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CollectableDiecast.com Seller Profile 626-358-8030 Email This Seller See all products from CollectableDiecast.com
CollectableDiecast.com is the top online seller of diecast cars. We stock over 5,000 different vehicles.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
CollectableDiecast, Inc. takes special care in packing your order, but some orders may shift in transit and may cause parts to become loose or fall off. In most cases, parts can be easily snapped or glued onto the model with ease, in other instances we may be able to ship a replacement part to you. In addition, most scratches and small blemishes can be easily removed from a model with automotive wax. However, some models may be received defective beyond repair, and we will be more than happy to replace the model for you.
As CollectableDiecast, Inc. has no control over manufacturer imperfections that are common with factory produced models, CollectableDiecast Inc. may not be held responsible for return shipping costs. We will however, replace any defective merchandise within 7 days of our shipping date and the replacement will be shipped at our cost.
All returns must have prior Return Authorization.
To get a Return Authorization # please either call us at 1-866-646-4382or begin_of_the_skype_highlighting 1-866-646-4382or end_of_the_skype_highlighting email us at- email@example.com.
Items shipped with USPS are not covered if damaged in transit.
Please review our return guidelines:
All returns must be pre authorized with a Return Authorization #.
All returns must be received within 14 days of purchase.
All returns must be prepaid by the carrier of your choice (shipping is not reimbursed).
All Orders damaged in transit, will be picked up by UPS.
All returns must be received in all original packaging with a copy of the invoice and return authorization #.
All defective models may be return for replacement of IDENTICAL model only.
Shipping charges are non-refundable
All returns that are sent a return label, will be charged if the return is not received in 10 days after return label is received
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.