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Seller#: 0UH8ISD14O56EJ8EE

Cellbatt Seller Profile 909-979-2074 Email This SellerEmail This Seller  See all products from Cellbatt See all products from Cellbatt

Our Hours

Monday – Friday
9AM – 4PM PST


Who Are We?

Cellbatt is your source for all the latest and greatest cellphone, ipod, ipad and tablet accessories. We strive to bring quality products at affordable prices and no shipping costs (within the US)!. Our team is constantly working on providing new accessories that customers want and selling them at prices that won’t break your bank. On top of our large line and great pricing we strive to provide the best customer service possible.


What do we sell?

Our main line of inventory includes Cases, Screen Protectors, Batteries, Headphones, Headsets, Bluetooths, and more for all your popular cell phone and tablet brands such as: Apple, Motorola, Nokia, Samsung, HTC, LG, Sony Ericsson, and many more. We don’t just stop at cell phone and tablet accessories. Occasionally you can find new innovative items and as always, at affordable prices.


Who are our customers?

We target a wide demographic. Technology today is so advanced and high tech that it can but a damper on your wallet. We target those looking to protect and accessorize their investment. Need protection for your devices? We've got you covered!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (581 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 378 Reviews
newegg
65%
Good Rating + 4 96 Reviews
newegg
17%
Average Rating + 3 26 Reviews
newegg
4%
Poor Rating + 2 29 Reviews
newegg
5%
Very Poor Rating + 1 52 Reviews
newegg
9%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
John H.
Order Date : 4/12/2016

Rating + 1 VERY VERY VERY VERY VERY wrong items sent and bad service

I ordered and paid for 3 sets of screen protectors for the 3 new cell phones we just got. What was sent was sent within a couple days were not the items I ordered. Plus there were only 2 items sent, not 3.
I went on line for an RMA to return them. No online support was available and had to leave a message. No response was ever given back to me. Just before writing this I tried the customer service telephone number listed in the request for this review. No answer even though it was within their stated operating times.
This has become a "is it worth it" issue and I decided to wait for a chance to do this review. Considering I got took for this by Cellbatt and there appears to be no interest in them resolving it, I will not forget it and now find it necessary to be a lot more careful in things I buy from Newegg. I know Newegg was acting as a 3rd party in this, but it is still through them. I could have easily gone to plenty of online locations and bought direct for bad customer service and support. I expected it to be better because it was through Newegg.
I titled this with 5 VERY's to emphasize a bad rating counter to the "egg' ratings asked for. this type of situation is where negative ratings need to be available.

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Anonymous
Order Date : 3/19/2016

Rating + 1 Everything so slow. I returned the item and two weeks past, I'm still waiting. I have called over 7 times left the voice message, the seller never respond.

So slow, The seller never respond even I contacted over 7 times. Also email to seller and never respond as well. My refund hasn't been refunded over two weeks and still waiting. WARNING!!! The seller doesn't appropriately providing the service to the customer so the buy need to be awarded,

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Anonymous
Order Date : 3/19/2016

Rating + 1 Seems no one pickup their return request from this seller.

Ordered by mistake a case for the S7 edge intead of the regular S7. Sent an RMA request for about a week and have not received any notification from their end to replace it. The item is un-opened since it arrived and made effors to request a replacement for a regular S7 case since the price is the same. No word from them yet. Dissapointed.

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cobralade
Order Date : 11/1/2015

Rating + 1 Acoustibuds

The order process through newegg was quick easy and painless as always.
However, the product was completely misrepresented. The picture of the product that they displayed on the listing was of the original acousitibuds, but they sent me a different product. I have attempted to reach them, but they do not respond. I have no way of returning the item because there is no response from Cellbat

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opop
Order Date : 11/2/2015

Rating + 1 total gamble, might as well be ordering from a third world country

placed order on nov 2nd, e-mailed buyer about tracking not moving on november 5th and the 9th, made a follow up call as well and guess what, no answer, left a message, no response. total waste of time and after all this wasted time i am only allowed to get a refund on the 13th,when the package should have arrived within 1-3 business days from nov 2nd. If you need a case just go to a real reputable marketplace seller that starts with the letter A and is known for its rainforest, newegg marketplace is swarming with trash, the prices aren't even that competitive.

1 out of 1 people found this review helpful. Did you? Yes No

Unhappy in the USA
Order Date : 9/11/2015

Rating + 1 Cheap product, fraudulent service

I ordered a couple of small adapters from Cellbatt. Both showed up broken. After contacting Cellbatt directly and requesting a refund, I was informed that I could simply go to Newegg to get a refund. Newegg never issued a refund, and I had to report Cellbatt to Master Card for fraud. Apparently Cellbatt hoped that I wouldn't pursue a fraud case for about $10. But fraud is fraud, and I'm not going to pay for defective merchandise (especially after I've been promised a refund in accordance with Cellbatt's posted return policy, which is a complete lie, apparently). Cellbatt should be ashamed for trying to steal from hard-working people.

1 out of 1 people found this review helpful. Did you? Yes No

NitsuSaiNeko
Order Date : 9/14/2015

Rating + 2 Ship using the product's package?

I appreciate the fast shipping, price, and the product itself is great; however, not using a shipping box and ship directly using the product's packaging is not acceptable. What I ordered is the entire product which includes the package, but what I received is a package that is all ripped, have dirty black marks, and have not removable shipping label which all makes the package not usable. I'm glad the product inside is protected by manufacture so it's not broken, but still, this is a glass product. I'm not expecting this and was very disappointed.

1 out of 1 people found this review helpful. Did you? Yes No

Bob
Order Date : 8/31/2015

Rating + 3 Slow Shipping and No Tracking

Ordered a Cell Phone Cover. Showed shipped but took almost 2 weeks to get. Tried to get a tracking number the way it said to but there was no answer. Tried to contact but no reply. Luckily the product came in the mail. Couldn't get a reply back to get any info on the shipment. Just waited and hoped for the best.

1 out of 1 people found this review helpful. Did you? Yes No

GeorgeS
Order Date : 3/17/2015

Rating + 5 seller ready to please

Item received did not match the photo on the web page, which I originally preferred. After deciding I'd rather just get a refund, seller readily accommodated.

0 out of 1 people found this review helpful. Did you? Yes No

Wally
Order Date : 2/16/2015

Rating + 5 I recommend this seller.

I have received my item in not time. No problems.

0 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    We accept return and exchanges up to 30 days from the purchase date. Please contact us for an RMA # if you wish to set up a refund replacement or exchange.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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