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Seller#: 0UH8ISD14UKCWH042

1-800 Retail Industries Seller Profile 800-890-8185EXT2 Email This SellerEmail This Seller  See all products from 1-800 Retail Industries See all products from 1-800 Retail Industries

Monday - Friday (9:00AM - 6:00PM EST) / No Weekend Hours


1-800 Retail Industries started out of an idea to provide one goal. Complete customer satisfaction We feel it is an honor to build your trust, and want you as a long-term customer.

We offer a huge selection of automotive tools, hand tools, power tools and diagnostic equipment.

Our customer service is second to none. The single most important difference between average and an excellent shopping experience is how you are treated as a customer. We treat each one of you, like you are our very first.

Our buying power is huge, so we have the large selection of products at great and competitive prices. We pass those savings on to our customers.

You also have a combined 150 years of experience in our industry helping you make the right choices for all of your needs. Feel safe from people that have been in the business forever.

To sum it up, we have a very comprehensive selection of products, great customer service, very competitive prices and experienced staff to help you. What more could you as for?

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (19 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 12 Reviews
newegg
63%
Good Rating + 4 3 Reviews
newegg
16%
Average Rating + 3 1 Reviews
newegg
5%
Poor Rating + 2 1 Reviews
newegg
5%
Very Poor Rating + 1 2 Reviews
newegg
11%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 6/4/2012

Rating + 1 undeliverd order

I ordered QTY. 3 5mm nut-drivers and only received 2. No information has been issued regarding delivery of the 3 nut-driver.

0 out of 1 people found this review helpful. Did you? Yes No

bluecat
Order Date : 5/19/2012

Rating + 5

im a toolmaker its very handy and best light i have ever owned

1 out of 1 people found this review helpful. Did you? Yes No

MikeD2
Order Date : 3/7/2012

Rating + 1 My First Bad newegg expirence

The picture did not match the Product Description. I emailed the 3rd Party seller, they told me to refuse delivery. That is impossible when no one is at home. They told me to return the item but I would have to pay shipping both ways. Not worth it!! You live & learn.

0 out of 1 people found this review helpful. Did you? Yes No

cray
Order Date : 11/21/2011

Rating + 3 Wrong item displayed

I ordered OBDII software for the computer and received 1 $.99 hand-warmer with $6 shipping. Was very disappointed to say the least but the seller reimbursed me including shipping. At least they did the right thing.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 11/26/2011

Rating + 5

Problem with wrong item shipped was handled in less than a day. Excellent customer service!!

1 out of 1 people found this review helpful. Did you? Yes No

kawasaki747
Order Date : 10/25/2011

Rating + 5 A+ partner

Needed an inexpensive set of calipers for the office. Newegg seems to have found an excellent partner. Prompt shipping, good packaging and informative communication.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Returns Policy:
    All returned merchandise must be issued a Return Material Authorization (RMA) number. Returns without an RMA number will not be accepted. It is recommended all returns be sent back using USPS, UPS, or FedEx where a tracking number is issued. You may return most unopened items purchased at 1-800 Retail Industries within 30 days of the original delivery.

    Damaged and Defective Products:
    Occasionally products do not function the way they are meant to. If an item you ordered is not operating properly, or is damaged, please let us know immediately. You are NOT responsible for the return shipping costs of a damaged or defective product. Follow the directions below to request an RMA number and provide any serial numbers on your product. Digital pictures are an effective tool for us to quickly resolve any damaged or defective claims. Please email all pictures to customerservice@1800pools.com

    Refunds and Credits:
    Refunds are issued within 2-3 weeks of receiving the returned item(s) back to one of our warehouses. Returns are subject to a 20% restocking fee. Shipping charges will not be refunded. We are not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts.

    The following items may not be returned:
    All special-order products are NOT returnable for any reason. All swimming pool liners are not returnable. All electrical parts are not returnable. All books are not returnable.
RMA instructions
    To request a Return Authorization number please:
    Email customerservice@1800pools.com with your name, address, day phone number, email address, order number, parts you would like to return and the reason you want to return them.
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