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theinverterstore.com Seller Profile 888-417-8673EXT224 Email This Seller See all products from theinverterstore.com
The Inverter Store has lead the power inverter industry by providing a total, turn-key solution for consumers and businesses. Not only does The Inverter Store provide customers with a reliable source of unique off grid emergency back up power products, but it also offers grid tie inverters and solar panels at a price that is consistently competitive. Our complete line of dc ac inverters, ac transfer switches, and custom cut cables represent one of the largest selections in the industry. Power inverters from The Inverter Store provide reliable safe solutions for construction purposes, satellite receivers, audio/video equipment, amplifiers, televisions, computers, medical equipment and much more. With our extensive product inventory, boaters and RVers, as well as truckers and companies with fleet vehicles, can all have access to an easy-to-use consistent power supply while on the road.
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Standard Return Policy
The Inverter Store warrants all AIMS Power products we sell are free from defect for 30 days from the date of of purchase. After that time it is the responsibility of our manufacturing partners and a standard manufacturers warranty applies (1 year from date of purchase). We do not accept returns on Kaco New Energy Products, all returns or technical support on Kaco Blue Planet Inverters will be handled by Kaco New Energy. Please see Kaco's warranty policy for more information http://www.kaco-newenergy.com/service/warranty. All returns within 30 days must be pre-approved and must have a RMA #. The return shipping fees are the responsiblity of the customer. Returns are subject to a 20% restocking fee. Free shipping charges do not apply for exchange purchases. We do not refund shipping charges. We do not accept returns for batteries or cables. Please call us to obtain an RMA number if you are within 30 days at 888-417-8673. The Inverter Store is not responsible for returns after 30 days. At that time, you must contact our manufacturing partner AIMS POWER at 775-359-6703. AIMS POWER cannot provide cash returns only replacements at AIMS POWER's discretion.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.