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Seller#: 0UH8ISD1KF2H10546

RightStart Seller Profile 888-856-8004 Email This SellerEmail This Seller  See all products from RightStart See all products from RightStart

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Founded in 1985, Right Start is a leading retailer of juvenile products for infants through toddlers. We carry a carefully selected assortment of the finest quality strollers, car seats, nursery and feeding accessories, plus a complete collection of care products and more! Parents have trusted us to offer the most innovative, high-quality, safety tested products for their children for nearly 25 years. When visiting one of Right Start’s Six Stores you will find friendly, knowledgeable sales associates eager to help you with parenting solutions and ideas. Or visit us online where you will find the best products from the brands you know and trust.

Are you getting ready for a new arrival? We invite you to use our premier baby registry in one of our stores or online from the comfort of your home. By registering at Right Start, you are choosing more than a place for your family and friends to simply shop…you are embarking on a new and exciting chapter in your life and sharing it with our family. We know how overwhelming it can be for a first time parent and Right Start can help by offering you suggestions, ideas and valuable advice from experts who know the Registry experience inside-and-out. You will find personalized services and exclusive promotions only available at Right Start.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (53 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 46 Reviews
Good Rating + 4 4 Reviews
Average Rating + 3 3 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 0 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 9/1/2014

Rating + 5 Fantastic seller!

RightStart did a fantastic job of fixing a mistake, even at their expense. They went far out of their way in getting the right product to me in time for a critical event, and they exceeded my expectations. Their shipping was spot-on, their customer service was exemplary, and their attitude was beyond compare! The product was exactly what I wanted, and delivered as promised. I will definitely be purchasing future items from RightStart.
Any company can do a good job when everything goes right; how they handle an error is what sets apart great customer-focused companies from merely good ones. RightStart earns the highest rating!

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Order Date : 7/4/2014

Rating + 5 EXcellent

Item is good quality

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Order Date : 10/23/2013

Rating + 5 Excellent

Recieved my product very fast and in excellent conditon!!!! Thank you!!!

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Order Date : 10/8/2012

Rating + 5 Awesome product!

Super fast shipping! Amazing product will be ordering again!

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new mom
Order Date : 5/2/2012

Rating + 5 great experience

I received exactly what was described, quickly, and at a great price. I will order from here again.

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Order Date : 4/20/2012

Rating + 4 good seller, takes forever for your product to arrive

product is exactly as listed, and even though they say it'll take 4 weeks for delivery, you kinda hope it won't take that long...but it does.

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Order Date : 4/15/2012

Rating + 5 Perfect

Great price for a brand new hard-to-find Skip Hop Treefriends crib sheet in the tan lining. Quick shipping, very happy.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

    We want you to be pleased with your purchase. We will accept a return or exchange, with an original receipt, within 30 days of delivery. You can return the item back to our warehouse or any of our retail store locations. Products must be unused and in original packing. Used strollers and car seats cannot be returned or exchanged for any reason. Breast pumps, breast-feeding accessories, aspirators, potty, bath tubs, bath accessories, swimwear, feeding products, diapering accessories, diapers, diaper pails & liners, pregnancy pillows, potty seats, gliders, wipes, thermometers, pacifiers, lotions, powders, fabric, food, formula products, books or personalized items cannot be returned or exchanged due to hygienic reasons.

    Returns with a gift receipt can be exchanged for other merchandise at the current sale price. All discounted sales are final; all other sale items are eligible for an exchange. Shipping costs are not refunded unless the item is returned due to damage or defective. Any retail store cash refund over $50.00, will be sent via check, from our corporate office.

    A refund of the price of the product (along with any taxes) will be issued in the original form of payment used to purchase the item. If you return an item purchased as a gift, the gift recipient can request to receive a merchandise credit.

    To return a damaged or defective item for an online purchase, please contact our customer service department at 1-888-856-8004. Please note that to receive a refund for the shipping cost of the damaged or defective item; you must contact our customer service department before returning the item.

    Please follow the directions below when sending in your return.
    Send the item in its original packaging.
    Use packing material to prevent damage during the return shipping delivery.
    Include a copy of the packing slip or if the packing slip is not available, a note with your name, address, order number, the return reason.
    Use a trackable shipping method (example: UPS). We are not responsible for items lost during the returned shipping process.
    Unless specified on the packing slip, please send all returns to the address below: c/o Faro Returns
    6450 La Salle Dr
    Lockbourne, OH 43137

    If you did not find the answer you were looking for, please email us at, contact the local store where you purchased it or call us at 1-888-856-8004.

    Car Seat and Stroller Return Policy
    In addition to the policy guidelines outlined above, some additional policies are listed below. Used strollers and car seats cannot be returned or exchanged for any reason.

    Please set your stroller up at home on a carpeted or clean surface and try it out with your child or children in it.
    Please test all stroller functions while indoors on a carpeted or clean surface.
    Once the stroller has been used outside, we cannot accept the return as it can no longer be sold as new.
    If you find that your car seat or stroller is defective upon receipt, we will gladly exchange or refund your full purchase amount

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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