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Seller#: 0UH8ISD1OPJNWG67C

PetSolutions Seller Profile 800-737-3868 Email This SellerEmail This Seller  See all products from PetSolutions See all products from PetSolutions

PetSolutions started online in 1996 and was built on the same strong principles of value and customer service that we have believed in since beginning in the pet industry back in 1950. We specialize in aquatics, dog & cat, bird, pond & wild bird, reptile and small animal supplies. We also offer a wide selection of live pets in aquatics & reptiles. With our 15,000 items in stock, we are sure to have the items to fulfill your pets’ needs.

Please note, orders received after 5 PM EST on Friday will ship out the following Monday.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (74 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 57 Reviews
newegg
77%
Good Rating + 4 5 Reviews
newegg
7%
Average Rating + 3 3 Reviews
newegg
4%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 9 Reviews
newegg
12%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 7/13/2014

Rating + 1 Terrible service

I received broken merchandise from this seller, and when I called customer service to arrange a return I was accused of 'gaming the system.' I will never do business with this company again.

1 out of 1 people found this review helpful. Did you? Yes No

sha2nanigans99
Order Date : 6/13/2014

Rating + 1 Poor quality keyless lock

PetSolutions Keyless Lock flimsy -- couldn't lock a locker. Lock came packaged with PetSolutions Catalog -- 100 pages, 8 1/2 x 11".
Shipping cost was 2/3 of total. I've been had -- duh!
It appears that I paid for a magazine that I never asked for, never wanted and will never use. Lined my bird cage with catalog. Returned keyless lock. Never again PetSolutions . . .

1 out of 1 people found this review helpful. Did you? Yes No

Disappointed
Order Date : 4/21/2014

Rating + 1 Missing items

Sent an email about issue and got no response. Description says:

Complete Kit for Guinea Pigs. Includes Large My First Home Cage, 2 lbs. of Guinea Pig food, water bottle, food dish, Nuti-nibbles treat, pine bedding, and a Ka-Bob treat dispensing toy.

We did not receive the Nuti-nibbles treat nor the Ka-Bob treat dispensing toy. Price was okay but it seems like false advertisement.

2 out of 2 people found this review helpful. Did you? Yes No

Ricky
Order Date : 4/4/2014

Rating + 5 PetSolutions Anytime!!

Ran out of Koi Food so I bought a little container from my local pet after I placed my order for a 25lb. bag of Koi's Choice through Newegg. The order arrived within 3 days of my placing the order! This is the second time I've made this same order and PetSolutions don't even give my fish a chance to get hungry! Thanks Guy's, Newegg can definitely use more sellers like you guy's that's for sure.......... Ricky'

1 out of 1 people found this review helpful. Did you? Yes No

Surreal
Order Date : 3/19/2014

Rating + 3 Received products pretty quick, but...

The packaging was really beat up. Not entirely the fault of PetSolutions, but some of the metal rods in the box were nearly parts of the product were sticking out of the box. They could have easily fallen out entirely and lost if the shipper wasn't at least somewhat attentive to push them back in and keep them in the box.

The box on the other was mangled enough where I couldn't get the product out of the box. Upon removing it, found a broken plastic spacer on the gate when installing it.

Figured I could contact the manufacturer, but they don't even have a working website yet.

Not worth paying a ton of money to return it, I could have just bought it locally then for an extra $20.

Not impressed at all and will look elsewhere in the future for pet purchases rather than PetSolutions.

1 out of 1 people found this review helpful. Did you? Yes No

reddog
Order Date : 11/8/2013

Rating + 5 Great seller!

I received my items very quickly and in great condition. Thanks!

1 out of 1 people found this review helpful. Did you? Yes No

4./JG53_Badger
Order Date : 5/1/2013

Rating + 5 My review

Packaged well from shipper and the filter works perfectly. I give this product and A+++ rating. I am using it as a refugium filter too...

1 out of 1 people found this review helpful. Did you? Yes No

ntime60
Order Date : 3/24/2013

Rating + 5 Pet solutions rocked

I ordered live sand on Sunday and it arrived on Tuesday before I was notified by newegg that it had shipped. I'll definitely buy from this retailer again.

1 out of 1 people found this review helpful. Did you? Yes No

flapless
Order Date : 12/31/2012

Rating + 1 Missing items

I did not receive the pet flaps. I ordered 2 but only received one. The invoice in the package I received says "2 pet flaps" but there's only one. I emailed newegg about this and they told me that I would need to call the vendor instead. I don't do phone calls or direct human interactions, else I would have gone to the pet store to get those flaps.
Seller Response:I apologize for the issue! We will get a set of cat flaps sent out to you today. If you ever need to reach us, please feel free to use the "Email This Seller" function on our company profile page, as well.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 11/1/2012

Rating + 1 Wrong product

I tried to order the correct 13" bulbs, but received the wrong - like - 21" bulbs.

Bummer, as the box is so big, it is a pain to send back.
Seller Response:Hi Susan

I apologize that you received the 24" bulbs. However, the listing does state in the title that the listing is for the 24 watt 24" CoraLife High Output T5 Bulbs.

If you would like to return the item for a product refund, please feel free to do so. We will get the product price refunded to you as soon as we recieve the return.

Thanks -
Kristen
Web Coordinator, PetSolutions


1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 60 days
  • Return for replacement within: 60 days
  • Restocking Fee: 0.00%

RMA Policy
    PetSolutions guarantees you will be 100% satisfied. Our dedicated staff of pet lovers and aquatic hobbyists are here for your every need. We back all of our products. If you are not happy with any product purchased from PetSolutions, simply return it for a replacement or refund within 60 days.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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