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Seller#: 0UH8ISD19IY054711

FMTStore Seller Profile 626-475-6339 Email This SellerEmail This Seller  See all products from FMTStore See all products from FMTStore

s your online hobby and toy store dedicated to bringing you the finest toys and gifts around the world.
We have over thousands of products in stock, and carry a complete line of radio controlled toys and diecast models.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (12 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 4 Reviews
newegg
33%
Good Rating + 4 2 Reviews
newegg
17%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 6 Reviews
newegg
50%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Joekira
Order Date : 5/9/2013

Rating + 1 Do Not Buy From This Seller

New egg should not have this seller around.
Shame on you Newegg for this seller.

Did you find this review helpful? Yes No

N/A
Order Date : 4/28/2012

Rating + 4

fast delivery, product arrived in good condition

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Justin
Order Date : 1/13/2012

Rating + 5 Nice chopper!

Great seller, great price, great product thanks again!

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N/A
Order Date : 12/16/2011

Rating + 5

I ordered 2 helicopters as gifts, but only one arrived. I emailed them through Newegg's site to inform them of the problem. Within 20 minutes I had a reply and the replacement went out priority mail the same day.

Originally I took a star away for the initial mistake, but gave it back for the way they handled the situation.

1 out of 1 people found this review helpful. Did you? Yes No

jcinkc
Order Date : 12/13/2011

Rating + 1 Nonexistent seller

I ordered a remote control helicopter. Device arrived in something that looked like a box but was more like cardboard held together with brown tape. Seller had actually constructed one side of the container entirely out of tape. No part of the device worked properly. I phoned the number on the seller's website for return instructions and received no answer the entire week following Christmas. No message. Nothing. I retrieved a secondary customer service number from Newegg. No answer there either, but was at least able to leave a message. But I have received no response. It has now been two weeks. I have disputed the charge with the credit card company. But had I paid cash, I guess I would be just be out $120 plus shipping.

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N/A
Order Date : 12/15/2011

Rating + 5 airplane for christmas

Item hadn't shipped by 12/22/11 so emailed store and they quickly checked on order and sent it 2nd day UPS so I would have it in time for Christmas. They even changed address thru UPS after shipping so it would come to my home since work was closed! They made my christmas!

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Noodles
Order Date : 12/15/2011

Rating + 1 Shipped late

I ordered a Christmas gift on the 15th of December with a 3-5 day shipping option so I would have it for Christmas they did not even process the order for 4 days and did not even ship it out until the 20th and they used standard 5-7 day shipping. Bottom line is my 6 year old son does not get his main gift until 2 days after Christmas. Thanks a lot FMS store.
When I called I got an answering machine. This is the first and last time I order anything from them.

1 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    30 Day Return on Purchase
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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