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Seller#: 0UH8ISD1KCBI3E7BE

Home and Living Seller Profile 877-999-3329 Email This SellerEmail This Seller  See all products from Home and Living See all products from Home and Living

LTL Freight
Larger, heavier items (including packing materials) are usually made using LTL freight delivery and are placed on a pallet. All freight shipments are “Self Service” delivery. We call it this because the customer is required to move the package into his/her residence. Please keep in mind these are usually large items and you may require the assistance of a friend or family member at delivery. Items shipped via freight delivery usually take 7 or less business days to arrive to your local delivery terminal closest to your home. (Due to the nature of freight shipping, delivery dates cannot be guaranteed). Some items will be shipped via freight delivery regardless of weight or size. In very exceptional cases where delivery is to a very remote location, there may be extended delays on this delivery, and will not be delivered within the estimated time frame. All LTL freight delivery shipments require a delivery appointment.
SELF SERVICE TRUCK DELIVERY –The delivery service is “Self Service” CURBSIDE ONLY delivery without liftgate. The customer is required to help unload items from off the back of the freight truck as well as bringing any merchandise into their home. You do not have to physically enter the truck. We recommend that you have someone available to assist you with receiving your order.
DELIVERY APPOINTMENT- A delivery appointment is required and scheduled directly between buyer and carrier. Deliveries are Monday – Friday, and appointments are typically 4 hour delivery windows. If your delivery address is a business, the freight carrier may not call ahead and can arrive any time within regular business hours. In an instance that terminal is not able set an agreed upon time or date with customer ie: if customer is out of town, bad phone number, or unavailable for any reason, the terminal will hold the package for 3 days. After this time period if a delivery appointment is not set, Home and Living reserves the right to authorize one of the following options: A. Authorize delivery with no signature required and is released of ALL liability for acceptance of this delivery. B. The freight shipment can be turned around to avoid freight storage fees, and a refund will be provided in accordance with Home and Living return/refusal policy and applicable fees will be deducted.
PHONE NUMBER- When your item arrives at the terminal closest to your home the freight company will call you to set up a delivery appointment. Please make sure we have the best phone number to reach you to ensure a quick delivery appointment set up. If an updated phone number is not provided and freight company is unable to reach you to schedule delivery appointment - Home and Living reserves the right to authorize one of the following options: A. Authorize delivery with no signature required and is released of ALL liability for acceptance of this delivery. B. The freight shipment can be turned around to avoid freight storage fees, and a refund will be provided in accordance with Home and Living return/refusal policy and applicable fees will be deducted.
NARROW ROAD/ REMOTE LOCATIONS - Freight trucks are large, and are often tractor trailers. If the road in which the package is being delivered is a narrow road or remote road by the freight carrier’s required standards, the freight delivery truck may not be able to fit and accommodate delivery. In this instance, the delivery will need to be arranged at the closest main road. If a delivery to home is requested, additional fees may be required to accommodate. Returns for this reason are subject to refusal fees.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (128 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 55 Reviews
Good Rating + 4 26 Reviews
Average Rating + 3 6 Reviews
Poor Rating + 2 5 Reviews
Very Poor Rating + 1 36 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 9/30/2015

Rating + 2 Bad,bad shippers

Would have given 4 or 5 stars; was pleased with seller, however, the Shipping company was incompetent and rude. They give 1 day notice and expect that you'll be able to take delivery without any time to make any necessary arrangements ( I bought a sofa that had to be moved to a 2nd floor apartment ). When reminded that their agreement states that we have up to 3 days to make an appointment they inform us that the product will be shipped back without 'Special' permission from seller. 1 day without 'Special' permission; rude and incompetent. Because of this experience, I won't buy anything online again that FedEx or UPS won't deliver. I've always had very good service from them. At least with them, it just doesn't pop up on your doorstep one day. You can track it and decide a good time for delivery if you want. I'll go to a store in my area and pay a little more for larger items.

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Order Date : 4/12/2015

Rating + 1 Not impressed

It took a month to arrive and it would of been nice to have someone help with 500lb shipment. I was told I would be responsible for unloading the shipment from truck. Parts of package came damaged and was not replaced but given $150 refund for me to repair on my own.

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Order Date : 3/31/2015

Rating + 1 Are you serious

I am extremely upset.. I ordered on 3/31/15 and you shipped this on 04/06/15.. This is unacceptable. I am furious.. This was purchased as a gift for my wife as a birthday gift on the 8th. Are you serious 6 days to ship out merchandise seriously... who are you kidding??
Newegg is better than this never in the years that I have done business with newegg have I been scammed like this.
I normally get what I order within 3-7 days at longest.

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Order Date : 12/14/2014

Rating + 1 Waited for a month

Seller should not say in stock when product is not in stock.
Would not buy from there again

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Order Date : 11/9/2014

Rating + 1 BBB RATING F

If BBB has given them an F what else can I say?

2 out of 3 people found this review helpful. Did you? Yes No

Order Date : 11/9/2014

Rating + 1 Shipped After I Cancelled

I found the same desk for $70 less at Target and I checked my account/Ship-Status and it wasn't processed yet, so I submitted a cancellation request, the next day I get an email stating they could not honor that because the product is shipped. I went back to my account and the product was still not processed yet. The next few hours they shipped it anyway. I contacted them about it and said that they were dishonest for shipping my product after they knew I was cancelling. So I refused to accept their shipment and it is going back to them. Regardless, the product is also horrible, I had to return it to Target as well.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 8/13/2014

Rating + 5 Surprisingly well

I ordered base on 4 stars, and then read the reviews. I was scared to death after seeing that. And I don't think based on reviews that it averages to 4 stars. Newegg needs to fix that!

However, my order arrived quickly and went seamlessly. The table was very easy to put together and looks beautiful. It went so well I'm going to order a 2nd one.

No complaints here.

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Order Date : 5/29/2014

Rating + 4 Good service

When I had an issue with the delivery address coming up incorrect, they took care of it no problem. The delivery time was a little slow (didn't hit the truck for about a week or so, then it sat in CA for a couple more days) but at least my account wasn't charged right away

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Order Date : 5/14/2014

Rating + 5 apr

I have nothing but great things to say about my experience with Newegg but that I have yet to get a call back about my APR. I keep getting emails about what it's set at but my statement shows something different.
Please contact me asap to discuss this.
627 665 1690
Or reply to this email.
Thank you,
Derek Albert

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NewEgg Veteran
Order Date : 4/4/2014

Rating + 3 Black Recliner couch delivered succesfully

I know a lot of people have been having issues with delivery and follow through for this company, but I guess I am one of the rare ones that actually received the product and also received it in good condition. I took off 2 eggs because customer service told me it would ship on the Friday I needed it to ship, but they charged my credit card and invoiced me on that Friday, but it didn't actually ship until the next Thursday and arrived the following Tuesday after that Thursday. I don't like dishonest people.. why not just be honest? I got lucky though and product at least arrived and was undamaged so I can't complain about that.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    Home and Living items are returnable within 30 days of delivery with original packaging. The refund will be the purchase price, minus the cost of outbound shipping and a 15% restocking fee. Return shipping is the buyer’s responsibility, so please be sure to package items well for shipment back to Home and Living. This policy will apply to all orders. Shipment refusals will be treated as a standard return, in which the above policy will apply.

    PLEASE NOTE: It is important that you take care in ensuring your items are packaged appropriately for return shipping. Amazon authorizes its sellers with the ability to charge up to 50% restocking fees if an item is not received back in good, sellable condition. If your item was sent to you via freight and was palletized, you must also have the item sent back on a pallet - no exceptions. You will need to make sure that the item is securely fastened to the pallet for safe transport back to Home and Living

    RMA#: An RMA number is required prior to returning the order, so please contact us to let us know about your return. We will provide you with a return RMA number and the return address. Package the item back in its original packaging and write your RMA number on the box.

    ORIGINAL PACKAGING: Returns must be in their original packaging, unassembled, undamaged and in original condition. Return items are subject to inspection upon arrival, and any missing or damaged components will result in assessment and reduction of the final refund amount. In the instance a return is received without RMA and original packaging, refund will not be issued and return will be discarded.

    In some instances, images may vary in color due to print process, monitor settings, or personal perceptions. We are not responsible for color variations, and standard return fees apply.

    Home and Living does not accept returns of the following items: Mattresses, Pillows, Bedding Sets, Rollaway Beds, Software.

    - Damages/defects must be reported within 3 days from the date that the item was received.
    - Any damages/defects reported after 3 day's period will be customer's responsibility and will be subject to additional fee's, and will be subject to standard return fees.
    - All parts requested in this instance will be customer’s responsibility and will be subject to additional fees.
    - Photographic evidence is required for any damage to the item that is in your possession. Photos need to be received by us within five days from receipt of the order or 5 days from the time requested. If photos are not received in a timely manner for damage or defects, the options available for resolving the issue for you may be limited.
    - In the event of damage parts may be able to be sent as resolution or a possible partial refund of your payment be issued instead.
    - The original shipping boxes with the shipping labels are ABSOLUTELY required to be retained by the buyer in the event they are needed for a return. Failure to do so will limit the options for resolution that are available.
    - No damaged items will be accepted for return without original packaging.
    - Damages/defects and damage refusals need to be reported with in 3 days, AND notated on the delivery receipt at the time of delivery.
    - Any damages/defects reported after 3 day's will be customer's responsibility and will be subject to additional fee's, and will be subject to standard return fees.
    - Our policies are directly impacted by freight companies as we have to follow their rules and regulations.
    - Inspection and notation of damages at the time of delivery is imperative.
    - Open the boxes and check all contents before signing for shipment.
    - If the box or item has any damage or defect, or if there is any reason you are concerned with its packaging or delivery, please write, "Product Damaged" clearly on the sheet the delivery agent asks you to sign. Count, open and inspect entire contents BEFORE SIGNING FOR SHIPMENT!

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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