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Living Direct Seller Profile 866-975-4846 Email This Seller See Seller Store See all products from Living Direct
The Living Direct Family
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Standard Return Policy
To make your return as easy as possible, review the following checklist for what items are required for a return.
We employ all means available to us in order to ensure the products that we ship arrive to our customers in the best condition possible but occasionally an item will sustain shipping damage during transit. If you receive a damaged product delivered by Federal Express or UPS, please report the damage to our customer service department within 2 business days. (Excluding weekends and holidays) For Freight line and Premium Freight deliveries we ask that you inspect the product upon arrival. If the unit is damaged, we ask that you refuse the shipment or notate the damage on the packing slip and contact us immediately. Please report refused deliveries to our customer service department so they may arrange a replacement item for you.
If you do sign for a product with concealed damage please report the damage to our customer service department within 48 hours* of receipt so that we may arrange for the item to be picked up and replaced. (Excluding holidays and weekends)
All returns must include:
• Product(s) Ordered in Original Condition
• Original Packaging
• All Included Accessories & Materials
• A Return Merchandise Authorization Number (RMA) – This will be provided to you by a customer service expert when you schedule your return
If you are not fully satisfied with your purchase, you may return it to us within the first 30 days after delivery. All we ask is that the order be returned to us in its original packaging and condition with all included accessories and materials. To obtain a return merchandise authorization number (RMA), please contact one of our customer service experts Monday through Friday 8 a.m. to 5 p.m. at 1-866-975-4846.
Due to seasonality and function, some of our products have unique return restrictions:
• Portable air conditioners, portable air coolers, and heaters are only eligible for return within the first 15 days after delivery.
• Only new, unopened water heaters are eligible for return. Customers will receive a 75% refund, minus shipping costs, for all returned water heaters.
• For safety reasons, all gasoline and oil must be removed prior to returning any fuel powered products. If gasoline or oil is not removed, your return may not be accepted.
Shipping and handling costs are not refundable and the customer is responsible for the cost of the return shipping.
Returns related to orders that included "free shipping" or a shipping charge less than $10.00 will be refunded 85% of the product cost in order to cover original shipping fees. All returns will be inspected and we reserve the right to adjust the refund on the return depending upon the condition of the returned product.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.