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Timepiece Trading Seller Profile 888-640-9282 Email This Seller See all products from Timepiece Trading
Monday-Thursday 9:00 am to 5:30 pm EST / Friday 9:00 am to 12:00 pm / no weekend hours
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
Please remember that if you would like to return or exchange an item purchased during the return policy period, you must email our customer service at firstname.lastname@example.org for a Return Authorization Number.
In order to maintain our exceptionally low prices, as well as the quality of our watches, most timepieces purchased from Timepiecetrading Inc.(except when marked "Final Sale") may be returned in their original, unused condition, within 30 days of original delivery date for a refund. We refund the customer in full with the same method that the payment was received except for our shipping cost. All original factory tape, plastic protectors and stickers must be intact and never removed. If the watch is a special order, which you will be notified at the time of purchase, these terms do not apply. There is no return policy for special orders.
No returns will be accepted without authorization. Please email or call us prior to returning your item, for a return authorization number. All returns are subject to our approval and acceptance. No returns will be authorized after 30 days of your receipt of merchandise
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.