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Home and Living, Inc. Seller Profile 877-999-3329 Email This Seller See Seller Store See all products from Home and Living, Inc.
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Standard Return Policy
PLEASE NOTE: It is important that you take care in ensuring your items are packaged appropriately for return shipping. Amazon authorizes its sellers with the ability to charge up to 50% restocking fees if an item is not received back in good, sellable condition. If your item was sent to you via freight and was palletized, you must also have the item sent back on a pallet - no exceptions. You will need to make sure that the item is securely fastened to the pallet for safe transport back to Home and Living
RMA#: An RMA number is required prior to returning the order, so please contact us to let us know about your return. We will provide you with a return RMA number and the return address. Package the item back in its original packaging and write your RMA number on the box.
ORIGINAL PACKAGING: Returns must be in their original packaging, unassembled, undamaged and in original condition. Return items are subject to inspection upon arrival, and any missing or damaged components will result in assessment and reduction of the final refund amount. In the instance a return is received without RMA and original packaging, refund will not be issued and return will be discarded.
In some instances, images may vary in color due to print process, monitor settings, or personal perceptions. We are not responsible for color variations, and standard return fees apply.
Home and Living does not accept returns of the following items: Mattresses, Pillows, Bedding Sets, Rollaway Beds, Software.
• Damages must be reported within 3 business days from the date that the item was received.
• Any damages reported after 3 business day period since there will then be a question of whether the damage occurred after delivery instead of by the carrier during shipment. All parts requested in this instance will be customer’s responsibility and will be subject to additional fees.
• All damages and other issues must be reported by email through the “Contact Seller” link located within the order from your buyer account.
• Photographic evidence is required for any damage to the item that is in your possession that was not refused at the time of delivery. Photos need to be received by us within five days from receipt of the order or upon our request, whichever comes first. If photos are not received in a timely manner for damage or defects, the options available for resolving the issue for you may be limited.
• In the event concealed damage is discovered, please contact us in like manner so we can determine if parts may be able to be sent as resolution or a possible partial refund of your payment be issued instead.
• The original shipping boxes with the shipping labels are ABSOLUTELY required to be retained by the buyer in the event they are needed for a return and/or claim with the carrier. Failure to do so will limit the options for resolution that are available.
• Please be advised that once a resolution has been agreed upon, the resolution cannot be reversed or substituted.
• If after delivery , an item has been transported to any location other than the original consignee address within the United States , and/or to an address outside of the contiguous United States - Home and Living will not be held responsible for any issue, damage, or defect, and will not accept a return.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.