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Seller#: 0UH8ISD1YWMAVD92A

iLIVINGUSA Seller Profile 650-952-2257 Email This SellerEmail This Seller  See all products from iLIVINGUSA See all products from iLIVINGUSA

iLIVING USA, based in San Francisco, California, is committed to bringing top quality alternative & supplemental heating products to its customers at factory direct pricing. iLIVING USA and its factory have brought more than 30 years of experience manufacturing heating and cooling devices for consumers through OEM business model to create the iLIVING brand.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (10 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 4 Reviews
newegg
40%
Good Rating + 4 5 Reviews
newegg
50%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 1 Reviews
newegg
10%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
willyd
Order Date : 11/21/2014

Rating + 4 OK Seller

Would have given 5 stars had it not been for the L-O-N-G shipping time. The price was right and the packaging was safe and secure. The heater seems to work just fine, but, as for holding up over the long haul, too soon to know, time will tell.

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tech029
Order Date : 11/19/2014

Rating + 1 Space Heater

Its,Hard to rate something you have not received yet.

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N/A
Order Date : 1/15/2012

Rating + 5 Infered heater

Fast service. reliable seller

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    All of our products are backed by 30 days Satisfaction Guarantee. If the merchandise arrived damaged, we would be happy to replace it with a brand new working unit.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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