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Seller#: 0UH8ISD14UKCS4A94

TrendTimes Hot Toys & Hobbies Seller Profile 800-350-5420 Email This SellerEmail This Seller  See all products from TrendTimes Hot Toys & Hobbies See all products from TrendTimes Hot Toys & Hobbies

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (27 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 12 Reviews
newegg
45%
Good Rating + 4 2 Reviews
newegg
7%
Average Rating + 3 2 Reviews
newegg
7%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 11 Reviews
newegg
41%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 5/16/2014

Rating + 1 They don't answer you.

Just hope your stuff aint fualty, cause they won't respond, paid 300 for a brand new gamo air rifle, malfunction in a few days, emailed them, no response and there phone is always busy..

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 2/27/2014

Rating + 1 Horrible!!!

This company continues to screw around with people's orders, not sending or keeping items on their site that they know they don't have in stock. I have ordered from them many times and keep getting items not sent even though they send out a bogus tracking number so they don't get dinged by newegg... also not being able to fulfill orders even though they state they have the items in stock. This company is a joke. When asked why they can't fulfill customer's needs they say "why don't you just stop ordering from us". NEVER ORDER FROM TREND TIMES!

1 out of 1 people found this review helpful. Did you? Yes No

Brian
Order Date : 11/30/2013

Rating + 1 Terrible

Just terrible service, call their number and you get a looped recording, they gave me a tracking number for my product, but they never mailed it. I contacted them by email, after five days they called and said there was a mix up....five days later nothing!

1 out of 1 people found this review helpful. Did you? Yes No

Bowtie3
Order Date : 10/11/2013

Rating + 5 Talon SS Purchase

Jeremy Robins and Trend Times are FANTASTIC , Jeremy Went Above and Beyond to make sure I got what I wanted and I received all items very FAST. I hope that they are around for a LONG TIME.

0 out of 2 people found this review helpful. Did you? Yes No

Bowtie3
Order Date : 10/11/2013

Rating + 5 Talon SS Purchase

Jeremy Robins at TrendTimes is an excellent rep for his company. He went above and beyond to satisfy a grumpy old man and I want to make sure Everybody Knows. Thank You Jeremy

0 out of 2 people found this review helpful. Did you? Yes No

N/A
Order Date : 11/13/2012

Rating + 1 Worst experience ever!!

They called to tell me my item was backordered. When I called them back a couple weeks later to see if my order had shipped I spent 40 minutes trying to talk to someone. Everytime they picked up the gentalman was rude and kept putting me on hold in the middle of me talking. He told me the toy was backordered again, which was fine but in the middle of my sentence asking if I could get a notification he put me on hold again. Once I heard the music I was so mad I decided I was NOT EVER going to give them my business. When he came back on the line I asked him to cancell my order he said they were busy and I was being Rude. I do almost all my shopping online and I love newegg but this was my worst online shopping experience ever.

1 out of 1 people found this review helpful. Did you? Yes No

Gary
Order Date : 7/26/2012

Rating + 3 Nice products...CRAZY Shipping Costs

Nice products...CRAZY Shipping Costs
$25+ for Shipping for an item that weighs Under a Pound...That's just Nuts!

1 out of 1 people found this review helpful. Did you? Yes No

explorer
Order Date : 7/14/2012

Rating + 1 sell' s but did not send item or return emails

Bought a r/c dino for my little girls b-day, never delivered or returned email, gave tracking number that does not work !

1 out of 1 people found this review helpful. Did you? Yes No

Vortex677
Order Date : 6/11/2012

Rating + 5 The best!!!

So fast and prices cannot be beat. Customer service emails was amazing. Will do biz again.

0 out of 2 people found this review helpful. Did you? Yes No

Vortex677
Order Date : 6/11/2012

Rating + 5 Amazing!!!!

Awesome scope awesome price.

0 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    There are no returns on hobby grade items including but not limited to airsoft, other rifles, tanks, boats, cars, trucks, planes and helicopters. We offer a working guarantee and can offer tech support to the best of our abilities, but hobby items take time to learn to use and we appreciate you continuing to learn about and use your hobby items.

    The following SCOOTER/RIDE ON items are not acceptable for return: All High-Performance Parts, Electrical Items (Battery Chargers, Controllers, CDIs, Regulators, etc.), Items Sold By The Foot, Tools, Engines, Special Orders, Manuals, Books, Oils/Chemicals (consumables) or any Used Scooter Parts.

    Performance Parts: We do not warranty any of these items or sell/approve for street use. Performance items come with the original manufacturers warranty against factory defects.

    Manuals and Books: We do not warranty any manuals, books or publications of any kind.

    Engines: Trend Times has a no-return policy on all engines, barring manufacturer defect or shipping damage.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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