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Seller#: 0UH8ISD14UKCWG119

eForCity Seller Profile 888-891-2489 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from eForCity See all products from eForCity

*Note if you are having issues contacting us via the Newegg's message system, then please try emailing us directly at newegg@eforcity.com

eForCity is your one stop shopping destination for electronic accessories at rock bottom prices! We carry a large collection of premium accessories, from HDMI cables for big screen HDTVs to cases and headsets for handheld gadgets like smart phones to everything in between!

Backed by our Money-back Guarantee program, you are assured of a comfortable purchase experience with us.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (5,673 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 3,663 Reviews
newegg
65%
Good Rating + 4 1,035 Reviews
newegg
18%
Average Rating + 3 309 Reviews
newegg
5%
Poor Rating + 2 144 Reviews
newegg
3%
Very Poor Rating + 1 522 Reviews
newegg
9%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Brandon W.
Order Date : 1/22/2016

Rating + 5 Great bargain & fast delivery.

Can't complain for the prompt service I got from this store. (:

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Spencer J.
Order Date : 1/16/2016

Rating + 5 Very prompt

I got my items sooner than the other three orders by two days. I was satisfied

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Cynthia S.
Order Date : 1/27/2016

Rating + 5 Great iPod clip case!

Nice little clip case for iPod nano. Fast shipping. All brand new and less than $6! Same items elsewhere sell for twice this price. Great service and would recommend to other folks for sure!

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michael s.
Order Date : 1/23/2016

Rating + 5 Happy customer!

Was shipped right away by seller & we received faster than needed + products are all functional ( yep, what more could a buyer ask? ) Would do business again! Thanks e4C!

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Brandy R.
Order Date : 12/28/2015

Rating + 1 Poor

I received a bad battery from this company, then was unable to email them at the link they provided in my complaint. I had to go through the new egg sellers list to email them. When I finally got a hold of someone they were very nice, and said they would ship another one to me, and I didn't have to send the old one back. They said it would take 4-11 business days, however 13 business days later I still do not have my battery, and do not have a good battery for my phone. I originally ordered the battery over a month ago. They obviously don't care about the inconvenience of not having a strong battery in your phone, or giving the customer what they paid for. Very dissapointed

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Javier L.
Order Date : 1/8/2016

Rating + 1

Would not recommend battery I ordered for my Galaxy S3 came shot. Doesn't hold a charge whatsoever

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Philip C.
Order Date : 12/10/2015

Rating + 5 Excellent customer service

On Dec. 10th I ordered a replacement smart phone battery to give as a Christmas present. eForCity immediately shipped the battery the next day, standard shipping, via DHL for ultimate delivery by USPS. DHL tracking site stated USPS received the package. USPS tracking site stated it never rec'd delivery from DHL. I contacted eForCity concerning the non-delivery. I had a response within two hours assuring me that if the package did not arrive within the time allowed for standard shipping I could have it reshipped or my purchase refunded. All my messages to eForCity received immediate, relevant responses - usually within 2 hours, always in less than 24 hours. eForCity completely and timely followed through on their assurances that the package would be redelivered.

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Arnaud D.
Order Date : 12/23/2015

Rating + 1 Horrible: Sent wrong charger and refused to acknowledge mistake

This seller sent a charger with the wrong contacts configuration for the stated battery type and refused to acknowledge the problem even after I sent photos showing how the contacts aren't lined up with the battery plates. I'm peeved!

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James J.
Order Date : 12/2/2015

Rating + 5 Recieved item quickly and in great condition

Recieved item in great condition...

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Poncho!
Order Date : 11/15/2015

Rating + 5 Good Case

Good case. As described. The kickstand is a little loose but as to be expected.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 0 days
  • Restocking Fee: 15.00%

RMA Policy
    Standard Return Policy:

    • Return for refund (original purchase price only, shipping and handling is NOT refundable): 30 days from the Invoice date
    • Return for replacement: Within 30 days from the Invoice date
    • Defective Products: Credited refund for purchase price to original method of payment
    • 15% restocking fee may apply
    All returns require an RMA (Return Merchandise Authorization) number.
    All returns must include:
    1. Original packaging (manufacturer's box, plastic bags, etc.)
    2. Original intact UPC barcode. Removal of the UPC code voids eligibility of return regardless of RMA or credit request status.
    3. Valid RMA is REQUIRED on every return package. You can obtain the RMA number by contacting us at Newegg@eforcity.com with your Invoice Number or Order Number.
    4. Original packing slip if applicable
    5. Complete accessories (antennas, remote controls, batteries, software disks, etc.)
    6. Manufacturer documentation (manuals, warranty cards, registration information, etc.)
    The RMA number must be written on the invoice or shipping box. The RMA number must NOT be written on the original manufacturer's packaging or will be refused and returned at your cost and without credit approval.

    Manufacturer's Warranties
    • Return for refund: Not offered
    • Return for replacement: Not offered
    eForCity does NOT offer any returns on any products under Manufacturer's Warranties return policy unless it's a wrong item shipped case or never opened items. All items must be returned in the original brand new condition or will be refused at customer's cost.
    Products listed under Manufacturer's Warranties return policy must be returned directly to the product manufacturer for repair or replacement. Warranty policy provided by the product manufacturer may require any returns, repairs etc. be requested and processed directly by the consumer (or ""end-user"") of the item.

    eForCity® in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective or wrong item shipped.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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