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Seller#: 0UH8ISD14O56XW1DC

Imagestore Seller Profile 718-234-3508 Email This SellerEmail This Seller  See all products from Imagestore See all products from Imagestore

Imagestore based in New York USA, is engaged in the retail of various electronics. Imagestore is the leading online source for laptop,laptop accessory,consume electronic,household goods,Camera,Video, Games and more. We specialize in electronics in order to offer the best prices and the highest quality products.Our mission is to provide innovative, high quality, and specialty products that meet our customer needs. We believe our first responsibility is to the customers who patronize our store. We strive to offer superior customer service, technical support. You can be assured that you will receive a first class customer service and best shopping experience in using our store. Customer Phone service Call: 718-234-4488 9:00AM-5:00PM EST Mon-Fri. We respond email in 1- 24 business hours.

Further, we usually do the shipping by USPS or UPS. and ups,You can track the status of this order via USPS or UPS official website It takes a few days to update the status by the carrier."Ship Time" means the time the carrier takes to delivery your order. It does not include the time we take to process your order. We usually take 1 business days to process your order.

There is no weekend service for our Second or Next Day delivery . Therefore, a package that leaves on shipping carrier's distribution center on a Saturday or Sunday does not actually reach the buyer until Monday morning.

If you have any kind of questions, comments or suggestion, please just feel free to send email to

We always respond emails promptly.

Corporate Location
7706 18th ave, Brooklyn, NY, 11214

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (3,411 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 2,342 Reviews
Good Rating + 4 600 Reviews
Average Rating + 3 170 Reviews
Poor Rating + 2 83 Reviews
Very Poor Rating + 1 216 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 11/19/2015

Rating + 5 AWESOME

Just received my product yesterday 11/23/15. Replaced my existing one with the new one and it worked smoothly. Thank you.

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Order Date : 7/8/2015

Rating + 5 Awesome customer service

I purchased this item:

USB 2.0 Video SanpShot Adapter Capture Device w/ Audio for iPod Touch, PSP, XBOX 360, 3GP Mobile Phone or other Video Devices - Convert Video

from Imagestore a few months back. I did not have the time to actually use the adapter until the other day. Unfortunately, I got a lemon or this is a knock-off. The install disc would not read. I was unable to locate any drivers that would recognize the adapter...

I contacted Imagestore and explained the situation. The next day I was offered a refund. The refund processed quick and easy. I'm very happy.

Thank you
Seller Response:Thanks

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Order Date : 9/13/2015

Rating + 1 Don't buy it's a waste

Comments: Do not buy this it's a waste of money it doesn't work at all and it's a rip off product to its not official Xbox products and also the drivers required to make it work on the disk is marked as highly malicious soft ware to mcaffe and Norton so do not download it and some people said looking up the drivers off the Microsoft website but when you down load it no matter what it says something like it's not compatible so don't waste your money and try looking for ensured official products
Seller Response:Please accept our appreciation on your complaint, because of customers like you, we would always be aware of the problems in our service or product and improve it instantly.

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Order Date : 8/30/2015

Rating + 4 Works Great


-Works as intended. I'm running Windows 10.


-Setup is unnecessarily complicated. Please see the other comments for installation instructions. Dropping an egg for that.
Seller Response:Thanks

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Order Date : 9/14/2015

Rating + 5 Wonderful Wireless 6 Button PC Gaming Mouse!

Love this! This Wireless 6 Button PC Gaming Mouse with USB dongle is perfect for anyone who needs a gaming computer mouse without th hassle or cords. Thanks Imagestore & Newegg you're awesome!
Seller Response:Thanks

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Order Date : 7/7/2015

Rating + 5 Great Product & Seller

The wiimote got here in a fair amount of time and works great.
Seller Response:Thanks

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Order Date : 7/9/2015

Rating + 5 Good Seller

They did what they said they'd do. That's good enough.
Seller Response:Thanks

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Order Date : 8/15/2015

Rating + 5 Great customer service

Item failed after first use, but customer service was fast to resolve the issue for me. Would shop again.
Seller Response:Thanks

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Order Date : 8/11/2015

Rating + 5 Good seller

Good deal, item shipped fast and came as described. Good instructions provided, though it seemed the writer's first language may not have been English.
Seller Response:Thanks

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Order Date : 7/27/2015

Rating + 3 Works with LINUX

The letters and numbering are done in a strange font and the back lighting is only fair. I ordered a another back lit keyboard but it only works with Windows so i bought this one -- works properly with Ubuntu 14.x so I kept it.
Seller Response:Please accept our appreciation on your complaint, because of customers like you, we would always be aware of the problems in our service or product and improve it instantly.

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Standard Return Policy
  • Return for refund within: 45 days
  • Return for replacement within: 90 days
  • Restocking Fee: No

RMA Policy
    Imagestore offers only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 45 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise.

    By placing an order, you agree to the following policies:

    Your return must meet the following criteria or it will be rejected and returned back to you at your cost.

    Basic Criteria:

    All returns must include the following:

    * Original Condition
    * All accessories
    * Manuals, warranty registration, etc.
    * Return Merchandise Authorization (RMA) obtained from site or customer service for the correct product and not yet expired

    Basic Policy

    Check the Special Returns Policy below to see if it applies to your return. If not, then the following Basic Returns Policy applies:

    (1) An RMA number must be requested within (45) days of the delivery date. Shipping and handling fees are the costs of us sending the product to you and will not be refunded. In the event an item is sold with "free shipping", Imagestore will refund the amount of sale.

    (2) Damaged/DOA/Defective shipments reported within 7 days are immediately replaced free of charge (subject to stock availability).

    (3) All returns with missing part (including, but not limited to, original manufacturer packing materials) will not be processed until the part is received.

    (4) Customer is responsible for return shipping expenses. Replacements will be shipped at our expense.

    (5) Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the credit card used for the original purchase.

    (6) Refund will be issued after our warehouse receives, inspects, and processes your return. Newegg will refund back to your method of payment.
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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