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WeMakeBeauty Seller Profile 626-961-1800 Email This Seller See all products from WeMakeBeauty
We here at WeMakeBeauty are serious about the quality of the products we sell and the overall consumer experience of our customers.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
Items can be returned for a refund only if following conditions are met. The same applies to exchanges:
• Item is unopened, unused in its original condition.
• Item has an assigned RMA (Return Merchandise Authorization) Number.
• Item must be returned within 30 days of receipt. Return date is subject to the post mark date.
Shipping and handling fees are not refundable. A 20% restocking fee will be applied on returned merchandise shipped except when returns are due to product defect or company processing errors.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.