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Seller#: 0UH8ISD1YWMAXW90B

buckeye tool supply Seller Profile 440-942-8070 Email This SellerEmail This Seller  See all products from buckeye tool supply See all products from buckeye tool supply

Who am I buying from?
We are Authorized Distributors, our products carry full manufacturers warranties!! (applicable to all NEW items). Certain items will be shipped direct from the manufacturer. Please allow an additional 5 business days for processing, and product description will clearly state. If you are interested in specific order, please send request along email address, and we will send a quote(s. We want your purchase to be worry free, so feel free to contact us with any questions, issues, or concerns. We will respond within 24 hours. We reserve the right to cancel / refund any purchases that do not comply to our policies


What is your Shipping Policy?
•FREE SHIPPING on all items, to Continental US standard addresses only
•Shipping carrier used will be at our discretion, via USPS, UPS, FedEx
•Tracking numbers will be provided for every shipment
•Signature Confirmation required to P.O. Boxes and APO's.
•UPS Standard Ground used for shipping to Canada.
•In the event that the wrong item was shipped, please contact us. We will make every effort to correct the situation.


Do you ship internationally?
No


What is your Return Policy?
We have a 30 day No Questions Asked return policy. Buyer is responsible for return shipping. After 30 days, please contact the respective manufacturer(s). Contact us beforehand to make arrangements. Refund will be cash back,identical item(if available, ot comparable item (with buyers approval). Refunds will be ACTUAL purchase price, (shipping not included). Buyer responsible for return shipping. For damaged / defective items, Return Authorization Number will be provided for return shipping. Item(s) must returned in the same condition as received, Credits will be issued, when we receive return(s).


What Customer Service help do you offer?
Please contact us 24 hours a day, 7 days a week @ customerservice@buckeyetoolsupply.com

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (301 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 169 Reviews
newegg
56%
Good Rating + 4 34 Reviews
newegg
11%
Average Rating + 3 8 Reviews
newegg
3%
Poor Rating + 2 8 Reviews
newegg
3%
Very Poor Rating + 1 82 Reviews
newegg
27%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Greg
Order Date : 7/11/2015

Rating + 1 into the abyss

Apparently that's where my package went. I waited the requisite maximum 14 business days, after which I reported that I had not received my item. The agent said they had to send a request to the actual seller, which they did. Two business days later, I have not heard a peep from either one. I emailed them over the weekend, saying I would dispute the charge to my credit card if this situation was not resolved by COB today. Having heard nothing, it remains unresolved. Stay away from these sellers!

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N/A
Order Date : 7/13/2015

Rating + 1

Never received package, not answering my emails

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N/A
Order Date : 5/29/2015

Rating + 1 Dremel 395 Multi-Tool Replacement Variable Speed On/Off Switch # 2610912780

The switch failed after one short time use. I put my old, intermittent switch back in to gain at least some use of the tool while I waited for a replacement.
After weeks of attempting to obtain a pre-paid shipping label from the seller for the return of the defective switch, I gave up.

Did you find this review helpful? Yes No

Art S
Order Date : 5/29/2015

Rating + 1 Anybody home?

After two weeks and no shipment of parts listed as being in stock, I'm cancelling my order. Hope that goes better than my order. I ordered the stuff I needed elsewhere.

Did you find this review helpful? Yes No

Andy
Order Date : 4/9/2015

Rating + 1 Missing part of order

Not all of my ordered was shipped and have yet to hear back from them. Very disappointing. I paid for a couple hundred dollars of merchandise and no response.

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nb2169
Order Date : 3/28/2015

Rating + 1 No Product/No Service

I can not recommend this seller because my order never arrived and they did not answer any of my inquiries until I involved New Egg directly to intervene with Buckeye Tool Supply. By the time I received any acknowledgement of my concerns regarding my order from Buckeye Tool Supply, I had already received a full refund of my money from New Egg. New Egg is a first class concern. However, I beleive they need to screen the companies that they allow into their Marketplace more closely, so non-responsive/uncaring companies such as BuckeyeTool Supply are not allowed to soil New Egg's good reputation.

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Bigtime
Order Date : 3/2/2015

Rating + 1 No Customer Service

Product was damaged, contacted seller with no response.

Did you find this review helpful? Yes No

Jerry
Order Date : 2/13/2015

Rating + 1 Wrong item sent - no response !!!

They sent me the completely wrong item. I have tried to contact them daily for 7 days now. NO RESPONSE !!!

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Slavedriver23
Order Date : 12/30/2014

Rating + 1 Bad Service

Ordered rip fence for Poter Cable saw recieved fence, and had first problem had to pay the post office $20 to pay for the shipping company had not chared enough for the weight, opened box after shelling out money to find product was the wrong size have tried to get a RMA twice since then and still haven't gotten a response. Never had a problem with Newegg even had my boss at the factory ordering stuff from them and i have been ordering since before 2000 from them. I will try and update if i ever get ahold of anyone.

Did you find this review helpful? Yes No

John
Order Date : 12/3/2014

Rating + 1 Poor service and no product!

Ordered Dec 4, 2014; tracking number for USPS sent but no info as of today! 12-28-14

0 out of 1 people found this review helpful. Did you? Yes No

Filter Results     apply changes
Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    Please contact us via email at customerservice@buckeyetoolsupply.com We have a 30 day No Questions Asked return policy. Buyer is responsible for return shipping. After 30 days, please contact the respective manufacturer(s). Contact us beforehand to make arrangements. Refund will be cash back, identical item (if available, or comparable item (with buyers approval). Refunds will be ACTUAL purchase price, (shipping not included). Buyer responsible for return shipping. For damaged / defective items, Return Merchandise Authorization will be provided for return shipping. Item(s) must returned in the same condition as received, Credits will be issued, when we receive return(s). For general inquiries, please contact us at customerservice@buckeyetoolsupply.com . Please forward PO# on emails so we can retrieve order information.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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