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Past Generation Toys Seller Profile 703-490-4730 Email This Seller See all products from Past Generation Toys
Since we began in 2007, Past Generation Toys has grown into one of the largest action figure, statue, and toy collectible suppliers on the East Coast. Backed by the Better Business Bureau, Past Generation Toys knows that customer satisfaction is paramount. We carry all the top action figure brands like Star Wars, Transformers, GI Joe, Marvel Universe, DC Universe, as well as, a huge selection of LEGO merchandise. If statues and busts are more to your liking, PGT provides a wide variety of Sideshow, Bowen Designs, and Gentle Giant products. All collectible toys, statues, busts, and action figures we carry are new and unopened in their original factory packaging. Take some time to look around. If you have any questions, we welcome your emails and phone calls. Help us to help you put that toy in your hands. Thanks for stopping by and enjoy the PGT experience.
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Standard Return Policy
Items valued at over $75 (less shipping) must be returned with tracking. If the order is valued at $100 or more, the customer must insure the package for the value of the merchandise and ship with a signature requirement upon delivery. For items below $75, we suggest USPS delivery confirmation service.
Items bought during the holiday period will have an extended return period; the holiday period starts on the 1st of November ends on the 31st of December. Items purchased during this period are eligible for a full refund if received by January 31st.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.