting our site and clicking "Contact Us" or by contacting the Seller through the "Contact Seller" links in the marketplace.
<P>
<STRONG>Return Procedures:</STRONG>
<P>
To request a return or exchange, please contact HPP Enterprises for a Return Authorization. If we shipped an incorrect or defective item to you, we will exchange it or allow you to return for a full refund. We request the following information:
<P>
1: Order Number <BR>
2: Condition of Item (New/Sealed or Used/Open)<BR>
3: Purpose for Return<BR>
<P>
*Items classified as "defective" will be tested and non-defective items will be treated as used/open). See exclusions below.
<P>
If your return is not based on a defective or incorrect item, we can still accept your return with a return authorization. The Buyer will be responsible for return shipping and will receive a refund, less shipping charges and up to a 50% restocking fee. (Note: our restocking fee is typically 15% on opened items; however, the Marketplace Agreement allows up to a 50% restocking fee on some items. Examples include: obvious used products, camping gear, toys, stilts, damaged computers, tablets, motherboard or processors with bent pins, or other items with obvious wear and tear that are not in resellable condition). All original materials, packaging, boxes, manuals must be included.
<P>
Refunds are issued when product has been received, verified, and tested. With the exception of incorrect shipments, damaged items, or defective items, original shipping and return shipping charges are not refundable.
<P>

<STRONG>ANY PRODUCT RETURNED WITHOUT A RA# NUMBER WILL BE REFUSED AND RETURNED TO SHIPPER.</STRONG>
<P>
<STRONG>Exclusions:</STRONG>
<P>
Please note that due to copyright restrictions, we CANNOT accept returns of opened computer software or video games. All intimate apparel (under garments, lingerie, etc) is non-returnable for any reason. In addition, we do not accept opened motherboards that have "bent pins". ALL motherboards are factory sealed, brand new, and will ever, ever ship with bent pins. Any motherboard returned with "bent pins" or damage will be refused and resent to customer with no refund.
<P>
<STRONG>Shipping Charges:</STRONG>
<P>
Return shipping charges and original shipping charges are the responsibility of the Buyer except in cases where we have sent an incorrect item or your item is defective. In addition, if your item was lost or was not delivered by the "Expected Delivery Date" provided by Amazon.Com, we will refund your shipping charges should you choose to return the item.
<P>
<STRONG>Warranty:</STRONG>
<P>
Based on the distributor or manufacturer's policy, HPP Enterprises reserves the right to have your return or replacement sent through the manufacturer directly.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (641 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 435 Reviews
newegg
67%
Good Rating + 4 81 Reviews
newegg
13%
Average Rating + 3 36 Reviews
newegg
6%
Poor Rating + 2 13 Reviews
newegg
2%
Very Poor Rating + 1 76 Reviews
newegg
12%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Paul G.
Order Date : 5/24/2016

Rating + 1 Very Poor

NO EGGS BUT GOOSE EGGS! From the time I ordered this bait and switch motherboard on May 24th until I finally got my refund took 21 days with many emails back and forth. HPP was very polite, but adamant that it was just a mistake, but they still wanted 3-5 business days between each e-mail. I will never buy "marketplace" again especially since this was kind of snuck in. I have purchased from Newegg for years and never had my purchased switched to another vendor. Very, very unhappy customer of Newegg. I have complete documentation of this transaction which not only tied up my money but cost me a major sale.

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Anonymous
Order Date : 5/4/2016

Rating + 1 Reselling used safety gear as new?

My Personal Locater Beacon arrived in an already opened damaged box with the seal broken. It is dangerous to re-sell used safety gear and fraudulent to pass off used goods as new.

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Anonymous
Order Date : 4/1/2016

Rating + 3 Slow shipping

I did receive my order eventually, and the seller was at least responsive to my emails. The parts I ordered worked great, so no complaints with that....

However, when I have a client in need of some parts and I select overnight shipping (and pay for it), I expect overnight shipping. Took 4 days to receive my order and despite my complaints and contact every day, no offer to cover those shipping costs to at least prevent this review from happening. I don't like leaving bad reviews because things happen and no one understands that more than me. But when things happen, you should attempt to make it right.

Did you find this review helpful? Yes No

Sarah G.
Order Date : 3/22/2016

Rating + 1 Repeated requests for return go unanswered

We ordered an item from these marketplace seller, and they repeatedly ignore our requests for return. Not happy at all!

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Jim M.
Order Date : 1/11/2016

Rating + 5 Unbelievably fast shipping

Ordered on Monday and received the package on Wednesday. And that was using the cheapest (free) shipping. Could not get any better.
The packaging was also substantial.
Highly recommend this seller.

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Brandon B.
Order Date : 12/19/2015

Rating + 1 BUYER BEWARE!!!

I placed an order with this incompetent company and it has been hell on earth. I made my order December 19th. After trying to contact them numerous times through Newegg and emails from my personal email for about a month straight I FINALLY heard from them January 17th offering a resolution to my problem. I ordered 2 scope and mount packages from them and I received 2 mounts. So while I had $214 tied up into these mounts I had no scope and no money to buy a scope. HPP Enterprises resolution, you ask? They offer a REFUND upon return of product. ARE YOU KIDDING ME?? HPP Enterprises is a ridiculous business. Get the most for your dollar and give your money to a company that has your back!!

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RANDY L.
Order Date : 12/16/2015

Rating + 5 Thanks

Fast Shipping and a good quality product. I've purchased from HPP Enterprises Before and never a problem. Thanks

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ADAM S.
Order Date : 12/19/2015

Rating + 1 Not as Advertised - buyer beware

my order arrived partially #262046675. it was for a rifle scope and a mount however, just the mount arrived. it seemed as though I was getting a deal on the combo but not to be. the actual scope mount was over priced since this was all that arrived. opened a ticket with Newegg Marketplace Guarantee because the seller didn't complete the order in full. this seller also has a 15% restocking fee (crooks). trust me here, do not even attempt to order from these clowns if you think it's a good deal. they will ship something, but don't believe your getting some special deal. buyer beware. newegg - WAKE UP AND REMOVE THIS COMPANY

1 out of 1 people found this review helpful. Did you? Yes No

skypixs
Order Date : 8/14/2015

Rating + 1 lost shippent

My shipping address is in Michigan not New Jersey
These people truly are inept ! !
Last time I ordered from newegg it took two months for a refund ?
Never again!
8/18/2015 11:10:00 DELIVERED[D] BAYVILLE, NJ, US OFFICE
08/18/2015 08:10:00 OUT FOR DELIVERY[I] LAKEWOOD, NJ, US
08/18/2015 07:17:00 ARRIVAL SCAN[I] LAKEWOOD, NJ, US
08/18/2015 05:41:00 DEPARTURE SCAN[I] SECAUCUS, NJ, US
08/17/2015 23:27:00 THE ADDRESS LABEL IS ILLEGIBLE. THIS MAY DELAY DELIVERY. WE'RE ATTEMPTING TO UPDATE THE ADDRESS. / THE SENDER REQUESTED THAT WE RETURN My
PACKAGE.[X] SECAUCUS, NJ, US
08/15/2015 00:26:00 ARRIVAL SCAN[I] SECAUCUS, NJ, US
08/14/2015 23:41:00 DEPARTURE SCAN[I] EDISON, NJ, US
08/14/2015 20:21:00 ORIGIN SCAN[I] EDISON, NJ, US
08/14/2015 16:39:11 BILLING INFORMATION RECEIVED[M]

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mikie
Order Date : 6/10/2015

Rating + 5 Good Product

Work's really great, just don't overcharge, and on alkaline's don't run them down all the way before recharging,makes them last longer, but you still only get 3 or 4 charges before they leak.

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Filter Results     apply changes
Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    HPP Enterprises wants you to be pleased with your purchase and our service.&nbsp; We realize that there may be times you will need to return or exchange a product, or request a refund. <br><br><b>ALL RETURN AND EXCHANGE REQUESTS</b> must be received within 30 days of the purchase date.&nbsp; Requests should be sent by visiting our site and clicking "Contact Us" or by contacting the Seller through the "Contact Seller" links in the marketplace.&nbsp; <br><br><b>Return Procedures:</b><br>To request a return or exchange, please contact HPP Enterprises for a Return Authorization.&nbsp; If we shipped an incorrect or defective item to you, we will exchange it or allow you to return for a full refund.&nbsp;&nbsp; We request the following information:<br>1: Order Number<br>2:&nbsp; Condition of Item (New/Sealed or Used/Open)<br>3:&nbsp; Purpose for Return<br><br>*Items classified as "defective" will be tested and non-defective items will be treated as used/open).<br><br>If your return is not based on a defective or incorrect item, we can still accept your return with a return authorization.&nbsp; The Buyer will be responsible for return shipping and will receive a refund, less shipping charges and up to a 50% restocking fee.&nbsp; (Note:&nbsp; our restocking fee is typically 15% on opened items; however, the Marketplace Agreement allows up to a 50% restocking fee on some items.&nbsp; Examples include:&nbsp; obvious used products, camping gear, toys, stilts, damaged computers, tablets, motherboard or processors with bent pins, or other items with obvious wear and tear that are not in resellable condition). All original materials, packaging, boxes, manuals must be included.<br><br>Refunds are issued when product has been received, verified, and tested.&nbsp;&nbsp; With the exception of incorrect shipments, damaged items, or defective items, original shipping and return shipping charges are not refundable.<br><br><br><b>ANY PRODUCT RETURNED WITHOUT A RA# NUMBER WILL BE REFUSED AND RETURNED TO SHIPPER.</b><br><b><br>Exclusions:</b><br>Please note that due to copyright restrctions, we CANNOT accept returns of opened computer software or video games.&nbsp; All intimate apparel (under garments, lingerie, etc) is non-returnable for any reason.<br><br><b>Shipping Charges:</b><br>Return shipping charges and original shipping charges are the responsibility of the Buyer except in cases where we have sent an incorrect item or your item is defective.&nbsp; In addition, if your item was lost or was not delivered by the "Expected Delivery Date" provided by Amazon.Com, we will refund your shipping charges should you choose to return the item.<br><b><br>Warranty:</b><br>Based on the distributor or manufacturer's policy, HPP Enterprises reserves the right to have your return or replacement sent through the manufacturer directly.&nbsp; <br>

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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