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QualityCarAudio Seller Profile 718-291-4142 Email This Seller See all products from QualityCarAudio
We are here to serve your needs today, and will be here for your future needs as well. With years of experience and a track record as one of the industry's fastest growing companies, QualityCarAudio has what it takes for continued success. What does it all mean? You can do business with QualityCarAudio.com with confidence.
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Standard Return Policy
All products (unless noted on our site) are sold with the full manufacturer's warranty and a 30-day money-back guarantee. (There is a 15% restocking fee on all non-defective opened/unopened items). However, we do not accept returns for opened and non-defective headphones or earphones, no exceptions.
Prior to returning any item, please contact the manufacturer to confirm the item is defective.
Dead-On-Arrival Products: For orders that are Dead-On-Arrival (D.O.A.), Quality Audio will arrange for a same item replacement, once it is sent back by the customer.
Please make sure you inspect the package and complete shipment for any damages before you accept or sign for the shipment, Quality audio will not be held responsible for any damages incured during shipping. Only if it was requested to have special insurance on the shipment we can ask the carrier to pay for the damage merchandise.
Return Shipping Costs:
You are responsible for shipping any return product to the Quality Audio return warehouse. In the event you are exchanging a defective product for a new product, Quality Audio will provide & pay the outbound shipping costs for replacement merchandise. Returned merchandise must arrive no later than 10 days after we provide you with a Return Authorization Number. Any items that are returned for Store credit or Refund and were part of any free or reduced shipping promotion will be assessed the actual shipping cost. Please Note: Customers will receive less than a full credit on any merchandise returned to Quality Audio as refused or undeliverable (excluding freight carrier damaged goods) due to the actual shipping costs incurred by Quality Audio. You will not be refunded the to & from actual shipping charges plus up to a 20% restocking fee.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.