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eForCity Seller Profile 888-891-2489 Email This Seller See Seller Store See all products from eForCity
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Standard Return Policy
• Return for refund (original purchase price only, shipping and handling is NOT refundable): 30 days from the Invoice date
• Return for replacement: Within 30 days from the Invoice date
• Defective Products: Credited refund for purchase price to original method of payment
• 15% restocking fee may apply
All returns require an RMA (Return Merchandise Authorization) number.
All returns must include:
1. Original packaging (manufacturer's box, plastic bags, etc.)
2. Original intact UPC barcode. Removal of the UPC code voids eligibility of return regardless of RMA or credit request status.
3. Valid RMA is REQUIRED on every return package. You can obtain the RMA number by contacting us at Newegg@eforcity.com with your Invoice Number or Order Number.
4. Original packing slip if applicable
5. Complete accessories (antennas, remote controls, batteries, software disks, etc.)
6. Manufacturer documentation (manuals, warranty cards, registration information, etc.)
The RMA number must be written on the invoice or shipping box. The RMA number must NOT be written on the original manufacturer's packaging or will be refused and returned at your cost and without credit approval.
• Return for refund: Not offered
• Return for replacement: Not offered
eForCity does NOT offer any returns on any products under Manufacturer's Warranties return policy unless it's a wrong item shipped case or never opened items. All items must be returned in the original brand new condition or will be refused at customer's cost.
Products listed under Manufacturer's Warranties return policy must be returned directly to the product manufacturer for repair or replacement. Warranty policy provided by the product manufacturer may require any returns, repairs etc. be requested and processed directly by the consumer (or ""end-user"") of the item.
1. Return for refund: Within 15 days from the Invoice Date (restrictions applies: Wrong ship / Defective** ONLY)
2. Return for replacement: Not offered
eForCity® does NOT offer any returns on any products unless it's due to wrong item shipped or defective item **(manufacture defect only; Defect due to user error excluded). All items must be returned in the original brand new condition within 15 days from the invoice date. All returns other than the listed conditions will be refused at customer’s cost. eForCity® in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective or wrong item shipped.
DVD, Movie, Return Policy
• Return DVDs for refund: Within 30 days (must be unopened, still in its plastic wrap)
All DVD, Movies must be returned within 30 day of the Invoice date. All returned DVDs, Movies must be in brand new condition (unopened, still in its plastic wrap). All opened non-defective returns will be refused at customer's cost. For defective and wrong shipped DVDs / movies, we will offer refund at its original purchase price only, no replacement is offered. For wrong shipped DVDs / movies, they must be returned in the original brand new condition, never opened and still in its plastic wrap. All of our DVDs are Region 1 movies; we are NOT responsible for accepting returns due to purchase of wrong Region code DVDs.
Action and Toy figures Return Policy
* No returns accepted unless defective products. Defective item must be reported within 7 days from the delivery. Please contact us to obtain the RMA number; All items returned without RMA number will be refused. The return must be complete and include all parts from the package including packaging material, UPC barcode and Manufacturer documentation.
eForCity® in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective or wrong item shipped.
Please include a copy of your original invoice with your return order. Please include a brief note on the invoice if you have any additional information or comments that you would like to provide.
To return your order, simply send email to:
Newegg@eforcity.com with the invoice number and return item(s) information.