Skip to: |

Newegg.com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.

If you are reading this message, Please click this link to reload this page.(Do not use your browser's "Refresh" button). Please email us if you're running the latest version of your browser and you still see this message.

Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

  • Wish List
  • Feedback
  • Help
Search all
Search
Home
Home > 
Review Center > 
Seller#: 0UH8ISD1OPJN684ED

Sunvalley Seller Profile 408-409-1519 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Sunvalley See all products from Sunvalley

Ever since early 2006, Sunvalley Group has been dedicated to providing happy online shopping experience to our customers. We believe, the KEY to that success is to offer quality products, affordable prices, quick delivery and top-tier customer service, all via our hard-working staff.

The past few years have been challenging but also rewarding for us. We truly thank every single of our customers, who either encourages us to move forward with compliments, or forces us to optimize every aspect of our business with complaints or even criticism.

There are two things that we fully embrace when doing business online. One is that word of mouth travels fast in the era of Internet. Therefore if you are happy with our products/service, please help us to spread the word. The other is that service always counts. If you run into ANY problem by accident, please don’t hesitate to contact us at Sunvalley.Newegg@Gmail.com. Our customer service representatives are always ready to help!

- E-mail: Sunvalley.Newegg@Gmail.com (preferred)
- Telphone: 1-408-409-1519
- Phone Hours: 8:00am - 5:00pm (PT), Monday through Friday

Thank you and welcome to Sunvalley!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (1,488 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 1,082 Reviews
newegg
73%
Good Rating + 4 243 Reviews
newegg
16%
Average Rating + 3 53 Reviews
newegg
4%
Poor Rating + 2 21 Reviews
newegg
1%
Very Poor Rating + 1 89 Reviews
newegg
6%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

Filter Results     apply changes
Reviewer Seller Review
N/A
Order Date : 8/21/2015

Rating + 5 Works fine

This attaches securely. A lot of them do not seem to stay put and
keep dropping my phone

Did you find this review helpful? Yes No

Norseman
Order Date : 7/4/2015

Rating + 1 Quantity not delivered right.

ordered 4 wall USB chargers for phones. Received 1.

Not sure what is with the qualify control of counting up to four. But they are not accurate and even with submitting a problem ticket, 24 + hours later. No reply. Hate sub venders on Newegg sometimes.

Did you find this review helpful? Yes No

nbrucer
Order Date : 3/20/2015

Rating + 1 taotronics phone mount

Unit poorly designed and does not adhere to any surface enough to trust my phone in it.

Did you find this review helpful? Yes No

ams
Order Date : 3/3/2015

Rating + 4 One Lingering Question

Helpful and prompt in getting product returned and refund for product came quickly and in full. I was asked for photo of my postage costs, which I sent, but that hasn't been reimbursed. Not sure why, or even if they intended to refund that, as well.

Did you find this review helpful? Yes No

N/A
Order Date : 12/24/2014

Rating + 5 Great Job

Everything works fine

Did you find this review helpful? Yes No

grcanyonman
Order Date : 12/31/2014

Rating + 5 efficient and quick charging

nothing bad to say about this unit, as it's just perfect for what I needed.

Did you find this review helpful? Yes No

Mike
Order Date : 12/26/2014

Rating + 1 Terrible Customer Service

I purchased a USB adapter. I didn't ask for any special shipping and they shipped it USPS Priority Mail Express, overnight, requiring a signature for delivery. I was out of town at the time and unable to sign - the package was returned to sender. I contacted Sunvalley multiple times by email. I eventually received a response in poorly worded English to say that my package had, in fact, been delivered, and I was provided the tracking number. The tracking clearly shows the package was returned to sender and is waiting at the Post Office in San Jose, California, which is not where I live. I replied back with this clarification, never to hear from Sunvalley again.

1 out of 1 people found this review helpful. Did you? Yes No

Bill
Order Date : 12/24/2014

Rating + 5 RAVpower 50W charger

Excellent product, fast shipping, totally satisfied.

Did you find this review helpful? Yes No

N/A
Order Date : 12/31/2014

Rating + 5 Fast and Accurate

Thanks!

Did you find this review helpful? Yes No

ll
Order Date : 11/8/2014

Rating + 1 Poor Response

I have attempted to return an item twice and keep getting ignored. The item is heavy and broken. Sunvalley still wants me to pay return shipping. Ridiculous.

1 out of 1 people found this review helpful. Did you? Yes No

Filter Results     apply changes
Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    * Return Procedure
    1) Obtain an RMA # within 30 days from the invoice date by contacting us via email: Sunvalley.Newegg@Gmail.com or via phone: 1-408-409-1519, 8:00am-5:00pm, pacific time, Monday through Friday.
    2) Please provide the following information when requesting RMA #: Original order number, name of product, quantity being returned, reason for return, your name, and daytime telephone number;
    3) Verify that all merchandise is in the original packaging with the UPC or bar code intact (generic products excluded), and that all the components, manuals, cables, and accessories are included.
    4) Please include RMA# on your package and send to:
    RMA# xxxxxxx
    RMA Process Center - Sunvalley
    2228 Junction Ave
    San Jose, CA 95131
    5) Return the merchandise within 15 days of the RMA# is issued. Write the RMA # clearly on the outside of the package. PACKAGES WITHOUT A Return Authorization # WILL BE RETURNED BACK TO THE SENDER.

    * Credit Issued
    After receiving your RMA request, our customer representatives will decide whether a product needs to be shipped back or not. Therefore, credit could be issued before OR after our RMA team receives, inspects, and processes your return, really depending on different types of products. (Sunvalley in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.)

    You should be able to receive your refund within three weeks (maximum) after you shipping the package back; in many cases you will receive a refund more quickly than that. However, please note that it’s really up to your credit card company to determine which statement the issued credit will be reflected in.

    * Restocking Fee may apply
    Unless defective or damaged during shipping, a 10% restocking fee will be charged by Sunvalley for most products returned.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
Shop by Region: United States | Canada | China | Taiwan
VeriSign Click for the BBB Business Review of this Computers - Supplies & Parts in Whittier CAThis site protected by Trustwave's Trusted Commerce program Inc500
Policy & Agreement | Privacy Policy  © 2000-2015 Newegg Inc.  All rights reserved.
If the Adobe Reader does not appear when you click on a link for a PDF file, you can download Adobe Reader from the Adobe web site.