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Accessory Genie Seller Profile 888-998-8879 Email This Seller See all products from Accessory Genie
Accessory Genie proudly serves the electronic and electronic accessory needs of customers all over the world. Now offering over 1,700 products, the Accessory Genie staff continues to take pride in minding the needs of each individual customer, personally reviewing every order, shipping on-time, and providing awesome post-sale support. Please shop with confidence knowing that there's a proud and knowledgeable staff on the other end working to ensure your satisfaction. At Accessory Genie we're proud to say, "We put the power in your hands!"
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
All returns require a Return Merchandise Authorization (RMA) number, which you can obtain by emailing HelpDesk@AccessoryGenie.com or by calling Accessory Genie Customer Service toll free at 888-998-8879 (Monday through Friday, 8 am to 5 pm Pacific Time). Please note your order number, item #'s of products being returned, and the reason for return. RMA numbers remain valid for 30 days. Please return your merchandise promptly after receiving an RMA number.
All returns must be shipped with the RMA number clearly displayed on the outside of the shipping box. All returned product must be complete with the original manufacturer's packaging and any parts, cords, or manuals. We cannot accept returns of products missing the serial number or UPC; we will not issue refunds for such items.
Defective Merchandise - Defective merchandise may be returned within 30 days from the date of delivery for exchange, refund, or store credit.
Non-Defective Merchandise - Non-defective merchandise may be returned within 30 days from the date of delivery for exchange, refund, or store credit. Non-defective items, open merchandise, and incomplete returns are subject to a 20% restocking fee.
30 Day Return Policy Exceptions - Radar detectors, GPS equipment, computer software, and MP3 players must be returned within 15 days from the date of delivery. Software can only be exchanged, not returned.
Outgoing shipping charges and New Egg processing fees are not refundable under any circumstance. Canceled orders, undeliverable orders, and refused shipments are subject to additional handling charges.
Please allow 14 business days to process your return after it arrives at our warehouse. You will be notified via email once we receive your return. Any merchandise returned to Accessory Genie without authorization or a RMA number will be refused.
Accessory Genie reserves the right to refuse any return. An RMA number does not guarantee final disposition. All returns are subject to inspection.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.