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Paintball Discounters Seller Profile 614-784-2656 Email This Seller See all products from Paintball Discounters
11:00am-7:00pm EST Monday - Friday, No Regular Weekend Hours
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
Returns must be made within 30 days of receipt. (for holiday season purchases, the return must be made within 30 days of receipt or January 15th, whichever is longer.)
Returns must be in new, resalable condition, with original packaging.
Defective goods will be repaired or replaced within the limitations of the manufacturer's warranty. For fastest service, we recommend contacting the manufacturer of the defective product.
20% restocking fee may apply on returned goods - make sure you return the goods in resalable condition to limit restocking fees.
Return shipping fees are the responsibility of the purchaser on all returns/exchanges. We will provide a return shipping label at our expense only if an error is made on our part.
Paint is non-returnable. If you have a damaged shipment, all product must be returned, processed, and verified as damaged for proper UPS claim handling. Refunds or replacements cannot be given without submitting a claim with UPS.
Any claim of missing items or damaged goods must be made by calling 614.784.2656 within 48 hours of receipt.
For your convenience, an RMA# form / return label is included with each order.
Kingman USA's Policy is to contact them first for all product issues.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.