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Seller#: 0UH8ISD14UKCGQB19

The Roost Seller Profile 855-436-7329 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from The Roost See all products from The Roost

Please contact us by email at support@redsgear.com with ANY issue and we will attempt to resolve it immediately.

Monday - Friday, 9 AM - 5 PM CST

The Roost sells only brand new products and carries a large selection of sporting goods from most major manufacturers. We strive to provide superior customer service and a great shopping experience at the lowest possible prices.

Our goal is your satisfaction - we strive to provide an exceptional shopping experience. We ship all products within 2 business days.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (628 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 502 Reviews
newegg
79%
Good Rating + 4 67 Reviews
newegg
11%
Average Rating + 3 12 Reviews
newegg
2%
Poor Rating + 2 16 Reviews
newegg
3%
Very Poor Rating + 1 31 Reviews
newegg
5%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Kathryn M.
Order Date : 8/7/2016

Rating + 5 Excellent as usual!

I've never had a problem with this company. I've ordered from them many times and they always ship fast. When I wanted to exchange a high dollar amount of products with them, it was easy. Great customer service.

1 out of 1 people found this review helpful. Did you? Yes No

Talen Q.
Order Date : 6/8/2016

Rating + 5

Product was a good price, came as advertised, and shipped quickly.

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Kathryn M.
Order Date : 6/16/2016

Rating + 5 OUTSTANDING

I placed a fairly large order with this company and they were johnny on the spot with the shipping. Definitely will do buisness with them again.

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Anonymous
Order Date : 4/24/2016

Rating + 5

The order came correct and in a timely fashion. There is nothing more I can ask of them. I purchased the archangel conversion shotgun kit. I will buy from them again

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Ralph G.
Order Date : 3/13/2016

Rating + 1 Unimpressed at best

The item I purchased did not match the description or photo whatsoever. I contacted Newegg support who requested a refund for me but they never heard back from the seller. Disappointing to say the least!

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Phillip B.
Order Date : 1/19/2016

Rating + 5 A good product but poor instructions

The pistol grip shotgun stock is great and works great. However, trying to figure out the parts and their placement is really difficult with the poorly designed "exploded view" of the product. Some of the enlarged items are actually oriented about 180 degrees from the way they fit together. The instructions appear to have been translated into English from some other language by a translator who does not really do well with English. So unless you are pretty handy figuring out things on your own, you might find the assembly instructions to be extremely frustrating.

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Not Happy
Order Date : 10/26/2015

Rating + 1 Terrible Service and Product

Rating very Poor. I ordered "as advertised" a 48" soft side bow case. They sent me a 42" bow case that obviously doesn't work for me. I called New Egg to return and have never received an RMA. 1. You advertise a 48" case and ship out a 44" case. Excuse: We didn't have any of the 48" in stock. 2. Request RMA and have gotten no where. You ship out something I didn't order and then you wont take it back. Never again will I do business with this website and I would still like to get my money back or get the correct product.

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Texas Gal
Order Date : 9/26/2015

Rating + 5 Fast Shipping

Was packed very well.... Fast shipping! Highly recommend this seller!

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Randy Davis
Order Date : 8/6/2015

Rating + 1 Buyer Beware - Return Policy Restrictions Not Posted On Web Site

I purchased a 64 oz insulated Klean Kanteen bottle from Reds Gear via NewEgg and received it on August 10, 2015. After using the bottle the first time I noticed that when filled with ice and taken outside it would start sweating. Upon researching Klean Kanteen's website this sweating should not occur. Upon reaching out to Reds Gear via numerous back and forth emails the end result was that unless I provided the packaging the bottle was sent in Reds Gear would not accept a return on a defective item.
Since the bottle came with only a hanging tag on the loop and some marketing papers inside there was no packaging material to speak of but regardless the bottle had to be returned with the packaging material. While this would normally not be a problem this condition of return for defective items is not listed on their returns page. Rather than continue the fruitless email string the best course of action is to not buy from them again.

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Charles
Order Date : 12/16/2014

Rating + 5 Fantastic seller with great product.

Ordered two of the portable "Life Straws" at a great price. I love the product and the fast shipping to me.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

Used Item Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

    The Roost offers a No-Hassle return policy. If for any reason you are not satisfied with your purchases from us, you are at liberty to return new and unopened items (including their accessories) in the original packaging within 30 days. if you do decide to return your purchase, you must contact us for a return authorization. For return information contact us at theroostsports@gmail.com or at 855-436-7329.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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