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Seller#: 0UH8ISD1UWTD6C3E1

Living Direct Seller Profile 866-975-4846 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Living Direct See all products from Living Direct

The Living Direct Family
Living Direct, Inc. began in 1999 as Richlund Ventures in Austin, TX. Since then, we have grown into a multi-million dollar, top 500 e-retailer corporate brand, while still maintaining a fun work environment for our employees and stellar service for our customers.
What We Do
Living Direct has been a leader in online retail for over 10 years. We strive to provide the best customer experience and high quality products to satisfy modern living needs. We want to help select the products that fit your requirements, make sure that you enjoy your products for as long as you have them and assist you with future purchases.
Our employees enjoy working for Living Direct, because we offer an environment where everyone is encouraged to put forward their ideas and opinions. We do our best to foster team work between departments and make sure everyone is acknowledged for their contributions to the Living Direct team.
So Why Appliances?
In the words of our founder and CEO, Rick Lundbom, appliances picked him, not the other way around.
Rick grew up around appliances. Both his dad and grandfather sold appliances for boats and RVs, and Rick saw the potential for more people to be interested in these smaller, specialized products. He likes the idea that these products solve a problem. Compact appliances might not always be the first choice, but they are the necessary choice for many people who live in small spaces but require the amenities of a large space.
Following this interest in problem-solving appliances, Rick launched and the company has continued to expand its selection to other niche appliances geared toward special interests.
We Test & Use What We Sell
At Living Direct, we thoroughly test, evaluate and often times use a variety of the products that we sell. This is to ensure they exceed your expectations on not only the price, but the durability. And we all take part in product testing. Sometimes our tests are scientific, while other times our tests are more practical in nature. Many times, simply asking our employees to use the products around their homes or at the office is best.
Living Direct continuously searches for unique, high-quality, durable products that make your life a little easier, in more ways than one.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (103 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 69 Reviews
Good Rating + 4 15 Reviews
Average Rating + 3 7 Reviews
Poor Rating + 2 1 Reviews
Very Poor Rating + 1 11 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 6/4/2016

Rating + 5 No complaints

Item was as advertised
Shipped on time
No damage to rather large box (combination cardboard box and cardboard sides taped inside for protection)
Item works flawlessly
User manual was surprisingly understandable and had detailed images
Would buy again from this company

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Order Date : 12/15/2015

Rating + 3 IT

Got a bad unit and had to send the first one back. This was over the holidays so I expected delays but I feel it should have been done quicker than it was. I got the first bad one within a day an a half of placing my order. If you can get a damaged unit delivered that fast replacing it should be just as fast. That being said it has been replaced and I am happy with the new unit. Corresponding with Living Direct by email was pretty much useless. I was able to get them on the phone by my self after having Newegg do it twice for me. And last after they did send the replacement I didn't receive an email with a tracking number or anything saying it was being delivered. So basically this company takes your order very quickly but hopefully you get what you want or need in my case the first time. It's far too much work for the buyer if you don't! And I hate having to work for free on top of the headache.

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Alexander C.
Order Date : 11/20/2015

Rating + 1 Won't buy from again

After cancelling the order on the same day and they sent it to me anyways... So I got in contact with customer service and received a return slip, returned it and still have yet to receive my money back. It's been almost 2 months now and I can't get any kind of response from customer service about this from Newegg or LivingDirect.

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Order Date : 8/17/2015

Rating + 1 PRODUCT

The idea of a washer/dryer combo is the only good thing I can say about this. I was under the impression it was larger capacity. I don't think I could do my laundry in this when I was single living alone. It certainly could never do a blanket - and let's not talk about jeans. And even know that once you start the dry cycle you can not open the door...I had no idea it would hold the clothes hostage for HOURS. Was a big disappointment.

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Order Date : 5/12/2015

Rating + 1 Window Fogged Up

The product I ordered was defective and still I have to pay to restock it. Read fine print before buying anything from here.

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Jamie G.
Order Date : 4/5/2015

Rating + 1 Friendly but not very fond of the QOS

Ordered an A/C unit from them. I got it and it had factory damage because the box was fine, not even a scratch on the box. Decided to just get burned because shipping it back wasn't worth the hassle. I wouldn't buy anything expensive from them. The guy was friendly on the phone though, but that doesn't make up for a less than NEW unit.

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Order Date : 1/16/2015

Rating + 5 WOW!

Ordered this dishwasher on Friday, recieved the NewEgg confirmation at 9:30am. It was delivered by 4pm the next day. Very impressed.

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Order Date : 9/22/2014

Rating + 4 Appliances Delivery options need to be upgradable

The product was great, how they got it to me was awful. I specifically said a semi truck will not get to my house, they sent one anyways. The driver told me to meet him at a local church parking lot 2 miles from my house with a 100% chance of thunderstorms that evening. Thank goodness I at least have a pickup truck and the intelligence to move a 240 pound washer/dryer combo up a flight of stairs by myself.

So make note, if you have a large item coming in, be sure you have 3 of your buddies to help you and a local spot a semi can turn around, cause that is all you'll get.

I've been purchasing through Newegg for over 10 years, and I won't stop because of this, I'll just be better prepared. Maybe looking in to a possible better delivery service option would be nice.

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Order Date : 5/19/2014

Rating + 5 EXcellent customer service

I had the pleasure of buying from Living Direct via Newegg. The item I first received was damaged but it was immediately replaced as requested. Michael Coons , from sales and service, did a wonderful job facilitating my requests.

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Order Date : 4/18/2014

Rating + 2 Ice maker

I received this item with a dent in the side of the unit. The box looked to be ok. I was not happy but I kept the unit. Damage could have occurred during the delivery.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    If you are not 100% satisfied, you may return your order to us within the first 30 days after delivery*.

    To make your return as easy as possible, review the following checklist for what items are required for a return.

    Product Inspections:

    We employ all means available to us in order to ensure the products that we ship arrive to our customers in the best condition possible but occasionally an item will sustain shipping damage during transit. If you receive a damaged product delivered by Federal Express or UPS, please report the damage to our customer service department within 2 business days. (Excluding weekends and holidays) For Freight line and Premium Freight deliveries we ask that you inspect the product upon arrival. If the unit is damaged, we ask that you refuse the shipment or notate the damage on the packing slip and contact us immediately. Please report refused deliveries to our customer service department so they may arrange a replacement item for you.

    If you do sign for a product with concealed damage please report the damage to our customer service department within 48 hours* of receipt so that we may arrange for the item to be picked up and replaced. (Excluding holidays and weekends)
    All returns must include:
    • Product(s) Ordered in Original Condition
    • Original Packaging
    • All Included Accessories & Materials
    • A Return Merchandise Authorization Number (RMA) – This will be provided to you by a customer service expert when you schedule your return
    If you are not fully satisfied with your purchase, you may return it to us within the first 30 days after delivery. All we ask is that the order be returned to us in its original packaging and condition with all included accessories and materials. To obtain a return merchandise authorization number (RMA), please contact one of our customer service experts Monday through Friday 8 a.m. to 5 p.m. at 1-866-975-4846.

    Due to seasonality and function, some of our products have unique return restrictions:
    • Portable air conditioners, portable air coolers, and heaters are only eligible for return within the first 15 days after delivery.
    • Only new, unopened water heaters are eligible for return. Customers will receive a 75% refund, minus shipping costs, for all returned water heaters.
    • For safety reasons, all gasoline and oil must be removed prior to returning any fuel powered products. If gasoline or oil is not removed, your return may not be accepted.

    Shipping and handling costs are not refundable and the customer is responsible for the cost of the return shipping.

    Returns related to orders that included "free shipping" or a shipping charge less than $10.00 will be refunded 85% of the product cost in order to cover original shipping fees. All returns will be inspected and we reserve the right to adjust the refund on the return depending upon the condition of the returned product.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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