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Seller#: 0UH8ISD19IY0GQ4E0

Hifisoundconnection Seller Profile 877-275-4434 Email This SellerEmail This Seller  See all products from Hifisoundconnection See all products from Hifisoundconnection

HiFiSoundconnection strives to provide you, the customer, with the ultimate online buying experience. We provide the guaranteed lowest prices along with customer service that you would expect from your local retailer.

Every member of our staff makes customer service their number one priority. We want to build lifetime relationships, not one time sales. We have been involved in the Car Audio industry for 11 years and the Home Theater business for 6 years. All of our employees either have installed everything they sell or they still currently do. We are much more than just a warehouse with computer programmers.

HiFiSoundconnection is a group of highly trained electronics professionals. This is what sets us apart from all the other sites out there. We are in the install trenches everyday and we are glad to pass our collective knowledge onto you, our valued customer.

Our company started listing a few excess items a week on eBay.com and we grew into one thier largest car audio sellers. We have obtained their highest powerseller and customer service status in less than 2 years. Over 99% of our customers there have been satisfied with our services. This is a feat that many companies can not claim, much less prove. Let us prove ourselves to you!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (101 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 71 Reviews
newegg
70%
Good Rating + 4 11 Reviews
newegg
11%
Average Rating + 3 1 Reviews
newegg
1%
Poor Rating + 2 2 Reviews
newegg
2%
Very Poor Rating + 1 16 Reviews
newegg
16%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
PC Builder
Order Date : 1/10/2015

Rating + 1 Oh my gosh, PLZ LEAVE ME ALONE. THEY EMAIL AND EMAIL AND EMAIL AND EMAIL.

Comments: After messing up my order, they send me the remainder of my wires. But wires don't work that way. You can't just tie them together again, especially power wires. They messed up the replacement and sent me a 2nd replacement. I have yet to receive either. So my system is complete except for the orders the messed up on. In the meantime, they harass you will email after email after email when they can simply pull it up in their system. Shipping is filled with ppl w/o brains and so is their customer service. I WRITE IN CAPS, DO NOT BUG ME WITH MORE EMAILS, YET THEY SEND 3 in RAPID SUCCESSION AFTER THAT. By this time, I don't care when that junk arrives anymore. I am so mad now. Spend a little more somewhere else and avoid these brainless that can't do anything right, can't look up an account, and HARASS AND HARASS AND HARASS.
LEARN TO LEAVE PPL ALONE WHEN THEY ASK. I JUST WANT AN UPDATE ON MY ORDER AND LEAVE ME ALONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Gary
Order Date : 12/17/2014

Rating + 1 Very Poor Customer Service; No replacement of wrong part sent

DO NOT USE this company. They sent me the wrong bulb and kept giving us the run around and their customer service was EXTREMELY UNHELPFUL AND BAD. After finally getting to speaking with a manager they asked us to send them pics of the item we received. We sent the pics promptly with emails and phone calls however no action has been taken on their end.
Please refund my money or send me the correct bulb.
We have also responded to your company queries but have not received the replacement bulb.
We will follow-up with the fullest legal action and negative social media options if we do not receive the correct item that we payed for, or receive a full credit.

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bsmitty003
Order Date : 9/4/2014

Rating + 1 Packed in China

This company will waste your money by sending expensive items via the mail without proper packaging. Then they will waste your time by having you send them their junk back on your dime because they couldnt spend and extra 30 cents on some proper packaging. Overall would have been cheaper to go to BestB*uy and you dont have to wait. Second time I've been disappointed. Not "Newegg" friendly.

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Tater Salad
Order Date : 3/29/2014

Rating + 5 Got the Job done

Got what I ordered in a timely fashion.
Product was exactly as advertised and works as intended.
No issues at all.

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N/A
Order Date : 5/13/2014

Rating + 5 Boss CH6940

Received order in 4 days. Everything was good and worked properly.

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Maz Da 3
Order Date : 3/29/2014

Rating + 4 Works fine

There was no padding in the shipping bag. The PLFMTR4 was not damaged. It works fine. I can not get instructions on how to play random songs.

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ROTTEN APPLE
Order Date : 3/11/2014

Rating + 1 AMERICAN DJ RS MB 8 COMBO MIRROR BALL 8-INCH KIT W/ GELS & BATTERY POWERED MOTOR REFURBISHEDnewegg

purchased one. got it WAS NOT WORKING REQUEST FOR REPLACEMENT. GOT RMA# HERE'S THE THING. YOU. YOU. HAVE TO PAID FOR RETURNED SHIPPING THAT WAS SHIPPED TO YOU ..DEFECTIVE ITEM... YES . COST YOU MORE TO RETURNED FOR REPLACEMENT.
PLEASE DO NOT BUY THIS.. SAVE YOUR MONEY AND LOTS OF TIME..

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Vess
Order Date : 2/28/2014

Rating + 5 Good vendor

Quick delivery, Part was what I order and worked as described.

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kenn6miw
Order Date : 2/26/2014

Rating + 5 Fast and Good Price

I received the item faster than expected at a great price. Can't ask for more. They seem to want your business. I'm happy.

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JR
Order Date : 1/25/2014

Rating + 1 NOT GOOD

purchase a pyle car mp3 player fm transmitter.on 1/25/2014 right out the box it did not work....this is very poor on hifi sound connection part it ani't good thing to take
purchaser money and the product doesn't work then you tall them is a restocking fee of 15% off of 11.99 product. I could only say my FB WILL BE BLASTED WITH THIS ITEM....

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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