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Laura's Family Goods Seller Profile 501-205-0894 Email This Seller See all products from Laura's Family Goods
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Laura’s Family Goods is the largest family-owned toy store/gift shop in Arkansas! We have hand-picked thousands of items that we hope will be a blessing to families in the Conway area. Since we have four young children of our own, we wanted to provide a very kid-friendly environment, but one that is comfortable for everyone else as well.
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Standard Return Policy
Errors and Defects:
In the unlikely event that we've made an error with your order or a product is defective, please call us immediately at 501-205-0894 or email us at firstname.lastname@example.org, so that we can make it right!
Important Notes About Returns & Exchanges:
We regret we cannot refund delivery charges for returns or exchanges. The customer is responsible for any additional shipping charges associated with an exchange. If merchandise is returned in "as-new" condition within 30 days of purchase, a credit (minus what you paid for shipping) will be issued to the original credit card used for purchasing the item(s) or you can choose to receive a store credit. If merchandise is opened and/or unable to be resold, a 15% restocking fee will be charged and store credit will be issued in the form of a gift certificate. All returns & exchanges MUST include a valid RMA (Return Merchandise Authorization) number issued by Laura's Family Goods.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.