Big VALUE Inc Seller Profile
800-319-8258
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Review Summary
(102
Reviews
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| Excellent |
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69 Reviews |
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| Good |
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15 Reviews |
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| Average |
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8 Reviews |
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| Poor |
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4 Reviews |
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| Very Poor |
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6 Reviews |
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| Reviewer | Seller Review |
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1/21/2013 2:29:34 AM
Shipped fast. Very satisfied
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1/1/2013 2:20:37 PM
Seller appears to have held onto my Camera Case for several days after printing shipping label before actually mailing it resulting in a much longer than should have been delivery time.
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12/23/2012 9:39:53 PM
TOOK MY MONEY AND NEVER DELIVERED THE GOODS.
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12/13/2012 12:30:59 PM
Thanks everything was perfect! :)
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12/6/2012 5:44:00 AM
Had to call in to customer service to get any type of shipping information. They were not very helpful. Additionally, their order processing time was inordinately long. Will use another reseller in the future.
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9/29/2012 7:59:15 AM
Ordered two Beats headphones -- one was defective. Getting in touch with someone from Big Value took over an hour, figuring out how to get a RMA for only one item was unbelievably difficult and now it's been a week since my headphones returned to their store and still no refund. Never, never again!
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7/6/2012 9:07:11 AM
I purchased a waterproof video camera through new egg, supplied by this seller. when it did not work and would not charge, the seller would not respond to e mails requesting a return authorization. perhaps they are too big to be concerned about product compliance or customer satisfaction.
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6/18/2012 12:43:04 PM
The item was poorly packaged. The item was shipped in an envelope and not in a box. It arrived with a rip in the envelope and one of the sides of the box was crushed. I contacted New Egg and they said they could not help me and contact the seller. I contacted the seller and there has been no response from Big Value.
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4/29/2012 8:50:30 AM
This was the second item I bought from Big Value, Inc. This second purchase actually had a manufacturers defect. Big Value offered me a full refund or a replacement. I got me a replacement very quickly, and Big Value even paid for the return shipping. I would definitely recommend this internet seller.
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4/5/2012 9:02:38 AM
This is a headphones good for music, about active noise cancel is well not much good.
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- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 5.00%
- All returns/replacements require a Return Merchandise Authorization number (RMA) to ensure a proper and expedient return/replacement or refund. Please contact our customer support department to request an RMA# at support@bigvalueinc.com or call Toll Free 1-800-319-VALUE(8258).
All unopened items* may be returned within 15 days of receipt for a full refund, return shipping/handling and insurance are your responsibility and you may be subject to a minimum restocking fee of 5%.
Opened, non-defective items* may be returned within 15 days of receipt for a refund or exchange, return shipping/handling and insurance are your responsibility and you may be subject to a restocking fee of 5%-15%, fees vary in accordance to the return issue.
Defective items* are eligible for an exchange within 30 days of original receipt (please follow directions above). All special order and/or final sale items you must contact the manufacturer for warranty service.
Items must be returned in the exact condition of receipt, all original packing materials, boxes, manuals, accessories and warranty cards must be unscathed and included in your return to qualify for any replacement, exchange or refund.
Please return all merchandise within a shipping carton and do not write on the original manufacturer's box. RMA numbers should be entered into the second address line of your return shipping label to ensure a proper, quick return process.
Please allow 48-72 business hours for all returns to be processed.
All returns/replacements must be received by our facilities within 10-12 business days after the receipt of an RMA # and within our guidelines of acceptable items and conditions for returns (see below). Shipping, handling and insurance for returns are the responsibility of the customer.
All special order and/or final sale items you must contact the manufacturer for warranty service**.
Big Value Inc prides itself in selling all Brand New, USA merchandise with Full USA Manufacturer Warranty.
Home Theater/Receivers/Televisions are final sale items, if you receive a defective unit please contact the manufacturer for warranty service. If you receive a damaged unit in transit you may have it exchanged via claim process, please email or call us for exchange details.
Television In-Home Delivery Policy: Upon arrival, the unit will be unpacked by the couriers for you to conduct a complete inspection of the TV. Please inspect the TV for any damages that might have incurred during freight. After inspecting the unit, fill out and sign the supplied questionnaire confirming the condition of the unit has been inspected and approved by you. Any manufacturer defects please contact the manufacturer for warranty service.
Images for accessories within Accessory Saver Bundles may be for illustrational purposes only, this does not affect the quality of merchandise.
If you have any questions on any of our policies please feel free to contact us.
* Television's, Large Fitness Equipment, Personal Care Items such as Shavers and Kitchen Appliances are final sale items and are not able to be returned under any circumstance. All inquiries must be directed to the respective manufacturer.
** Items sold with free shipping that were returned, customer may be subject to shipping charges on the original order.
- All returns/replacements require a Return Merchandise Authorization number (RMA) to ensure a proper and expedient return/replacement or refund. Please contact our customer support department to request an RMA# at support@bigvalueinc.com or call Toll Free 1-800-319-VALUE(8258).
