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FashionUGo Seller Profile 626-279-6998EXT2 Email This Seller See all products from FashionUGo
FashionUGo offers 2 brands for HER and HIM - Reneeze for HER and Arider for HIM. With more than 15 years of experience in creating shoes, we passionately introduce trendy, stylish, comfort, and affordable shoes every season of the year. Focusing on footwear needs in general, FashionUGo sets the Reneeze labels on casual flats shoes, sandals, slippers, sneakers, high-heels and mid-heel sandals, dress pumps, and fashion boots - all according to your seasonal needs!
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Standard Return Policy
Full refunds are NOT applied to products that were shipped to the customer in the correct size, color, good conditions and that are not at fault of FashionUGo. In these cases the customer will be charged the shipping fee to and from the FashionUGo warehouse. Fees will be deducted from the the product(s) total and the remaining amount will then be refunded to the customer. *All Returns received without the original shoe box will be charged a 20% fee from the product price.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.