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Seller#: 0UH8ISD12CZIWG65C

IDS Online Store Seller Profile 855-437-7467 Email This SellerEmail This Seller  See all products from IDS Online Store See all products from IDS Online Store

About IDS

At IDS online store we know that an online market place is not only an excellent shopping channel, but it can also provide prospective customers a vast selection of products, that many local stores cannot compare with. We are passionate about providing low prices and good quality merchandise that our customers won't find in many U.S. retail stores. Our merchandisers are always looking for new and trendy products to meet our customer's needs. Whether you are looking for a product for yourself or a gift for that very special occasion, you will always find what you are looking for at IDS Online Store.

IDS Online Store strives for Customer Service Excellency. We strongly believe that our customers should experience honest and fair trade. Online product images and descriptions will match your order exactly when you receive it. If you are not 100% satisfied with your purchase, we will gladly take it back and refund you money within 30 days from the date of purchase.

At IDS Online Store, we understand that our customers are looking forward to receiving their orders. That's why we always look for new ways to deliver our products in speedy and cost-effective manners. Fast Fulfillment and Prompt Delivery are always among the top of our priorities.

IDS Online Store = "Great Bargain". Our products are always priced low. We want every customer to not only enjoy our products, but also find them a good deal. We are not satisfied until our customers are satisfied!

Should you have any questions or concerns regarding our products, please feel free to contact us. Have a great experience shopping with us!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (47 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 27 Reviews
newegg
58%
Good Rating + 4 9 Reviews
newegg
19%
Average Rating + 3 3 Reviews
newegg
6%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 8 Reviews
newegg
17%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 3/25/2014

Rating + 1 Never Received Order

Placed an order a month ago, it has never been received. If I track the order using the number provided, the status is out for delivery to an address in ELKHART, IN 46516 ..... but I am in Florida. Need to received the merchandise or a credit to my card immediately.
Seller Response:We are sorry to hear that and afraid that the item might has been lost during delivery process. In this case, please contact us to resolve the problem, thank you!

Did you find this review helpful? Yes No

Lamar
Order Date : 3/10/2014

Rating + 1 Not what I expected

Overall not happy with my order package expected delivery date over 5 days ago l. And yet the package hasn't even reached there sort facility. Call the call center to be greeted with a message stating there business hours and to please leave a message funny things is this getting runs before the phone rings and several hours before there closing time. Doubt that I will even get a call back from them in the next few hours or even next day.

1 star for price
But customer service so far over 10 calls to there call center in the past 3hrs without a response and shipping not so great I will be returning this item and never looking back.
Seller Response:kindly please contact us and we will be glad to assist you, thanks!

Did you find this review helpful? Yes No

LucBorgia
Order Date : 3/3/2014

Rating + 1 Did not receive item

I never received my order. USPS tracking information shows it was delivered to Virginia. I live in Georgia.
Seller Response:we are sorry to hear that and afraid that item might has been lost during delivery process. We have refunded your money, thanks!

Did you find this review helpful? Yes No

waysu
Order Date : 2/20/2014

Rating + 1 Didn't receive all of order

Ireceived only half of what I ordered. The package had no invoice or nothing.
Seller Response:Kindly please contact us and we will be glad to assist you, thanks!

Did you find this review helpful? Yes No

Rain
Order Date : 2/5/2014

Rating + 1 Never again

I ordered Black S Line Pattern TPU Rubber Soft Case / Cover for Samsung Ativ S GT-i8750 #11088# from this seller and there was a mistake in my shipping address--I live in PA, the case was sent to IN. When the seller responded to my complaint I was given two choices: a refund or to have them resend the item to the correct address. I chose the second option. I still haven't received the phone case.
Seller Response:we are sorry to hear that and afraid that the item might has been lost during delivery process. At this point, we will refund your money asap. Thanks!

Did you find this review helpful? Yes No

N/A
Order Date : 11/29/2013

Rating + 5

great product.
received quickly.

Did you find this review helpful? Yes No

Al
Order Date : 11/8/2013

Rating + 5 Great seller

Got the product quickly and it was in great condition, and worked perfectly so far! Thank you very much!

Did you find this review helpful? Yes No

Cell
Order Date : 10/20/2013

Rating + 5 great experience. :)

This seller got me my package by fri when I ordered sun It was exactly what I ordered in great condition. They responded to my email within 24hrs. And gave me a return customer discount for next time. I'll buy from them again.

Did you find this review helpful? Yes No

Shameem
Order Date : 9/2/2013

Rating + 1 sales order # 225516718

I bought a case (see below) for tablet I bought on the same day/time. When it reached me, I found that it was much larger than the tablet itself. I wrote to your CS to return same, your office then came back to me that it's for Galaxy NOTE 10.1" and wanted many information form me.
I did not like that attitude, and I'm likely to stop any further purchase from Newegg for that.

If return for that is not arranged unconditionally and my money for that is not returned. You can see from the below (item I viewed last) that I ordered for Galaxy Tab 10.1" not Galaxy Note 10.1".

Thanks,
Shameem

--------------Quote--------------------
Blue X Line Pattern TPU Rubber Gel Case / Cover For Samsung Galaxy Tab 10.1" #10110#


$7.38
Seller Response:we sincerely apologize for all inconvenience and can send you again or refund your money, please contact us to resolve the problem, thanks!

0 out of 1 people found this review helpful. Did you? Yes No

Jason
Order Date : 8/25/2013

Rating + 5 Shipped properly

They correctly shipped my order in a reasonable time. I would do business with them again.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Returns may be made within 30 days of receiving the item.
    A request to return any items may be made by calling our Toll Free Number At: 1-855-437-7467 or email us at: neweggsales@idsonlinestore.com
    Customers returning items will be given a store credit for the amount of the
    item purchased. Some returned items are subject to a 15% restocking fee.
RMA instructions
    1. Call our Customer Service Dept. at 1-855-437-7467 for a Return Authorization number.
    2. Please copy your invoice for the item you are returning and return it with the item. Please retain a copy for yourself.
    3. On the Outside of the package you are returning, please write the Return Authorization number that you received from our Customer Service Dept

    Customer Service Representative. In order for us to properly process your return, the Return Authorization number must be

    written on the outside of the package.
    4. Send the package/item prepaid by the US Postal Service or UPS, which ever works best for you. Address the package to

    Attn: RETURNS DEPARTMENT, IDS Online Store, 3005 Hadley Road, Unit 4B, South Plainfield NJ 07080
    5. Poker Table and Chip Returns are subject to a 15% re-stocking fees
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