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GameLock Seller Profile 917-300-0554 Email This Seller See all products from GameLock
GameLock is a new and better way to play. GameLock doesn't just offer a huge selection of video games. We also give you the option to sell back your game and lock in your resale price right when you check out (on GameLock’s site) or even after you’ve bought it and played it.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
You must initiate a return request within 30 days of your order date.
If you return a product that does not meet these requirements we will not process the return or be able return the product to you.
A defective product may only be returned for replacement. In such a case we will pay the return postage cost by providing you with a pre-paid shipping label to use when shipping the product back to us. You may immediately order your replacement game via GameLock's Newegg.com store. The charge for the original order will be refunded when we receive your defective game back. If a defective product is returned without its case or missing any other materials that came with it, we will deduct a fee of $2.99 from your refund.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.