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Home EVER Inc Seller Profile 888-866-8947 Email This Seller See all products from Home EVER Inc
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Better Lighting, Better Life
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Standard Return Policy
At Lighting Ever, we want you to be 100% satisfied with your purchase. Our sincere goal is to provide an enjoyable shopping experience and high quality products that will encourage you to shop with us for years to come.
On the occasion that you receive a product that you just don't like or that doesn't match your décor, our experienced customer service staff is just a email or phone call away and will guide you through our easy return policy.
At Lighting EVER we want you to get exactly what you want, and with our world-class product selection you can be sure you'll find the product that is right for you.
30-Day Return Policy
No Hassle Returns
If you would like to return an item that is in like-new condition with original packaging, you may return the product within 30 days of receipt.
If you decide to return an item that was part of our shipping promotion, our initial shipping and handling costs will be deducted from the refund. Any additional fees for shipping internationally, duty, or local tax are also all non-refundable.
Customers who place orders online are responsible for the accuracy of their product selection and information entered. 15% Restocking Fees For All Products From Lighting EVER
Non Returnable & Custom Made Product
Custom made products are non returnable.
Step 1 - Acquire authorization and instructions
To begin the return process, please go to support or Live Chat with one of our fully trained customer service representatives.
Quick Return Manufacturers (IRGA)
In most cases we will immediately email you a Return Goods Authorization (RGA) number to return product along with a label and return instructions. Click here to view .
Step 2 - Shipping product back
Ship the item to the warehouse. Below are the keys to a successful return:
Good Packaging: Re-pack products for return in the original box with original packaging material. Use the return label provided or your own label and write the RGA# exactly as instructed by Lighting EVER. Do not write on the box to maintain its like-new condition. Improper labeling may result in the denial of return.
Ship & Insure: Next, ship the product to the warehouse address provided using using a carrier that will provide both a tracking number as well as a signature that the item was confirmed delivered, please do not ship by air mail because they can not provide these guarantees. If we are unable to confirm delivery of your item, this may result in the denial of a refund.
Tracking Number: We recommend using a carrier that will provide you with a return tracking number as this will speed up your return process. Retain your tracking number and email it to us at firstname.lastname@example.org so that we can check on the progress of your return.
You will have 30 days in which to return the product from the date that we receive approval from us. After 30 days, the Return Authorization will expire and no replacements or refunds will be given.
In the event that a return becomes damaged on its way back to the return destination, Lighting EVER will inform the customer via email that the item was received damaged and hold the product for up to 45 days. It is the customer's responsibility to file a claim with the shipping carrier and instruct Lighting EVER concerning what to do with the damaged product. If Lighting EVER has not received notification or response from the customer within 45 days, the item will be donated or destroyed.
Step 3 - Refunds
Once the returned item has been received and verified to have all original contents and packaging and confirmed to be free of damage, the refund credit process will begin.
Customers will be refunded via the same method in which the item was purchased. Refunds via check are typically issued within 14 business days of final approval.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.