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Seller#: 0UH8ISD14UKC3VEC3

Tiger Chef Seller Profile 877-928-4437 Email This SellerEmail This Seller  See all products from Tiger Chef See all products from Tiger Chef

Monday-Thursday (9:00 AM – 5:00 PM EST) / Friday (9:00 AM – 12:30 PM EST) / No Weekend Hours

TigerChef is more than a company serving your commercial needs. Using our expertise and extensive relationships in the food service industry, we offer products that anyone who is an avid cook can be proud to own. From bar and baking supplies to commercial applicances, our product list is truly endless. Our selection is unrivaled and features over 200,000 products! What we offer online is just a fraction of our inventory. If you don’t see it here, do not hesitate to contact us. Chances are we have it—for a great price.

With over 30 years of excellence and experience, TigerChef has proven itself to be one of the best and fastest growing companies in the food service industry. Aside from fulfilling the needs of the casual cook, we pride ourselves on our ability to take you from consultation to completion, making the design and purchase of your commercial kitchen as smooth and as satisfying a process as it can possibly be.

Our staff is comprised of expert product specialists and a knowledgeable sales force who will guide you through this exciting process. We combine precise architectural planning with quality kitchen products to create the perfect industrial workspace. Our past clients’ rave reviews inspire us to continue offering the high quality of service for which we are known.

Our portfolio showcases a large variety of hotel chains, restaurants and numerous other commercial facilities. With every job site we begin, our ultimate focus is customer satisfaction. From beginning to end, TigerChef is the key that will make your business more successful than ever!

The truth is this: TigerChef is the only website you will ever need for every one of your kitchen needs. Please bookmark us so that we will only be a click away!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (31 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 22 Reviews
newegg
71%
Good Rating + 4 5 Reviews
newegg
16%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 4 Reviews
newegg
13%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 3/16/2013

Rating + 1

Product I purchased was not the size it was supposed to be.

I asked for an RMA to return product over a month ago and I'm still waiting.

Did you find this review helpful? Yes No

paul
Order Date : 9/25/2012

Rating + 1 invalid tracking number

the tracking number provided on my shipping order was an invalid number and I had to call newegg and then tigerchef. newegg was unable to provide me with any information about the tracking #. tigerchef was closed for business on Tues oct 2nd and could not be reached. worst customer service ive had in years.

Did you find this review helpful? Yes No

Lee
Order Date : 6/19/2012

Rating + 1 Unhappy Customer

Order number 128759. Received 6 Toothpick Dispensers and 5 of the 6 were broken. Shipped without protective packaging. Emailed but received no reply had to call for replacement. With internet purchasing this is unacceptable service. Shipping department needs direction.

Did you find this review helpful? Yes No

Nessa
Order Date : 5/21/2012

Rating + 5 Fast Shipment

Delivery was fast, order was accurate.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 4/1/2012

Rating + 5

Super item and price shipped quickly, nice job, thx

Did you find this review helpful? Yes No

scottben
Order Date : 3/5/2012

Rating + 5 FAST SHIPPING & Product was as Advertised

received quicker than promise. Item was just as advertised.

Did you find this review helpful? Yes No

cnoe
Order Date : 2/26/2012

Rating + 1 Poor seller.

Showed item in stock then cancelled a few days later without notifying me. Poor way to do business.

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Racer20
Order Date : 2/9/2012

Rating + 5 Great pizza screen

As always newegg delivers rampantly. As far as the item, u can spend over 30 bucks for a pizza stone like I did and not get great results from a $11 pizza screen. Can't wait to use it on my grill for fish.

Did you find this review helpful? Yes No

Melissa
Order Date : 2/1/2012

Rating + 4 Prompt

Got my items just when I needed to. Packaging was a little wonky.

Did you find this review helpful? Yes No

N/A
Order Date : 1/30/2012

Rating + 5

Excellent, speedy transaction. Thanks!

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

RMA Policy
    Tiger Chef is committed to making your online shopping experience a pleasurable one. We will gladly accept returns on all unused items that are still in their original packaging, with the exception of custom items and equipment with optional accessories. The customer is responsible for any shipping costs. If free shipping was offered, a standard charge of $7.95 will be applied. Certain items will incur a restocking fee, such as equipment.



    We will not accept returns after 30 days of delivery. Please notify us as soon as possible if you wish to return an item.



    We will provide you with a Return Authorization (RA) number. Please note that we WILL NOT accept returns without a return authorization number. We ask that you please mark this number clearly on the box that you are returning. Also, please include a copy of the invoice that you received with your purchase along with the item you are returning.



    We offer a free one-time exchange per order. You are responsible for shipping charges back to us but we will pay to ship the exchanged item to you. If you wish to exchange the exchanged item, you will need to pay to send the second item back as well as pay to ship the third item.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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